About Embry-Riddle Aeronautical University:
Embry-Riddle Aeronautical University is an independent, culturally
diverse institution providing quality education and research in
aviation, aerospace, engineering, and other related fields with
residential campuses located in Daytona Beach, Florida, and
Prescott, Arizona. The University's Worldwide campus provides
educational opportunities online and at approximately 130 locations
throughout the United States, Asia, Europe, and Central/South
As the largest and most comprehensive aviation and
aerospace-focused university in the world, Embry-Riddle is a unique
institution. Over the past 90 years, the University has evolved
with industry to break new ground and produce top-level graduates
who serve the ever-changing needs of aviation and aerospace, and
other STEM-related disciplines. Embry-Riddle offers programs in
seven primary fields of study including: Applied Science; Aviation;
Business; Computers and Technology; Engineering; Safety, Security,
and Intelligence; and Space.
For Academic Year 2020-21, there were over 10,700 undergraduate,
graduate, and doctoral students that attended the University's
residential campuses and approximately 32,700 students in total
enrolled with the University around the world.
Embry-Riddle Aeronautical University’s Prescott, Arizona campus is
hiring a Account Coordinator to support the Bursar (Cashier)
Department. Embry-Riddle's Prescott Campus is respected worldwide
for cutting-edge instruction and training for tomorrow’s aviation,
aerospace, security and intelligence leaders. Prescott is a
mile-high city and its climate reflects seasonable weather
excellent for flying. Daytime averages are 80°F in the summer and
45°F in the winter. At 5,000 ft. above sea level, it boasts a mild
climate, clean air, pristine wilderness areas, and nearby national
forests. The university is a small, private, residential university
in the mountains of Arizona with approximately 3,500 students.
Staff/faculty/student interaction is highly valued and is a central
theme of our campus. It is located 100 miles north of Phoenix and
120 miles south of the Grand Canyon.
The Account Coordinator at the Cashier’s office is often the first
point of contact for students and parents once students are
enrolled. We find that first impressions and great customer service
is key to building good relationships and trust between our
students/parents and the university.
We have both 30 hours/week and 40 hours/week working schedules
In this position, an individual is expected to: Provide front-line
customer service to the Cashier’s Office. Receipt all financial
transactions for both students & non-students. Operate &
balance cash drawer. Responsible for interpreting & explaining
student financial accounts. Third Party billing for International
students as well as Domestic. Interpret and explain student
financial accounts. Enforce University policies and procedures
regarding student financial services. Reviews & approves daily
refund reports. Process Third Party billing for international &
domestic students, run reporting & follow-up on Sponsor Aging
accounts. Review flight financial activity. Run & work credit
balance reports. Process student refunds. Post HR tuition waivers
from Imaging Workflow, identify and clear third party payment from
wire workflow so that payments can be applied to sponsor accounts
correctly. Receipt financial transactions, both student and
non-student revenue into TouchNet Cashiering, operate and balance
cash drawer. Back up for scanning of daily work/reports.
- Run & work credit balance reports, send notices to students
no longer enrolled. Process student refunds. Post HR tuition
waivers from Imaging Workflow, identify and clear third party
payment from wire workflow so that payments can be applied to
sponsor accounts correctly.
- Must be able to identify and solve student account problems.
Direct students to the proper office in order to reach the quickest
and best solution for the student. Avoid “running the student
around”. Investigation of accounts upon inquiry of both parents and
students to provide resolution. Understand and explain student
financial activity connected with Registration, Refund and
- Oversee all flight financial activity. Understand and enforce
the collection policy for flight. Provide customer service for the
Flight ETA-POS system. Run and balance daily ETA-POS &
EagleCard reports and record revenue. Run daily Eagle Card reports
and post deposits in system.
- Assist with scanning of checks daily, scan daily work and
student information forms and check accuracy of scanned work in
- Work & run third party sponsor billing for international
and domestic students. Prepare sponsor billing according to
government contracts/financial guarantees and monitor
- All other duties as assigned by the Office Manager.
- Scholarships/Trusts: Request and monitor external student
scholarships; Work with Financial Aid to process and clear
scholarship checks thru G/L account to post to student accounts;
Monitor and bill student third-party sponsors for tuition, fees and
flight; Enforce all cashier and student financial policies and
procedures in the flow of daily transactions and communication to
the student body. Assist in opening and closing of department.
Balance and close out system and scan check deposit to bank.
ERAU benefits include (depending on hours/week):
- Retirement Plan - ERAU offers immediate vesting and provides a
6% gift and will match up to 4% of employee contributions
- Two BCBS health plans – PPO and high deductible plan with a
health savings account
- Tuition waivers for employees, spouses, and dependent
- Use of various campus services: fitness center, library,
mailroom and enjoy observation flights
- Read and comprehend instructions, write information, and
complete simple forms.
- High school (or GED) level ability in spelling, grammar, basic
composition, and math.
Required skills, knowledge, abilities:
- Analytical skills with an in depth knowledge of information
systems and technical expertise with Microsoft operating systems,
Access, Excel, PowerPoint, Word, Outlook/email, and Internet
end-user applications. Proficient skill on 10-key adding
- One to three years of banking or related cash experience.