Slate CRM Administrator--Hybrid Position

Company Description:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including recognition for its diversity and inclusion efforts, innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise." The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

Implement, maintain, and champion a student focused CRM using Slate by Technolutions.  In partnership with peers in ITS and across the university, lead the technical and process integrations to ensure the CRM provides a comprehensive view of current students, enhances communication, and gathers information from students directly in conjunction with interactions across campus. 

Major Responsibilities:

• Serve as project manager and technical lead for implementation of Slate CRM. Work in cooperation with faculty and professional advisors, staff from the office of the Dean of the College, Student Affairs, Dean of Students, LEEP Student Success Network, Student Enrollment Management Group, and other campus partners to set goals and priorities, and design and implement a project plan.
• Serve as the primary business liaison to the rest of ITS with regards to CRM implementation, maintenance, and development.
• In partnership with the Manager of ETL Development and Systems Integration and others, manage the flow of data between the CRM and other systems including, but not limited to, Ellucian Banner, Symplicity Advocate and Accommodate, PowerFAIDS, and Canvas. Responsible for Slate system maintenance, query development, process automation, and the creation of workflows, rules, reports, and dashboards.
• Maintain and administer security roles.  Manage user account creation, maintenance, and security auditing.
• Provide business process analysis, technical support, and problems solving to help campus partners update business processes to take advantage of the CRM. Oversee integration testing, coordinate end user testing, and create and maintain test plans.
• Participate in defining, scoping, and building cross-departmental business processes and data flows to take advantage of CRM functionality.
• Create and maintain documentation on processes, policies, application configurations.
• Develop and facilitate Slate CRM training workshops and end-user documentation.  Provide technical support to Slate CRM users.
• Other duties as needed by the department and defined by the supervisor.

Requirements:

Technical and Analytical Skills

• Strong technical and functional knowledge of Slate by Technolutions, including administration and configuration experience.
• Working knowledge of data management concepts including relational databases, data security, data governance, and system maintenance.
• Experience with Ellucian Banner and/or other student information systems preferred.
• Basic SQL skills and experience with enterprise-level reporting and data visualization tools. Proven technical competency in Microsoft Office products.
• A high degree of integrity relative to data security and confidentiality of information.

Project Management, Problem Solving, and Communications

• A successful candidate for this role will have a demonstrated passion for problem solving; strong project management skills and the proven ability to build trust and work well with all levels of management and technical staff.
• Able to plan all elements of implementation project, develop objectives and requirements, assign tasks to project members, manage the overall project, and negotiate needs and expectations of multiple stakeholders.
• Demonstrated ability to prioritize, meet deadlines, and handle simultaneous requests.
• Strong interpersonal and communication skills; sound judgement; the ability to communicate effectively with people at varying levels of computer/data fluency; and the ability to establish collaborative working relationships at all contact levels of the University.
• Ability to work independently and as part of a team; ability to set priorities and work concurrently on multiple tasks and projects; ability to communicate progress/problems to appropriate personnel effectively.

Education and Experience

• BS in information management, computer science or related discipline. A minimum of 3 years' experience in a position of comparable complexity and scope. Comparable success and work experience may be considered in lieu of degree requirement.
• Experience in functional areas within higher education administration with technical capacity and understanding to facilitate communication and cooperation between functional and technical staff.
• Other
• Ability to work nights and weekends on an as-needed basis is required.

Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.

Additional Information:

Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:

• Resume
• Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

HR to select: A successful background check is required upon acceptance.

Apply Online