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Administrative Assistant / Campus Tour Coordinator

Woodbury University
Los Angeles, California
Competitive + University sponsored benefit plan and programs
Posted Date
Jul 11, 2022

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Level
Employment Type
Full Time
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Job Details

Woodbury University invites applications for the position of Campus Tour Coordinator in the Office of Admissions. Reporting directly to the Associate VP of Admissions, this position is responsible for managing the front line experience for the Admissions Office including answering the main Admissions Office phone number, greeting and welcoming Admissions visitors, management of the Admission Office Student workers, and  the campus tour and visit program.

This position qualifies for University sponsored employee benefit plans and programs (e.g., group health insurance, life insurance, tax deferred annuity plan, annual vacation, sick, and paid holidays), subject to the eligibility requirements and conditions of each plan and program.   



  • Hire, train, schedule, and manage the Admissions Office student workers/ambassadors in support of the Admissions Office enrollment goals.
  • Assist in developing, providing training, and implementing a successful student worker program to support the Admissions Office.
  • Regularly observe and assess students and tours.
  • Setting the standard for exceptional customer service practices by providing outstanding service to all prospective students, enrolled students, and University constituents by greeting prospective students and their families upon arrival to campus. 
  • Manage daily campus tour and visit requests/inquiries, providing potential visitors with additional information, scheduling assistance, and prompt follow-up.
  • Responsible for communicating pre and post visit with all prospective student family visitors.
  • Be able to conduct tours as needed for backup.
  • Utilize CRM to coordinate on-campus visits. This includes scheduling the appointment that can encompass an admission interview and campus tour.  It can also encompass a meeting with financial aid, meeting with academic department of interest, observing a class and lunch. 
  • Recruitment/Special Event Coordination. Member of the Admissions Event Planning Committee that is responsible for hosting three large events each year on the Burbank campus (Fall Discover Woodbury, Counselor Connection, Spring Discover Woodbury). 
  • Support tasks including but not limited to booking spaces and vendors, preparing resources and supplies, training faculty, staff, volunteers, etc. 
  • Build and send confirmation letters and emails to prospective students and their families who will be visiting the campus. Complete confirmation appointment phone calls prior to meetings to all necessary parties. 
  • Evaluate visit program success through frequent assessment; provide reports to Assoc. VP of Admissions highlighting return on investment, successes, and recommendations for improvements. 
  • Maintain extensive data on visitor numbers, behavior, and populations using client relationship management tool. 
  • Liaison/back-up for the Office Assistants and Campus Receptionist (if needed) and other duties as assigned, including but not limited to covering the Admissions Office main phone number.


Qualifications and Requirements

  • Bachelor’s degree in a related field or equivalent desired.
  • 2-3 years administrative experience (higher-education experience preferred)
  • Consistently demonstrates excellent interpersonal, organizational and communication skills.
  • Demonstrate the ability to exercise judgment in order to shift priorities, organize multiple tasks simultaneously, and be able to work with minimal to no oversight.
  • Detail orientated and organized.
  • Advanced knowledge of Microsoft office suite (Word, PPT, Excel, etc.)
  • Complex reading and writing ability.
  • Able to learn new software quickly.

Physical Requirements

  • Close vision, hearing/listening, and clear speech. 
  • Manual hand/fingers dexterity.
  • Walking, lifting and carrying up to 25 pounds. 
  • Ability to utilize office equipment such as computers and copiers 
  • Combination of sedentary work, kneeling, stooping, bending, sitting, squatting, standing, etc. 
  • Works with/around and has verbal and face-to-face contact with others. 
  • Works indoors in an office environment majority of the time.  
  • Simple to complex reading, writing, clerical, and math ability. 


APPLICATION: Review of applications will begin Immediately and remain open until filled. 

