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Community Outreach Specialist

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Posted Date
Jul 1, 2022

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Position Type
Administrative, Business & Administrative Affairs, Community Relations & Institutional Outreach, Student Affairs, Health Services
Employment Type
Full Time
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We are seeking a Community Outreach Specialist who reports to the manager of the Hopkins Community Connection Program Manager at the Children’s Medical Practice. Activities for this position will include, but not be limited to:  screening and enrollment for eligible community programs; patient mentorship; patient education; patient follow-up and reinforcement of treatment plan tasks; coordination of appointments and transportation; and patient location and engagement. The COS will foster cohesive relationships with staff and clinical teams in the area where deployed, with community partners. This position will work with an interdisciplinary team of physicians, nurses, case managers, social workers, dieticians and other community health workers to improve health outcomes. The COS will be active in community engagement activities to include working with community organizations and assisting with community-based activities. The COS must have reliable daily transportation for work related travel (to and from community site, patient homes, meetings, clinics, etc.).

Specific Duties & Responsibilities:

Outreach & Care Management:

    Assist clients in meeting selected care plan components as assigned. Provide outreach and care management support to patients.

Patient Advocate:

    Educate patients of available resources. Assist clients in obtaining support when necessary. Act as a patient advocate and support the development of problem-solving skills; provide instructions in basic health care procedures.

Appointments:

    Provide feedback relevant to improving service accessibility and acceptability to providers. Accompany clients to scheduled appointments and/or referral sites, as needed. Make home visits and other contacts with clients, as necessary.

Administrative & Other Duties:

    Maintain necessary forms outlining services provided, neighborhoods visited, and problems encountered. Perform other related duties incidental to the work described here in. The above statements describe the general nature and level of work being performed by individuals assigned to this job.

Collaboration:

    Develops productive relationships that support work goals. Viewed as a team member dedicated to doing what is best for the team/organization. Works with others to solve problems, is respected and regarded as reliable partner in shared tasks/goals.

Minimum Qualifications (Mandatory):

  • High School Diploma or equivalent required.
  • 2 years of relevant experience involving patient/public contact.
  • Must be able to speak, read and write in English and Spanish.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.*

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications:

    Familiarity with non-profit sector and university setting a plus. Passion for HCC’s mission and vision, and working with emerging leaders. Exceptional initiative and attention to detail. Superb interpersonal and communication skills. Strong skills in Microsoft Office Suite, especially Teams, Excel and PowerPoint.

Special Knowledge, Skills & Abilities:

  • Requires working knowledge of social and health issues.
  • Familiarity with medical terminology.
  • Excellent interpersonal and communication skills to efficiently work with diverse groups of community members and to coordinate with team members.
  • Critical thinking skills to effectively assess social/health needs of members and to arrange for appropriate services required to meet those needs. 
  • Exccellent organizational skills, flexibility, and the ability to get things done. 
  • Requires analytical skills to effectively address and evaluate the health education needs of customers.
  • Ability to work independently and efficiently
  • If using personal vehicle for work related travel, a valid Maryland driver’s license is required

Physical Requirements:

  • Work in a normal office environment where there are limited physical discomforts due to temperature, noise, dust and the like.
  • Work requires some travel within the local community and attendance at off-site meetings.
  • Visits to member’s homes, clinic sites, or community organizations may involve exposure to environments outside of the control of Johns Hopkins (e.g. noise, crime, etc).

Classified Title: Community Outreach Specialist
Role/Level/Range: ACRO40/E/02/CC
Starting Salary Range: $15.00 - $20.00/hr (commensurate with experience)
Employee group: Full Time
Schedule: M-F; 9-5pm
Exempt Status: Non-Exempt
Location: Johns Hopkins Bayview
Department name: SOM Ped General Pediatrics
Personnel area: Johns Hopkins Hospital

The successful candidate(s) for this position will be subject to a pre-employment background check.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
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