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Instruction Services and Support - AV Specialist

Notre Dame of Maryland University
Maryland, United States
Salary Not Specified
Posted Date
Aug 19, 2021

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Position Type
Faculty Positions, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Academic Affairs, Instructional Technology & Design (Campus), Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
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The Instruction Services and Support AV Specialist coordinates the planning, implementation, maintenance, and operational support of AV technology and practices at Notre Dame. The position will be responsible for providing AV technical support for the University’s academic and community functions, as well as researching and establishing best practice standards regarding AV hardware and software supporting instructional, collaboration, and event systems. Collaborate with faculty, staff, and students to promote the effective use of instructional and conferencing technologies. Develop and coordinates appropriate training and workshops regarding AV services and support.

Essential functions will include:

  1. Serves as NDMU technology specialist promoting use of AV campus standards. Remains on the ‘reading-edge’ as it relates to understanding current and emerging technologies.
  2. Researches, designs, and oversees installation and maintenance of AV systems campus-wide. Ensures technology adequately supports instructional needs in learning spaces and works with appropriate others to establish and implement web conferencing systems leveraging current software systems and evolving standards. Focuses on simple, durable solutions that work well for teachers and students.
  3. Works with faculty to understand and translate requirements into technology-enabled systems and applications. Ensures classroom technologies facilitate rich teacher/student interactions. Studies and configures presentation equipment to maximize the end user experience. Identifies, analyzes and showcases new systems and technologies. Encourages technology adoption and works to develop a culture relying on appropriate successful faculty as mentors. Helps define video library tools and navigation standards.
  4. Diagnose, evaluate, and perform/coordinate repair of broken AV systems and equipment. Oversees problem resolution as needed. Coordinates equipment break/fix using campus problem tracking system. Maintains inventory of replacement parts to ensure quick turn-around regarding repairs.
  5. Coordinates student workers and training. Maintains campus spaces using student IT workers. Schedules routine computer upgrades and re-imaging in tech-enabled classrooms; refreshes systems as needed.
  6. Promotes web conferencing and remote-learning technologies. Encourages use of campus AV technology to facilitate instruction and collaboration. Outlines conferencing technology standards and works to reduce the gap between teaching/learning and business AV standards wherever possible.
  7. Develops and provides training aids. Proactively develops online instructional guides, FAQs, documentation, videos, etc. as needed. Works with IS&S Manager to develop and encourage reliance on IT Online helpdesk tools and resources.
  8. Facilitates interact with Instructional Support staff campus-wide. Identified opportunities to work with AV technical support staff in Academic Affairs and Auxiliary Services to facilitate cross-training, share knowledge and establish better-defined campus standards.
  9. Assist in development of interactive learning tools. Encourages the benefit of leveraging software, hardware and systems that work well together. Demonstrates the value of selecting appropriate software and hardware products, when possible, to minimize challenges and maximize efficiency. Remains conversant with the application of mobile and smart devices to reduce barriers to learning and collaboration where possible.
  10. Maintains, enhances, and supports campus instructional AV, CATV/video networks. Provides support and direction regarding the use of special equipment and systems that leverage AV technologies. Seeks to understand and standardize systems, wherever possible, used in instructional spaces, Communication Arts studio, campus auditoriums, and technology-rich spaces across campus.
  11. Ensures semester preparations are completed. Audits, coordinates, and provides support for instructional facilities and equipment; conducts semester preparation activities regarding instructional facilities, equipment and procedures.
  12. Assure policies, procedures, and practices are in accordance with federal and state laws and regulations and the University’s operational policies and procedures.

Job Qualifications
  • Education: Associate degree in a related field from an accredited college or university required. Bachelor’s degree preferred. Additional years of related experience may substitute for required education.
  • Experience: Minimum two years of related experience delivering AV and computer related technology services. Experience in a college or university setting is preferred. Must possess a working understanding of instructional technology setup and use as it relates to projectors, audio systems, and instructional control systems (preferably Crestron, Extron, etc.). Must have experience supporting video streaming devices, document cameras, interactive ‘smart’ systems, and related peripheral devices in both Windows and Mac environments. Must have experience supporting Microsoft Office, Windows, Adobe, IOS devices, etc.
  • Skills/Aptitude: Broad overall knowledge and experience in the use of computer, audio, video, and networking technologies. Thorough understanding and experience in classroom and/or instructional based video and audio systems and the ability to use this information to troubleshoot and resolve system conflicts. Demonstrated understanding of desktop imaging tools used to support Windows and Mac computers used for instruction. Experience utilizing Microsoft Intune or related products preferred. Ability to quick learn new instructional delivery tools and technologies, and adapt to an evolving field. Adept and enthusiastic about learning new technologies and new skills. Ability to manage and prioritize multiple competing tasks to a successful and/or logical conclusion. Commitment to developing and maintaining AV technology standards and practices. Ability to work independently and collaborate with others of varying levels of technical experience, including the ability to mentor departmental technical staff to ensure equipment and operational consistency and to solicit support regarding the delivery and maintenance of campus-wide systems. Possess excellent organizational and communication skills and have a commitment to customer-service. Excellent time management, organizational, and documentation skills. Must understand the value of creating easy to understand documentation.
  • Working Conditions: Normal office environment (walking, sitting, climbing stairs, reaching, etc.). Moderate physical demands such as bending, carrying, kneeling, lifting, and pushing will be required. Must be able to lift 50lbs. Must be able to perform tasks while on a ladder. Position schedule requires afternoon shift work Tuesday through Saturday in order to support evening and Saturday classes/events. Occasional overtime may be required.
All applicants must submit:

  1. Cover letter
  2. Salary requirements
  3. Resume
  4. Contact information for 3 professional references

Additional Information:
Notre Dame of Maryland University does not discriminate in offering equal access to its educational programs and activities or with respect to employment terms and conditions on the basis of age, ancestry, color, creed, disability, gender, gender identity, genetic information, marital status, national origin, race, religion, sex, sexual orientation, or protected veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policy: Greg FitzGerald, Chief of Staff, Notre Dame of Maryland University, 4701 North Charles Street, Baltimore, MD 21210, 410-532-5109.
For all other employment inquiries, please contact Human Resources at 410-532-5898 or Notre Dame of Maryland University is an EEO/AA employer.

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