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Case Manager for Student Support (PRN31290B)

University of Utah
Salt Lake City, Utah
$48,000-$51,000 including an excellent benefits package.
Posted Date
Jul 11, 2022

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Position Type
Administrative, Academic Affairs
Employment Level
Employment Type
Full Time
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The Division of Student Affairs at the University of Utah provides an array of services and programs to help students benefit fully from their educational programs and to help the University carry out its mission of research, teaching, and service. Within the Division of Student Affairs, the Office of the Dean of Students is committed to promoting a caring and safe community that increases our students’ abilities to learn and make healthy choices. We promote inclusiveness, strive to support the success and growth of all students, and enrich the holistic student experience. We prepare students to reflect on their behavior, think critically, practice skills, and clarify values-all of which they can use throughout their lifetime.


The University of Utah seeks a highly organized and motivated professional to work as a Case Manager for Student Support within the Office of the Dean of Students. The Case Manager for Student Support reports directly to the Associate Director for Student Support.


Within the Office of the Dean of Students (ODOS), the Student Support team focuses on the well-being and safety of individuals within the campus community by taking reports, gathering information, and communicating with students, staff, and faculty. The Student Support team contributes to overall student persistence through intervention, coaching, support, and referrals to appropriate on and off-campus resources. Throughout this process, students are provided with wrap-around services and case management that support their academic and personal efforts.


Specifically, the Case Manager for Student Support assists students who may be in distress or managing extenuating circumstances. Additionally, the Case Manager for Student Support may utilize, skill-building, behavioral coaching, and conflict resolution, as well as provide guidance on various University processes and policies. Working in collaboration with the University’s Behavioral Intervention Team (BIT), the Case Manager for Student Support will also directly and proactively engage with students of concern for needed support and intervention.
An excellent benefits package is included (see here for a full description of the benefits package):


  • 14.2% employer retirement contribution in addition to employee contributions (automatic and immediately vested) Paid parental leave (in addition to FMLA) 11 paid holidays per year plus vacation accruals each month Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system Tuition reduction for employees and family members Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available Free public transportation pass during employment (see here for more information)

About Student Affairs


Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.


Student Affairs is committed to the grounding of our programs, procedures, and policies in the tenets of anti-racism and inclusion. We recognize the continued importance of education and accountability that promote equity and social justice. Our expectation is that all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life. 


University of Utah Job ID# PRN31290B 00300 - Dean of Students


COMPENSATION: $48,000-$51,000 including an excellent benefits package.


WORK SCHEDULE: Full Time. 40 hours/week


Case Management:


  • Provide a continuum of case management for Student Support cases including assessment, planning, collaboration, implementation, monitoring, follow-up, and evaluating multi-faceted, potentially high-risk, and complex situations. Respond to communications from concerned campus and community members regarding new and existing reports. Gather and report relevant information on cases by conducting interviews, searching electronic databases, and searching social media sites. Meet with students and otherwise engage with them through various means to evaluate issues of concern and to provide information, guidance, and support as appropriate to the situation. Utilize NaBITA’s risk rubric to identify concerning behavior and implement appropriate interventions Document actions taken for current cases. Track trends or changes in student behavior and assess for ongoing interventions. Assist students with social service needs including referral to campus and community resources. Effectively collaborate and coordinate with other University personnel, healthcare providers, public safety officers, government agencies, and family members when responding to students in distress. Understand, apply, and communicate applicable University policies (e.g., withdrawals, leaves of absence, student rights, etc.) with students and other stakeholders.



  • Participate in outreach efforts to the University community regarding student behavioral issues, intervention strategies, and current national/institutional trends and best practices in behavioral intervention. Facilitate trainings and presentations on topics that include, but are not limited to identifying concerning behaviors, reporting, and appropriate intervention with distressed students. Presentations are often co-presented with a campus partner (e.g., Counseling Center, Campus Police, Student Accountability, etc.).

Record Keeping and Documentation:


  • Create, update, and maintain accurate and timely case notes. Utilize Symplicity’s Advocate software to document incoming and outgoing communications including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs. As needed, participate in the Behavioral Intervention Team (BIT) and assigned action items from BIT. Contribute to relevant sections of the annual reports, and present requested data (e.g., trends, gaps in service, etc.) to University stakeholders. Ensure that information management procedures comply with federal and state requirements and University policies (FERPA, Clery, etc.).

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.


Work Environment and Level of Frequency typically required


Nearly Continuously: Office environment.


Physical Requirements and Level of Frequency that may be required


Nearly Continuously: Sitting, hearing, listening, talking.


Often: Repetitive hand motion (such as typing), walking.


Seldom: Bending, reaching overhead.



Bachelor’s degree in a related area or equivalency (2 years of related work experience may be substituted for 1 year of education).
Four to six years of progressively more responsible management experience. Background knowledge of the hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of the department. Master’s degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Department-specific qualifications:


  • Bachelor’s degree is required, with a preference for master’s degree or professional experience equating to a graduate degree in one of the following areas: student development, higher education administration, public administration, social sciences, human resources, or related discipline Four to six years of related work experience Strong written and oral communication skills Conflict resolution skills Ability to work with other professionals who represent a variety of disciplines including but not limited to: law enforcement, faculty, staff, and community partners Ability to prioritize and work autonomously in a high-traffic environment Ability to speak in front of audiences of varying compositions and sizes Experience working with sensitive and confidential information Strong awareness, sensitivity, and commitment to work with individuals representing a range of race, color, religion, national origin, sex, age, the status of a disabled individual, sexual orientation, gender identity/expression, or veteran status. Strong desire to contribute to student success and achievement of educational goals.


  • Working knowledge of behavioral intervention and risk assessment best practices Knowledge of applicable laws and regulations regarding student and employee policies and privacy of records (Title IX, Clery Act, FERPA, etc.) Experience working with campus and community resources Experience with development and coordination of educational programming Working knowledge of behavioral intervention and risk assessment programs and best practices. Experience working with campus resources (counseling centers, victim advocacy, academic advising, financial aid, campus police, registrar, etc.). One or more years of experience in case management.




The University of Utah is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), for further information or to request an accommodation. The University of Utah is committed to diversity in its workforce. Women and minorities are encouraged to apply.


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