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Associate Director of Student Success Services

Christopher Newport University
Newport News, Virginia
Posted Date
Jul 14, 2022

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services
Employment Level
Employment Type
Full Time
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Chief Objective of Position

Reporting to the Senior Director of Transfer and Academic Success Services, the Associate Director of Student Success Services assists with the administration of the Center for Academic Success. The Associate Director provides strategic support for the Center to include oversight of signature programs, management of the Captains Care Referral system, supervision and training of the student success coordinators, development of programming for at-risk student populations. The Associate Director serves in a leadership role within the Center and performs related duties as assigned.


Work Tasks:

Academic Success Services-

  • Provide front line academic and support services to all students. Meet with students one-on-one to develop the academic and personal skills needed to become successful, independent learners, as needed. Manage the daily operation, assignments, follow-up, and notifications associated with the Captains’ Care Referral system for at-risk students. Plan, coordinate, and manage all activities associated with the annual Signing Day event. Plan, develop, coordinate, and conduct Sailing to Success Workshop for returning students in academic jeopardy. Manage the undergraduate academic recovery program. Collaborate across all departments and divisions to support the University’s overall retention and completion goals and to promote overall student success. Assist with the instructional and curricular components of college transition courses, COLL 140: The Transitional Learner and College 150 – The Intentional Learner, on an as needed basis and within the parameters determined by the Senior Director, the Assistant Vice President or the Vice President. Collaborate with the Center for Honor Enrichment and Community Standards on academic related referrals.

Proactive Programming for At-Risk Students-

  • Collaborate with Senior Director, AVPES, and VPESS regarding need for special programs, workshops, and other interventions. Engage in strategic planning for academic success services together with the Senior Director, ensuring that the University recognizes and applies best practices for academic support, and uses a data-driven approach to meet student and faculty needs. Analyze and synthesize data and information to develop proactive and positive intervention plans and programs for students who have been determined to be at-risk of not succeeding in the classroom. Oversee, implement and distribute various University-wide assessments such as the College Student Inventory (CSI), Mid-year Student Assessment (MYSA), Second-Year Student Assessment (SYSA), Learning and Study Strategies Inventory (LASSI) and/or the Student Satisfaction Inventory (SSI). Collaborate with the Director of Peer Education to develop and enhance at-risk programs. Develop an assessment plan to determine overall effectiveness of programs, efficiencies, and goals. Analyze student usage and outcomes data to determine future direction of academic support services. Identify challenges and opportunities to help students be successful in the university environment. Makes recommendations to the Senior Director and/or other members of the division’s senior leadership team.

Personnel Management-

  • Supervise a minimum of four (4) full-time Student Success Coordinators and up to 10 student interns. Coordinate staff training sessions/workshops/seminars/webinars. Develop and prepare training sessions and keeps current with best practices, cutting edge ideas, and new literature. Schedule regular meetings with direct reports to contribute recommendations and suggestions that affect the improvement in the quality of their workloads and/or to obtain information to determine what types and what subjects of training are needed. Responsible for staffing, hiring, discipline, and recommendations for termination, setting performance standards and evaluating staff, and staff development for direct reports. Act as a knowledge source to the student academic success services staff.


  • Provide information to students and the public through formal presentations at workshops, meetings, and classes, and through written communications.
  • Coordinate campus postings, email reminders, website maintenance, and develop and maintain general campus academic success outreach.
  • In the absence of the Senior Director, perform the academic success services duties of the Senior Director. Support new student orientation, on-boarding and transition programs by giving presentations, mingling with prospective students and their families, serving on panels, etc.
  • Serve as a liaison between the Center for Academic Success and other Christopher Newport offices.
  • Support recruitment initiatives at events including but not limited to open houses, admitted student days, campus visits, and other types of recruitment and marketing activities and events.
  • Support special programs such as Community Captains, First-Generation College Students, Captains Connection, etc.
  • Complete other tasks, projects and duties as assigned by the Senior Director of Transfer and Academic Success Services.
  • This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty. Develops and maintains very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the “Student’s First” value at CNU and routinely goes the extra mile in providing service.
  • Performs other duties as assigned.
  • Promote a safe and healthy work environment by ensuring the implementation of safety regulations and applicable standards, processes, and programs established for employees under your supervision.
  • Ensure employees under your supervision are trained in safety standards and procedures for their positions.
  • Report work-related incidents within 24 hours according to the procedures established by the university, state and federal guidelines.

