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Associate Director of Clinical Services

University of Colorado Boulder
Colorado, United States
Salary Not Specified
Posted Date
Jul 1, 2022

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Position Type
Faculty Positions, Health & Medicine, Medicine, Other Health & Medicine, Administrative, Student Affairs, Health Services, Executive, Executive Directors
Employment Type
Full Time
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Job Summary

The Associate Director of Clinical Services is a key leader in the Medical Services (MS) department and is responsible for the daily oversight of clinical operations ensuring high-quality care and the highest ethical standards. The Associate Director of Clinical Services reports to the Director of Medical Services and is the official "second in command" for Medical Services.

This role will continuously assess, research, develop, and improve upon the services provided in response to the changing needs and trends of students, the Division of Health and Wellness at CU Boulder, MS department, the University and within the field of medicine. In addition to coordinating, managing and overseeing the daily operations of the clinic, this position provides leadership to an interdisciplinary team of clinicians, including physicians and nurse practitioners, who provide the medical care in MS, and directly supervises and evaluates all the Clinical Managers and the Clinical Office Coordinator. This position collaborates closely with all of the Medical Services Directors, and the Administrative Services Directors and staff to serve patients' medical needs.

The Associate Director works with the Director of Medical Services and Assistant Director of Support Services, Assistant Director of Nursing, the Medical Director and the Compliance Coordinator in developing and updating department policies, practice guidelines, and procedures to ensure the department’s compliance with accreditation, legal and ethical guidelines. The Associate Director assists the Director of Medical Services in the accreditation/reaccreditation process for the department through the AAAHC.

The Associate Director is also responsible for supervising provider schedules, performance and productivity, and reports assessment, utilization and operational data to the Director of Medical Services on a regular basis.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Medical Services staff understand and are committed to the unique health concerns of our student population, making us an unparalleled source of advocacy for student wellness! The Medical Clinic provides a wide range of health care services for students including: primary care for illnesses and injuries, as well as chronic conditions, physicals, sexually transmitted infection testing and treatment, allergy shots, vaccinations, travel health care, and concussion care.

