CUSTOMER SERVICE REPRESENTATIVE

Salary:

Minimum $19.00 HOURLY
Depending on Qualifications
Actual hiring rate will be commensurate with skills and years of experience. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.

Job Summary:

The Division of Facilities Planning & Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of the UW-Madison campus in support of the university's education, research, and outreach activities. FP&M works behind the scenes to coordinate campus planning, manage design and construction, maintain and operate buildings and grounds, supply utility services, ensure health and safety, and provide parking and transportation services.

Customer Service Representative at UW Transportation Services is responsible for properly routing and prioritizing service requests. This position will interact with customers to process payment transactions, troubleshoot and resolve issues, and provide exceptional customer service.

Responsibilities:

Serves as a point of contact for current and potential customers to address and resolve issues, provides information, and processes transactions in accordance with institutional policy. May coordinate work and train staff and student employees.

• 20% Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
• 20% Troubleshoots and resolves issues in a timely and professional manner
• 45% Processes customer transactions and may take payments following established policies and procedures
• 5% Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
• 5% Monitors and maintains work areas and supplies to meet customer and operational needs
• 5% Guides and trains staff and student workers

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
H.S. Diploma

Qualifications:

A minimum of one year customer service required. Two or more years of customer service preferred.

COVID-19 Considerations:

UW-Madison continues to follow necessary health and safety protocols to protect our campus from COVID-19. All employees remain subject to the COVID-19 Workplace Safety Policy: https://policy.wisc.edu/library/UW-5086 . Please visit https://covidresponse.wisc.edu for the most up-to-date information.

Work Schedule:

Monday to Friday 8:00am to 4:30pm

Work Type:

Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Ongoing/Renewable


Additional Information:

Criminal Background Check will be conducted on the finalist.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

How to Apply:

To be considered, applications must be submitted online. Please submit your most current resume. We will also require contact information for three professional references, one of which must be your current supervisor. We will not contact your current supervisor without advance notice.

Contact:

Lisa Raetzman
lisa.raetzman@wisc.edu
608-263-9670
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:

Customer Svcs Rep(DS016)

Department(s):

A717701-FACILITIES PLNG AND MGMT/PP FM/CUSTOMER SERVICE

Employment Class:

University Staff-Ongoing

Job Number:

262159-CP



The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Jul 1 2022 Central Daylight Time
Applications Close: Jul 17 2022 11:55 PM Central Daylight Time