Suffolk CARES Pantry Coordinator/Case Manager

Suffolk University is excited to announce a career opportunity as The Suffolk CARES Pantry Coordinator/Case Manager. Reporting to the Director of CARES and Student & Support, the Suffolk CARES Pantry Coordinator & Case Manager is a 12-month, full-time, professional position in the Student Affairs Office. Responsible for all aspects of the Suffolk CARES Pantry, including campus and community outreach, education, promotion, and operations management. The person in this position provides high-level support to students through case management services and coordination with appropriate campus offices.

RESPONSIBILITIES & DUTIES

50%

Suffolk CARES Pantry Operations

Oversees and coordinates efforts related to basic needs security, especially regarding food/resource security. This person is responsible for the day to day supervision and oversight of the Suffolk CARES pantry; connecting students with off-campus resources, such as SNAP benefits, area agencies, and government-based programming; coordinating efforts with Suffolks food service provider to provide donated meal plan funds to those students in need, and providing overall support to those who are experiencing food insecurity. Ensure Graduate Fellows and student workers are trained in inventory procedures and assist Fellows in planning and executing outreach programming to destigmatize the need for basic needs resources within the community.

40%

Case Management

Provide direct student support through case management and campus partners so that students may become academically successful. Empower students to become self-advocates, and initiate change to advance their situations. Aid students in the creation of success plans that encourage the utilization of campus resources. Follow through on student needs. Ensure the proper documentation of each student interaction by utilizing Maxient software for notetaking.

5%

Marketing

Creates print, web, and social media marketing that promotes Suffolk CARES Pantry. including Instagram, Facebook, and Twitter accounts. Works directly with the Director to order and disseminate appropriate give-a-ways for outreach to the campus community.

5%

Committee Work/Other Duties as Assigned

Member of University CARES Team provides bi-weekly updates to CARES Team. Other committees as assigned such as divisional Assessment, programming, or development.

REQUIREMENTS FOR POSITION:

• Experience working in a community service capacity; preferably with a community or campus-based resource distribution capacity.
• Demonstrate commitment to working with individuals experiencing food and/or housing insecurity.
• Demonstrate ability to understand and destigmatize negative perceptions regarding food insecurity
• Master's degree preferred in higher education psychology, social work, counseling, or related field.
• At least three years of progressively responsible work, preferably in Student Affairs or with the college-age population.
• Strong knowledge of mental health, student advocacy, and crisis management, preferably within a university setting.
• Demonstrated ability to provide administrative case management, including direct contact with students, family members, and on and outside providers.
• Knowledge of student development theories to explain college student behavior, including psychosocial theories, cognitive/structural theories, and ecological and integrative theories.
• Demonstrated experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques, and confidentiality.
• Ability to initiate, develop, implement, and market outreach programs and provide consultation services.
• Ability to communicate, engage, and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, sexual orientation, gender expression, and military status in a way that demonstrates respect and cultural sensitivity.
• Excellent written, verbal, and presentation skills demonstrated by a pronounced sensitivity to the needs of a diverse population.
• Ability to research, write analytical reports, and make presentations on issues related to students and student behavior.
• Familiarity with electronic case management software and tracking systems.
• Ability to speak formally and informally and make prepared and extemporaneous presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others.
• Familiarity with student security and privacy requirements including the Family Educational Rights and Privacy Act (FERPA) and Title IX
• Ability to work evenings and weekends either on-line, scheduled or on-call if needed.

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