Technology Solutions Partner I or II

University of Idaho

Technology Solutions Partner I or II

Location: Boise

Division/College: College of Law

Employee Category: Classified

Pay Range: $23.50 per hour or more depending on experience

FTE: 1

Full/Part Time: Full Time

Position Summary:
The Technology Solutions Partner I (TSP I), individually and as part of a team of TSPs, serves as the primary ITS liaison, technology service representative, and technical advisor for departments and colleges across UI campus(es). The primary focus of this position is to provide customer support to the University Community. Duties include using excellent customer service skills to fulfil requests and resolve issues in person, by phone or by email, and assist customers with technical questions or direct the customer to the appropriate ITS group or service.

The Technology Solutions Partner II (TSP II), individually and as part of a team of TSPs, serves as the primary ITS liaison, technology service representative, and technical advisor for departments and colleges across UI campus(es). The primary focus of this position is to provide customer support to the University Community. Duties include using excellent customer service skills to fulfil requests and resolve issues in person, by phone or by email, and assist customers with technical questions or direct the customer to the appropriate ITS group or service. Collaborate with customers to find technology solutions that meet customer needs and follow University policies and standards.

Minimum Qualifications:
High School diploma or equivalent. TSP I:

• One year of experience working in a customer service oriented role (any industry)
• One or more of the following
  • Obtained technology certification(s)
  • 6 or more credits of college-level technology-related coursework
  • Work in a technology support role (Can be the same employment as #1)
  
  
  

TSP II:

• Minimum of 4 years of experience in an information technology role, specifically providing direct customer technical support.

Preferred Qualifications:
TSP I:
• Associate’s degree or higher in an information technology field.
• Comp TIA A+ certification
• MTA: Windows Operating System Fundamentals certification or equivalent.
• Strong customer service orientation with the commitment and drive to provide “first class customer service and support.”
• Excellent organization and attention to detail.
• Excellent verbal and written communications and the ability to communicate to a variety of audiences.
• Excellent critical thinking and problem-solving skills.
• Basic understanding of enterprise network infrastructure and connectivity.
• Experience in Higher Education.
• Possess a valid driver’s license and able to successfully pass a driver’s record check.

TSPII:
• Bachelor’s degree in an information technology field.
• Comp TIA A+ certification.
• MTA: Windows Operating System Fundamentals certification or equivalent.
• Apple Certified Support Professional (ACSP) certification.
• Strong customer service orientation with the commitment and drive to provide “first class customer service and support.”
• Excellent organization and attention to detail.
• Excellent verbal and written communications and the ability to communicate to a variety of audiences.
• Excellent critical thinking and problem-solving skills.
• Experience working within a complex network infrastructure and VoIP equipment, operation and application.
• Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf.
• Experience in Higher Education.
• Possess a valid driver’s license and able to successfully pass a driver’s record check.

Physical Requirements & Working Conditions:
• Frequently lifts, carries and/or otherwise moves information technology equipment weighing up to 50 pounds indoors and outdoors.
• Ability to traverse between buildings, floors within buildings, ladders, and crawl or maneuver in tight places.


Required Licensures, Certifications or other
Must complete within 6 months of start date required University training and have basic
understanding and usage of University technology tools such as work management
system, endpoint management, account creation, and networking.

Posting Number: SP003396P

Posting Date: 05/24/2022

Closing Date:

Open Until Filled: Yes

Special Instructions:
Applications received by 08/29/2022 will receive first consideration.

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit: jobs.uidaho.edu

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.



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