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Director, Admissions Operations and Systems (Administrator II) / Enrollment Management

Employer
California State University, San Bernardino
Location
California, United States
Salary
Salary Not specified
Date posted
Jul 2, 2022

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Director, Admissions Operations and Systems (Administrator II) / Enrollment Management
California State University, San Bernardino



Job No: 512194
Work type: Management (MPP)
Categories: MPP, Administrative, At-Will, Full Time

About CSUSB

California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want


Department Summary

The Department of Admissions and Student Recruitment is a dynamic and comprehensive unit that fosters diversity and is driven to shape the future of education. As a unit within Enrollment Management, our mission is to serve the CSUSB community to support student transition from prospect to alumni. We strive for an environment of success for our students and staff. As part of the Coyote Community, the office of Admissions and Student Recruitment works collaboratively with vital stakeholders both on and off campus to ensure that our work remains in alignment with our vision which is being an agent of change by providing access to higher education at CSUSB.

Job Summary

Under the direction of the Associate Vice President, Enrollment Management, the Director, Admissions Operations provides leadership to the members of the admissions team responsible for document processing, applicant file review and technology support of admissions processes. This position is responsible for the setting of office business practice to determine student eligibility for admission to the University, determining residency status, and reviewing appeals for exception to University Policy.

Responsibilities include, but is not limited to:
  • Oversees and manages the imaging and document processing and evaluation of undergraduate applications, special programs and systems staff.
  • The incumbent develops, implements, and monitors work flow, and identifies both “roadblocks” and “new opportunities” in business processes or with technology; develops written documentation of policies and procedures; and monitors and sets controls for accuracy, data integrity, accurate and comprehensive internal and system-wide reporting, development and implementation of operational reports.
  • The incumbent establishes an annual work plan with measurable outcomes and assessment methods; reports statistical and qualitative information/analysis; develops and administers an operating budget; provides for fiscal accountability and effective fund management to ensure the effective utilization of funds for priority operations; and prepares and presents operating and summary reports, assessments and audit reports for the Chancellor's Office.
  • Manages all admissions cycles including the support of Fall and Spring admission for undergraduates, new programs for the College of Global and Extended Education and modifies and manages all new admissions changes, including the ongoing review of the Multifactor Admissions Scoring model as used to assure CSU eligibility for undergraduate first year applicants.
  • Reviews, selects and utilizes all admissions related technologies including the campus Customer Relations Management System.
  • Responsible for the development of new support resources including new integrations with transcript systems, PeopleSoft Modifications and Cal State Apply system updates to assure all programs on campus, including undergraduate, graduate, credential and international student applications are processed in a timely manner.
  • The Director, Admission Operations serves as a liaison to Chancellor's Office designated committees and projects.
  • The Director works in close collaboration with the Associate Vice President, Enrollment Management to support student admission and enrollment and is a critical leader on the campus.
  • Other duties as assigned.


Employment Status: Full-time, Exempt, At-will, included in the Management Personnel Plan (MPP).

Application Review Deadline: This position will remain open until filled. The initial review of applications will begin on May 5, 2022.



Work Schedule
  • Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings and weekend hours may be required.

  • Key Qualifications
  • Comprehensive knowledge of and expertise with Admissions related functions and processes, including the effective use of technology.
  • Demonstrated collaborative management style, and strong service orientation.
  • Ability to promote and maintain good working relationships with campus faculty and staff, other CSU campuses and other institutions.
  • Strong management, interpersonal, and communication skills, including ability to work effectively with people of diverse backgrounds and ability to collaborate across organizational lines.
  • Ability to analyze problems and apply good judgment in proposing or implementing solutions.
  • Ability to understand and be committed to diversity and the mission of the University.
  • Ability to prioritize and work with minimal supervision.
  • Ability to understand and abide with the Family Education Rights and Privacy Act (FERPA) and the confidentiality of records.
  • Working knowledge of punctuality and positive performance evaluations.
  • Thorough knowledge of CSU Registrar Practices and Policies.

  • Preferred Qualifications
    • Experience as an Associate Director or Director for a public university.
    • Master's degree.
    • Experience implementing automated systems, and familiarity with current management approaches and techniques for enhancing productivity and increasing job satisfaction through involvement and empowerment of staff.
    • Ability to understand and utilize the PeopleSoft Student Administration system using various panels.
    • Experience using data analysis and measures to inform strategies and decisions.
    • Experience with PeopleSoft Student Administration system or comparable application.
    • Experience working in the California State University system.

    Education and Experience
  • Bachelor's Degree.
  • Five years of progressively responsible administrative and/or supervisory experience in admissions, records, and/or registration operations in an institution of higher education.

  • Salary

    Anticipated Hiring Range: $95,000 - $105,000 per year

    Classification Salary Range: $54,996 - $165,000 per year

    Statement of Commitment to Diversity

    In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

    The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

    Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

    The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

    Supplemental Information

    A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

    The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

    This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html

    This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)


    To view full description and to apply, visit: https://www.csusb.edu


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