Assistant Director of Ticket Operations
- Employer
- Auburn University
- Location
- Alabama, United States
- Salary
- Salary Not Specified
- Date posted
- Apr 26, 2022
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Position Details
Position Information
Requisition Number
S1607P
Home Org Name
Athletic Ticket Office
Division Name
Director Intercollegiate Athletics
Position Title
Assistant Director of Ticket Operations
Job Class Code
BB21
Appointment Status
Full-time
Part-time FTE
Limited Term
No
Limited Term Length
Job Summary
Auburn University Athletics is seeking candidates for the Assistant Director of Ticket Operations position (2 positions). This position assists in the management and leadership of the athletic department’s ticket office and operations (Football, Men’s & Women’s Basketball, Gymnastics, Baseball and Softball). The Assistant Director must function in a number of leadership roles, customer service, game-day operations, sport specific ticketing operations, management for back-office ticketing software and technology and conflict resolution. Customer service is an essential responsibility of this position, selected candidate will be involved in assisting donors, faculty-staff, students, and the general public at the sales window, on the phone and through emails. This individual assists in the selection and training of all student employees. All operations must be completed in compliance with the Tigers Unlimited priority system, University Auditing, State, NCAA and SEC policies and procedures.
Formal AU title is: Coordinator, Athletic Ticketing
Essential Functions
- Assists in the day-to-day operation of the ticket office. This includes daily customer service work, overall supervision of ticket office personnel, and gameday operations for all sports.
- Responsible for assisting patrons on the phone, in-person as well as through email communications, including the general ticket office email account.
- Serve as first line of supervision beyond part-time staff and student employees.
- Manages all facets of ticket operations for select sport(s) (ticket allocation, seat changes, set-up, ticket printing & shipping). Including post-season tickets operations for select sport(s) and events.
- Assists in the resolution of customer complaints or problems for donors, athletic coaches/staff, Auburn faculty/staff, alumni, public ticket purchasers and other assorted groups.
- Work in conjunction with Tigers Unlimited, Ticket Sales, Marketing and Communications on ticket sales plans, strategy, and timelines.
- Responsible for all reporting, requests, and Equerry reports regarding select sports.
- Responsible for the screening, hiring, and training ticket office student workers.
- Coordinate management of the ticket office portion of the SharePoint site with Athletics OIT .
- Assistant in managing Auburn Ticket Office social media accounts and strategy.
- Responsible for the maintenance and distribution of ticket scanners at football and select other event, including scanner set up and distribution.
- Responsible for upkeep and maintenance on all ticket related equipment; ticket printers, office printers, copy machine, postage machine, etc…
- Coordinates with Tiger Paws, Cheerleaders, Letterman and other campus/off-campus groups and their ticketing needs.
- Travel to select events to administer and distribute player/coach/administrator tickets and will call.
- Responsible for compliance to all state, University, NCAA, and SEC rules regarding ticket sales and distribution
Education Level
Bachelor's Degree, or 8 years of experience in lieu of a degree.
Field of Study
Degree in Business Administration, Marketing, Communications, Sports Administration, or related field
Years of Experience
2
Area of Experience
Experience in intercollegiate or professional sports ticketing operations
Requirements for Additional Job Levels
Alternate Minimum Education and Experience (If available)
Education Level
When a candidate has the required experience, but lacks the required education, they may normally apply additional relevant experience toward the education requirement, at a rate of two (2) years relevant experience per year of required education.
Field of Study
Years of Experience
Area of Experience
Requirements for Additional Job Levels
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
Minimum Technology Skills
Minimum License and Certifications
Desired Qualifications
Desired Qualifications
Master’s Degree
Experience with Paciolan ticketing system.
Posting Detail Information
Salary Grade
31
Salary Range
$31,300 - $58,400
Job Category
Athletics Support
Working Hours if Non-Traditional
City position is located in:
Auburn
State position is located:
Alabama
List any hazardous conditions or physical demands required by this position
Posting Date
04/26/2022
Closing Date
EEO Statement
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings
https://www.auemployment.com/postings/29101
Documents Needed to Apply
Required DocumentsOptional Documents
- Resume
- Cover Letter
Required fields are indicated with an asterisk (*).
- * Please select how you first became aware of this opportunity.
Your response helps us determine how we can more effectively reach
our candidates.
- AcademicKeys
- The Chronicle of Higher Education
- DiversityJobs
- HigherEdJobs
- HERC (Higher Education Recruitment Consortium)
- Indeed
- RecruitMilitary
- The Tuskegee News
- Professional organization or journal
- Veterans Assistance Services
- Disability Assistance Services
- State Employment Service
- Social Media
- AU Job Bulletin
- Notified by an Auburn employee
- College or university Career Services
- I went to the AU Employment Website directly (www.auemployment.com)
- Other
- * Do you have a Bachelor's degree from an accredited
institution OR 8 years of experience in lieu of a degree?
- Yes
- No
- * Do you have 2 years of experience in intercollegiate or
professional sports ticketing operations?
- Yes
- No
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