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Office Support Assistant IV – Registrar’s Office

University of Missouri
Missouri, United States
Salary Not Specified
Posted Date
Jul 1, 2022

View more

Position Type
Administrative, Academic Affairs, Academic Administration, Business & Administrative Affairs, Business & Administrative Support, Legal Affairs, Affirmative Action & Equal Opportunity, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Type
Full Time
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Hiring Department

University of MO - Columbia
CREGISTR - Registrar

Job Description

General - This position is a member of a team and works with others to complete the responsibilities of the office. All members of the team respond to phone calls and emails from customers, process tickets in Cherwell and work with walk-in customers to answer questions or redirect to the appropriate unit. The team manages opening and closing the office, processing of student requests in the university information system and provides support for projects.

Primary functions include the following:

Registration – Guide students with adding and dropping courses during early and open registration on university systems. Process tickets in the Cherwell system to record early cancellation, late registration changes, withdrawals forms, etc. Process administrative drops and withdrawals. Handle registration and questions for Visiting Student enrollment, including the various cross-town and area agreements. Assist with compiling information needed for the annual audits.

Verifications – Inform students and third parties of the National Student Clearinghouse (NSC), which handles degree and enrollment verification, including good student discounts. Process and update the information system (myZou) for requests sent by NSC on behalf of a third-party. Research student information through various computing and records systems.

Residency –Respond to telephone calls, walk-ins and email or other electronic inquiries. This position will assist with residency petition collection, review of petition materials and processing.

Revision of Records – Manage incoming student appeals to the Revision of Records committee, including the workflow in Qualtrics. Compile information for the faculty committee to review. After the committee decisions are made, assist with correspondence to students concerning the final decisions. Where appropriate, update the myZou system to correct the record as directed (backdated withdrawals, drops, enrollments, etc.)

FERPA – Answer various questions from students, parents, faculty and staff about the Federal Educational Rights and Privacy Act (FERPA). Explain the privacy restrictions, third party releases and Additional Authorized Access.

Other duties as assigned.


Hiring Range: $13.27-$14.26

GGS Grade: 6

University Title: Office Support Assistant IV

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.


Monday - Friday; 8am - 5pm

Minimum Qualifications

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

Application Materials

Online application, cover letter and resume highlighting relevant education and experience.

Columbia Missouri Information

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.


To read more about Equal Employment Opportunity (EEO) please use the following links:
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