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Assistant Director of Ticket Operations

Employer
Auburn University
Location
Alabama, United States
Salary
Salary Not Specified
Date posted
Apr 26, 2022


Position Details

Position Information

Requisition Number

S1607P

Home Org Name

Athletic Ticket Office

Division Name

Director Intercollegiate Athletics

Position Title

Assistant Director of Ticket Operations

Job Class Code

BB21

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

Auburn University Athletics is seeking candidates for the Assistant Director of Ticket Operations position (2 positions). This position assists in the management and leadership of the athletic department’s ticket office and operations (Football, Men’s & Women’s Basketball, Gymnastics, Baseball and Softball). The Assistant Director must function in a number of leadership roles, customer service, game-day operations, sport specific ticketing operations, management for back-office ticketing software and technology and conflict resolution. Customer service is an essential responsibility of this position, selected candidate will be involved in assisting donors, faculty-staff, students, and the general public at the sales window, on the phone and through emails. This individual assists in the selection and training of all student employees. All operations must be completed in compliance with the Tigers Unlimited priority system, University Auditing, State, NCAA and SEC policies and procedures.

Formal AU title is: Coordinator, Athletic Ticketing

Essential Functions
  • Assists in the day-to-day operation of the ticket office. This includes daily customer service work, overall supervision of ticket office personnel, and gameday operations for all sports.
  • Responsible for assisting patrons on the phone, in-person as well as through email communications, including the general ticket office email account.
  • Serve as first line of supervision beyond part-time staff and student employees.
  • Manages all facets of ticket operations for select sport(s) (ticket allocation, seat changes, set-up, ticket printing & shipping). Including post-season tickets operations for select sport(s) and events.
  • Assists in the resolution of customer complaints or problems for donors, athletic coaches/staff, Auburn faculty/staff, alumni, public ticket purchasers and other assorted groups.
  • Work in conjunction with Tigers Unlimited, Ticket Sales, Marketing and Communications on ticket sales plans, strategy, and timelines.
  • Responsible for all reporting, requests, and Equerry reports regarding select sports.
  • Responsible for the screening, hiring, and training ticket office student workers.
  • Coordinate management of the ticket office portion of the SharePoint site with Athletics OIT .
  • Assistant in managing Auburn Ticket Office social media accounts and strategy.
  • Responsible for the maintenance and distribution of ticket scanners at football and select other event, including scanner set up and distribution.
  • Responsible for upkeep and maintenance on all ticket related equipment; ticket printers, office printers, copy machine, postage machine, etc…
  • Coordinates with Tiger Paws, Cheerleaders, Letterman and other campus/off-campus groups and their ticketing needs.
  • Travel to select events to administer and distribute player/coach/administrator tickets and will call.
  • Responsible for compliance to all state, University, NCAA, and SEC rules regarding ticket sales and distribution
Minimum Education and Experience

Education Level

Bachelor's Degree, or 8 years of experience in lieu of a degree.

Field of Study

Degree in Business Administration, Marketing, Communications, Sports Administration, or related field

Years of Experience

2

Area of Experience

Experience in intercollegiate or professional sports ticketing operations

Requirements for Additional Job Levels

Alternate Minimum Education and Experience (If available)

Education Level

When a candidate has the required experience, but lacks the required education, they may normally apply additional relevant experience toward the education requirement, at a rate of two (2) years relevant experience per year of required education.

Field of Study

Years of Experience

Area of Experience

Requirements for Additional Job Levels

Minimum Skills, License, and Certifications

Minimum Skills and Abilities

Minimum Technology Skills

Minimum License and Certifications

Desired Qualifications

Desired Qualifications

Master’s Degree
Experience with Paciolan ticketing system.

Posting Detail Information

Salary Grade

31

Salary Range

$31,300 - $58,400

Job Category

Athletics Support

Working Hours if Non-Traditional

City position is located in:

Auburn

State position is located:

Alabama

List any hazardous conditions or physical demands required by this position

Posting Date

04/26/2022

Closing Date

EEO Statement

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/29101
Documents Needed to Apply
Required DocumentsOptional Documents
  1. Resume
  2. Cover Letter
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.
    • LinkedIn
    • AcademicKeys
    • The Chronicle of Higher Education
    • DiversityJobs
    • HigherEdJobs
    • HERC (Higher Education Recruitment Consortium)
    • Indeed
    • RecruitMilitary
    • The Tuskegee News
    • Professional organization or journal
    • Veterans Assistance Services
    • Disability Assistance Services
    • State Employment Service
    • Social Media
    • AU Job Bulletin
    • Notified by an Auburn employee
    • College or university Career Services
    • I went to the AU Employment Website directly (www.auemployment.com)
    • Other
  2. * Do you have a Bachelor's degree from an accredited institution OR 8 years of experience in lieu of a degree?
    • Yes
    • No
  3. * Do you have 2 years of experience in intercollegiate or professional sports ticketing operations?
    • Yes
    • No


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