Assistant Director of Operations-University Housing-Student Life-Hybrid

West Virginia University Housing with Student Life is accepting applications for a Assistant Director of Operations.

About the Opportunity

The Assistant Director of Operations (ADO) is responsible for the front facing, in building occupancy management operations in each residence hall through the building desks and staff. The ADO is also responsible for coordinating all Opening and Closing activities at the building level, execute reports on building occupancy, and coordinate residential facilities assessment.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays ( staff holiday calendar )
• 24 annual leave (vacation) days per year or more based on years of service ( employee leave )
• 18 sick days per year
• (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information ? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs.

What you'll do

• Co-supervise and serve as primary coordinator to residence hall building Full time Desk Secretary operational duties (10); support Residence Life Specialist engagement and use of desk operation resources and staff for building specific programs and response.
• Responsible for management of front facing desk operations in residence halls, including daily occupancy management, facilities assessment, and building based student support. Facilitate collaboration between building staff and facilities on response to student needs.
• Respond to housing related inquiries for students and other stakeholders elevated from front desk. 1
• Coordinate with Mail Services on successful management and delivery of resident student mail and building secured or locker-based packages.
• Research and generate reports on resident movement and occupancy on building level.
• Update processes and procedures as necessary in consultation with Associate Director.
• Coordinate operational transitions with move-in/move-out and break opening and closings, and support transition to Summer Camp and Conference utilization of building desks and staff resources.
• Support Associate Director of Operations with management of StarRez and CBord systems, and coordinate with Associate Director of Residence Life student-based data for Roompact system.
• Support Assistant Director of Conferences and Guest Services with Summer Conferences as needed.
• Update communications for building based services in the form of building web pages, passive, and active marketing materials.
• Participate in Campus recruitment events during academic year, including open house events and online information sessions.
• Manage building desk resources and assets, including information technology, recreational and utility equipment.

Qualifications :

• Bachelor’s Degree required; Master’s preferred.
• A minimum of three (3) year’s experience:
  • Computerized system management system; StarRez strongly preferred
  • Effective written and oral communication skills in relating to students, parents, administrators, and staff
  • Demonstrated sensitivity and effective work efforts regarding equity, social justice, and overall success of ethnically and culturally diverse students and staff.
• Ability to understand and manage a computerized database and student information.
• Knowledge and experience in successfully supervising and evaluating the work of others.
• Demonstrated competence in coordinating processes and program planning/execution.
• Ability to manage and resolve conflict, and to recognize and respond to sensitive, challenging, and confidential issues.

• Driver’s License-Must be able to visit all residence halls around Morgantown Campus and regional campuses if needed.

At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.

From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley — the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.

Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.

Creating an inclusive, engaged, and dynamic learning environment is core to WVU’s academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.

To learn more about West Virginia University, visit go.wvu.edu . View current career opportunities at careers.wvu.edu .

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.