What Your Key Responsibilities Will Be

Management & Program Development
  • Responsible for senior leadership coverage and oversight, with delegated authority for essential functions, in the absence of the Director of Medical Services.
  • Advance a progressive vision to provide forward-thinking and proactive leadership that supports the advancement of quality health care, an excellent patient experience and the development of a high-functioning clinical lead team.
  • Advise the MS teams to ensure alignment with department policies, procedures, guidelines, and productivity standards.
  • Monitor and ensure that quality health care is provided, applying professional medical standards, clinical guidelines and accrediting agency specifications.
  • Develop clinical leadership and direction which further continued support of the MS team and student-centered health care. Lead staff development by promoting and ensuring participation in supervisory leadership training opportunities, career development and collective leadership. Provide supervision and annual performance evaluations for supervisees.
  • Collaborate with MS Directors and staff, and Admin Services Directors and staff, to integrate providers, RNs, HCTs, and front desk Admin staff into a cohesive outpatient service-focused unit.
  • Work closely with the Manager of Behavioral Health to support the integration of BH services and screenings within MS.
  • Provide leadership related to developments involving the EMR, ICD10, coding and billing, third-party billing, and clinic integration.
  • Complete regular and timely reports on clinic utilization and operational data to the Director of MS, and collaborate with the Medical Director to provide recommendations regarding the scope and provision of care for MS.
  • Continuously assess, develop and improve clinical services within the department, evaluate standard of care benchmarks and measurable outcomes used in similar health care institutions and those mandated by the accrediting agency, and apply standard methodologies and innovative approaches to the clinic setting.
  • Coordinate hiring for clinical services by preparing job descriptions, recruiting and hiring quality providers, with an emphasis on promoting an inclusive, diverse work environment.
  • Organize development/implementation of orientation, competencies and peer reviews for all new and existing staff. Develop performance plans, and provide mentorship and evaluations. Based upon competency data/peer reviews, determine training and educational needs for staff to improve patient care and enhance career development.
  • Oversee MS provider staffing and scheduling. Ensure appropriate staffing, including for peak patient periods, staff absences or administrative education commitments by coordinating with the Clinical Managers, Clinical Office Coordinator, and Assistant Directors in creating, implementing and overseeing medical providers’ schedules.
  • Develop policies and protocols regarding hospitalizations, walk-ins, referrals, follow-up, scope of care, and other clinical issues as they arise.
  • Provide leadership development for the lead clinical team reporting to this position to build a culture of trust, accountability and positive outcomes.
  • Design and administer procedures for scheduling, intake and triage of patients for areas managed including the effective initiation and implementation of referrals to specialists, follow-up information and appointments, patient education, and the efficient utilization of electronic medical records (EMR) including accurate billing practices.
  • In collaboration with MS directors, develop and supervise the MS budget; ensure MS expenditures are fiscally responsible and within the strategic scope of the Division. Manage, coordinate and supervise the financial/fiscal operations of clinical services, including participating in the development and administration of the operating budget and expenditures and the management of fiscal controls.
  • Monitor, review, respond and work to resolve patient complaints. Find opportunities to improve the standard of service and care provided. Collaborate with the Director of Medical Services, Medical Director, Risk Management and Compliance, and Legal.
  • Serve on the leadership team of MS, and represent the department in other clinical-related meetings/consultations/clinical presentations.
  • Align MS department interests and resources with division and organizational goals.
Clinical Services & Inter-departmental Collaborations
  • Provide primary health care to students.
  • Participate in peer review.
  • Serve on appropriate organization committees or appoint participating members to collaborate with staff from Admin Services, Division of Student Affairs and H&W, Clinic Operations, Integrated Care and others.
What You Should Know
  • This position supports full-time, on-site work.
  • All University of Colorado Boulder employees are required to follow the campus COVID-19 vaccine requirement .
    • New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.

What We Can Offer
  • The salary range for this position is $100,600 - $126,000 annually.
  • Onboarding assistance is available within Student Affairs division guidelines.
The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be innovative. Be visionary. Be Boulder.

What We Require
  • An advanced degree in a medical field (NP, PA) health care administration, public health, educational health administration or a related field.
  • 3 years of clinician experience in a clinical setting.
  • Supervisory experience in a medical setting or leadership experience in a comparable health services or University program.
  • Current BLS certification, upon hire.
What You Will Need
  • Outstanding communication skills. Collaboration, organizational communication, and partnering skills.
  • Demonstrated commitment to diversity and inclusivity.
  • Demonstrated ability to establish and maintain strong working relationships within a highly diverse organization; team-oriented focus; and conflict resolution skills.
  • Performance management and developing others.
  • Flexibility, change management, continual improvement and initiative.
  • Ability to lead multiple complex and concurrent tasks; a demonstrated focus on customer service; effective problem-solving skills.
  • Digital literacy including experience with Windows-based systems and healthcare technology.
What We Would Like You To Have
  • Advanced practice nurse, physician assistant or physician provider with the ability to practice medicine in the State of Colorado by date of hire.
  • Drug Enforcement Agency (DEA) registration and prescriptive authority in the State of Colorado.
  • National certification as an Advance Practice Nurse (such as ANCC), or NCCPA certification, or Board certification in Family Practice, Internal Medicine, Pediatrics/Adolescent Medicine, Emergency Medicine, Gynecology, or other college health appropriate ABMS-recognized medical specialty.
  • Experience working in a college health setting or primary care with similarly aged populations in a related area of primary care practice and administration.
  • Knowledge or experience working with accreditation standards.
  • Two years of supervisory experience in a college health setting.
  • Increasingly responsible experience or leadership in a student health center.
Special Instructions

To apply, please submit the following materials:
  1. A current resume.
  2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.

You will not be asked to upload references at this time.

Please apply by July 20, 2022 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

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