Student Success Specialist

Description

Number of Vacancies: 2

Area of Consideration: Open to the Public

Employment Status: Full Time, Temporary

Pay Plan, Series & Grade: DS0058/9

Salary Range: $43,581 - $55,361

Closing Date: Open until filled

Location: 4200 Connecticut Ave NW, Washington, DC 20008

Brief Description of Duties

The Student Success Specialist of the University of the District of Columbia reports to the Assistant Vice President of Student Success or his/her designee (Director of the Student Success Center or Dean of Student Achievement) and is responsible for providing front-line customer service and timely and accurate advising to incoming and continuing students. The Student Success Specialist carries out day-to-day program related activities as well as strategic objectives and is committed to the overall success of all students.

Essential Duties and Responsibilities

• Provide exemplary customer service to students offering support and direction as they navigate their experience at UDC.
• Documents all student meetings and notes (Records recommended courses and conversations) in student information database.
• Assists students with guidance in course selection process in keeping with the students’ majors, interests, values, and abilities.
• Interprets and explains college and university policies and procedures and presents educational information to new and continuing students
• Adopts the Case Management model to optimize interactions and provides academic advising and other services to support student retention and success. In addition, providing data analytics and reports.
• Develops programming and outreach activities related to student success initiatives.
• Builds rapport and understanding of students that will furnish opportunities to support and guide students to post-secondary education.
• Engages with University stakeholders to foster a collaborative environment conducive to excellence in advising, research and outreach.
• Monitors academic progress of students; analyzes progress reports from instructors during the Early Alert process; determines eligibility and satisfactory progress toward degree; identifies current and potential needs or problem areas (e.g., study skills, tutoring) and refers students to appropriate campus resources for assistance; records findings in appropriate database systems.
• Perform other duties as assigned.

Other Duties

• Work effectively and collaboratively with the Deans, and other faculty and staff to expand and solidify effective working relationships.
• Provides links for students to complete the Exit and Student Success Plans surveys, at the end of advising sessions.

Minimum Job Requirements

• Bachelor’s degree and at least two (2-3) years of experience with emphasis on academic advising, student success, and retention.
• Master’s degree preferred Education, Public Administration, Sociology, or related field.
• Background in student support services preferred.

Information to Applicant

Condition of Employment: This is a sponsored program appointment. The duration of this appointment is subject to grant fund availability.

Collective Bargaining Unit (Non-Union): This position is not in the collective bargaining unit.

E mployment Benefits: Depending upon length of appointment, selectee may or may not be eligible for full benefits such as health and life insurance, annual (vacation) and sick leave and will be covered under the University of the District of Columbia’s retirement plan (TIAA).

Equal Opportunity Employer: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the University of the District of Columbia does not discriminate on the basis of actual or perceived actual race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, marital status, personal appearance, genetic information, familial status, source of income, status as a victim of an intrafamily offense, place of residence or business, or status as a covered veteran, as provided for and to the extent required by District and Federal statutes and regulations. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

Veterans Preference: Applicants claiming veteran's preference must submit official proof at the time of application.

Visa Sponsorship: At this time, the University of the District of Columbia does not provide sponsorship for visas (e.g. H-1B). This job is also ineligible for Optional Practical Training (OPT).

Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of any criminal drug statute occurring in the workplace.

Background Investigation: Employment with the University of the District of Columbia is contingent upon a satisfactory background investigation. The determination of a 'satisfactory background investigation' is made at the sole discretion of the University of the District of Columbia. The University may refuse to hire a finalist, rescind an offer of employment to a finalist or review and may terminate the employment of a current employee based on the results of a background investigation.

Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore, if selected for employment a UDC application will be required.

Job Offers: Official Job Offers are made by the University of the District of Columbia, Office of Talent Management only.

C ontact Information: All inquiries related to employment and job applications should be directed to UDC Office of Talent Management at (202) 274-5380.

The University of the District of Columbia is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. For a full version of the University’s EO Policy Statement, please visit: https://www.udc.edu/human-resources/equal-opportunity/ .