All application materials must be submitted through the Woodbury University Job Board. Email applications and submissions on third party platforms will not be considered.  Submissions must include:

  • Current resume/CV listing educational and employment history
  • Cover Letter providing some detail of the applicant’s qualifications and interest in the position
  • Contact information for at least three professional references


About Woodbury University

Located in Southern California at the global epicenter of creativity and influence, Woodbury University earns its reputation as a leading creative university thanks to nationally ranked programs in its School of Architecture and School of Media, Culture & Design. What makes the university unique is the array of unparalleled academic offerings in its School of Business and College of Liberal Arts and Sciences. The university has been named a College of Distinction for 7 years running and has earned NASAD (MCD, architecture), AACSB (business), WSCUC, ACBSP (business), CIDA (architecture), and NAAB (architecture) accreditations. With an 8:1 student-to-faculty ratio, students learn from one of the most professionally accomplished faculties in the world, intern and work at the most innovative companies in the world, and go on to build careers that others only dream of. Please follow the link to learn more about Woodbury University:

Woodbury University is dedicated to celebrating diversity and committed to creating an inclusive environment for all employees.  Woodbury University is an EEO/AA institution committed to multicultural diversity in its peoples and programs. All employment decisions for all job classifications will be made on the basis of such factors as education, character, ability, skill and training, without regard to race, religion, color, sex, age, sexual orientation, gender, gender identity, gender expression, national origin, political orientation, disability, veteran status, marital status, parental status, genetic information, membership or non-membership in any lawful organization, or any other protected status. 


With 26 practice-based, fully-accredited professional and liberal arts undergraduate and graduate majors, Woodbury is a non-profit institution dedicated to the student experience.


Woodbury University transforms students into innovative professionals who will contribute responsibly to the global community. We achieve academic excellence by focusing on purposeful student engagement, establishing external partnerships and ensuring that all our processes, services and environment enrich the student experience.


Woodbury University cultivates a personal, interactive learning environment that focuses on innovative, practice-based professional and liberal arts education. We add distinct value with our focus on faculty-student interaction and support for student development and achievement. We focus on our Core Values and Strategic Principles to enable the success of our students, employers who hire our graduates, and the community at large.

Core Values

Excellence | Driven by standards of excellence in teaching, services, student well-being, community safety and sustainable practice
Ethics | Setting the highest standards of academic and professional behavior to encourage social responsibility
Aspiration | Pursuing ever higher levels of competitiveness, distinctiveness and service learning
Community | Building a culture that values diversity, open communication, collaboration and engagement


Woodbury University creates an inclusive climate because we know that the richness of different experiences and perspectives is intrinsically valuable and vital to advancing innovation, critical thinking, solving complex problems, and creating a vibrant academic community.

We are committed to building a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness because this is an essential part of an experience-centered education.

We act on these values by pursuing individuals who themselves embody the experiences and perspectives of our different communities and have an understanding and expertise working with diverse students, colleagues and constituencies.

We seek to create a campus culture with this wide range of perspectives and experiences by recruiting and encouraging diverse candidates to apply as students, staff and faculty, including people of any race, color, creed, national origin, ethnicity, gender, gender identity, sexual orientation, age, socioeconomic status, disability, religion or military status.

Strategic Principles

Civic Engagement | Achieving civic fulfillment through the process of giving back

Entrepreneurship | Fostering a culture of creativity, innovation and opportunity

Design Thinking | Developing the ability, desire and confidence to imagine new ideas to create impact and make a difference

Transdisciplinarity | Harnessing the creative power of multiple disciplines and communities that broaden perspectives across academic boundaries


Woodbury University wants to equip students, faculty and staff with theoretical and practical knowledge that addresses sustainability issues in their disciplines, careers, community relationships and daily lives.

Many changes within the environment have critically affected our way of life. From water shortages to pollution and climate change, our planet has become stressed, yet our relationship to our surroundings is detached. Acknowledging these environmental, social and economic issues, Woodbury's goal is to create and nurture sustainable campus life. At Woodbury, sustainability is regarded as a subject of study and is implemented in every sector of the institution.

Woodbury encourages continued learning about sustainability through coursework, research and the experiences of life on campus. Sustainable Woodbury prompts our community to explore our future, our current status and our past and challenges us to examine our natural and built environments, campus life, curriculum, co-curricular learning opportunities and stewardship of resources in the spirit of shared and just decision making.

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