Knowledge, Skills, Abilities (KSA's) required:

  • Current knowledge of evidence-based best practices related to retention and student success; Excellent organizational, communication and creative problem-solving skills. Excellent interpersonal skills in interacting with students, staff, faculty, families and external parties. Passion for working with college students and the ability to work skillfully and sensitively with students who may be experiencing challenges or seeking additional support. Demonstrated commitment to a culturally and socio-economically diverse learning environment. Excellent written and oral communication skills that include comfort with public speaking and an ability to discuss difficult topics with students in one-on-one settings. The ability to generate enthusiasm among students and colleagues for programs and initiatives. The ability to work collaboratively across areas to create conditions for student success, the successful candidate must have the ability to work successfully with an array of partners and stakeholders. Organizational and leadership skills; initiate new ideas; handle details; manage groups; teach; coach; promote change; decision making; manage conflict; implement decisions; manage time; meet goals and accept responsibility. Strong commitment to customer satisfaction and putting students first. Strong computer skills to include the ability to use and understand complex computer software programs and to understand and have the ability to transmit and receive data electronically. Ability to adapt to change and to learn about and integrate specialized and/or upgraded software packages utilized by the University.

Knowledge, Skills, Abilities (KSA's) preferred:

Strong management skills with proven ability to effectively supervise and motivate employees.

Required Education:

Master’s Degree in Higher Education Leadership (or administration), Student Personnel Services, Business or related area of specialization; or a Bachelor’s degree in an appropriate area of specialization and related experience that equates to an advanced degree is required, at time of start date.

Experience Required:

  • Demonstrated experience in dealing with difficult situations and diffusing customer conflict. People management and supervisory experience. Demonstrated increasingly responsible experience working in higher education administration. Experience interpreting the Family Educational Rights and Privacy Act (Buckley Amendment). Demonstrated experience in advising and student success programming and events. Demonstrated experience advising incoming and/or currently enrolled students. Experience developing, leading or supporting student success programs for college-aged students. Experience working with Microsoft Office Suite and Google Suite or similar programs.

Experience Preferred:

  • Previous experience presenting to large audiences and various constituents. Increasingly responsible experience in enrollment and student services functional area(s) including but not limited to admissions, advising, career development, financial aid, registrar, and/or student success. Experience with supervision of professional and/or support staff.

CNU Information:

S​elected by The Princeton Review to be included in The 387​ Best Colleges: 2022 Edition, Christopher Newport University is a public school offering a private school experience – great teaching, small classes, and a safe, vibrant campus. The University is located in Newport News, Virginia, enrolls approximately 5,000 students, and is dedicated to the ideals of scholarship, leadership, and service. Academic programs at Christopher Newport University encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University is ranked by U.S. News & World Report’s America’s Best Colleges guide​ as 3rd among public regional universities in the South and 6th overall, and has recently completed more than $1 billion in capital construction on its 260-acre campus. Christopher Newport University is committed to ensuring that all people are welcomed, honored, and fully engaged in the life of our academic community. We recruit exceptional and diverse faculty and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit


Position Detail Information:

Working Title: Associate Director of Student Success Services

FLSA: Exempt

Appointment Type: Full Time

Sensitive Position: No. A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position.

Campus Security Authority: Yes. This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.

Designated Personnel: Yes. This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest: No. This position does NOT require a Statement of Personal Economic Interest.

Restricted Position: No. A restricted position would be subject to availability of funding. This is NOT a restricted position.


Posting Detail Information

Posting Number: AP243P

Number of Vacancies: 1

Posting Date: 07/14/2022

Application Deadline: 07/31/2022

Application Instructions:

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.

Review of applications will begin July 31, 2022.

Applications received after July 31, 2022, will be accepted but considered only if needed.

Search finalists are required to complete a CNU sponsored background check.

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Link to Posting:

EEO Statement:

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement:




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