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Accounts Receivable Coord I/ Customer Service Rep, Waukesha

Employer
Carroll University
Location
Wisconsin, United States
Salary
Salary Not specified
Date posted
Jun 27, 2022

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs
Employment Level
Administrative
Employment Type
Full Time
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Accounts Receivable Coord I/ Customer Service Rep, Waukesha

General Information
  • Job Title:Accounts Receivable Coord I/ Customer Service Rep
  • Location:
    • 100 N East Ave
    • Waukesha, WI, 53186
    • United States
  • Employee Type:Support Staff
  • Job Category:Business Office, Staff


Description
Responsibilities:

  • Understand student, faculty/staff transactions involving the business office, including student account functions. Be able to perform transactions accurately, and to work in various automated and manual systems. Examples of student account transactions include payment processing, payment plans on past due accounts, refunds and loan administration from third party loan service providers

  • Follow up on past due student accounts for former students

  • Send communication to students requesting payment, including collection letters with payment options

  • Counsel students/parents regarding payment options for past due former student accounts

  • Set up and manage all aspects of payment plans in ERP system for past due former student accounts

  • Prepare and send monthly statements for past due former student accounts

  • Send unresponsive and unpaid student accounts to collections by uploading files to third party collection agency website

  • Monitor and track collections in coordination with the Accounts Receivable/Accounting Specialist

  • Assist the Accounts Receivable Manager in developing collection procedures of past due accounts for former students

  • Process bad debt recoveries through ERP system

  • Assist Accounts Receivable Manager with tracking and processing of withdrawals

  • Assist with communication from the Business Office, including Business Office website, emails, handbooks, brochures and student orientation

  • Resolve billing discrepancies and mediate disputes

  • Serve on committees/workgroups affecting student account issues

  • Open/Close the Business Office, including door security, signage, cash drawers and computer systems at opening and close of business day

  • Perform cashiering duties including:

    o Receipt all collected funds to general ledger, student accounts, Carroll Cash/Meal Plan transactions including credit card payments

    o Balance daily receipts, prepare bank deposits

    o Distribute student refunds checks

    o Receipt/distribute after hours drop box contents

  • Interact with students, parents and faculty/staff to provide positive customer service including answering questions, problem solving and processing cash and credit card transactions. Interaction includes in-person, telephone, email and other media

  • Work closely with the Registrar, Student Financial Aid, Admissions, Student Services, Housing, Food Service, and other university departments to resolve student concerns and provide information

  • Perform other duties as assigned by Accounts Receivable Manager

    Qualifications:

    Education and/or Experience:

  • High School diploma or equivalent required

  • Previous experience with students in a higher education environment preferred

  • Previous receivable/billing experience desirable

  • Previous bank cashier experience desirable

    Technology Skills:

  • Proven computer and keyboard skills

  • Experience with software applications

  • Proficient in Microsoft office applications; Outlook, Word and Excel

  • Ability to create and maintain simple Excel spreadsheets.

    Human Relations Skills:

  • Excellent interpersonal skills

  • Effective telephone etiquette, verbal and written communication skills

  • Ability to work effectively and positively with members of the university's many constituencies

  • Able to maintain confidentiality

  • Able to work and make decisions independently

  • Possess exceptional Customer Service skills, including tact and professionalism

  • Able to multi-task

  • Candidates must be willing and able to support and advance the University mission.

    Other:

  • Professional and businesslike demeanor

  • Attention to detail

  • Ability to add, subtract, multiply, and divide.

  • Ability to work occasional weekend hours during student orientation and move-in days

    Physical Demands:

  • Able to stand for extended periods of time

  • Able to sit for extended periods of time

  • Able to lift and carry up to 10 pounds

  • Able to frequently change position, standing and sitting



    To apply, please visit: https://secure4.saashr.com/ta/6153588.careers?showjob=503628102


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