Suffolk CARES Case Manager/ Coordinator
- Employer
- Suffolk University
- Location
- Massachusetts, United States
- Salary
- Salary Not specified
- Date posted
- Jul 2, 2022
View more
- Position Type
- Faculty Positions, Education, Teacher Education
- Employment Level
- Administrative
- Employment Type
- Full Time
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Suffolk University is excited to
announce a career opportunity as The Suffolk CARES Case Manager/
Coordinator!The Suffolk CARES Pantry Coordinator & Case Manager
reports directly to the Director of Student Outreach & Support.
The Suffolk CARES Pantry Coordinator & Case is a 10 or
12-month, full-time, professional position in the Student Affairs
Office. The individual provides high-level support to students
providing case management services and coordinates with appropriate
campus offices.
RESPONSIBILITIIES & DUTIES 50% Suffolk CARES Pantry Operations Oversees and coordinates efforts related to basic needs security, including but not limited to housing and food security. This person is responsible for the day to day supervision and oversight of the Suffolk CARES pantry; providing students with off campus resources, such as SNAP benefits and other government based programming; coordinating efforts with Suffolks food service provider to provide donated meal plan funds to those students in need; and providing overall support to those who are experiencing food insecurity. Ensure Graduate Fellows and student workers are trained in inventory procedures and assist Fellows in planning and executing programming related to the awareness of Suffolk CARES Pantry. Programming and outreach to the campus community is a large part of pantry operations in order to destigmatize the need for basic needs resources within the community. 40% Case Management Provide direct student support by managing a case load of students and work closely with campus partners to provide resources so that students may become more academically successful. Empower students to become self-advocates and initiate change to advance their situations. Aid students in the created of success plans that encourage them to utilize their resources on campus. Follow through on student needs. Ensure the proper documentation of each student interaction by utilizing Maxient software for notetaking. 5% Marketing Creates paper and web marketing that promotes both Suffolk CARES Program and Pantry. Provides oversight of the Suffolk CARES social media, including: Instagram, Facebook, and Twitter accounts. Works directly with the Director to order appropriate give-a-ways for outreach to campus community. 3% Committee Work Sits on CARE Team and provides bi-weekly updates to CARE Team. Other committees as assigned such as divisional Assessment, programming or development. 2% Other Duties as Assigned REQUIREMENTS OF POSITION:
RESPONSIBILITIIES & DUTIES 50% Suffolk CARES Pantry Operations Oversees and coordinates efforts related to basic needs security, including but not limited to housing and food security. This person is responsible for the day to day supervision and oversight of the Suffolk CARES pantry; providing students with off campus resources, such as SNAP benefits and other government based programming; coordinating efforts with Suffolks food service provider to provide donated meal plan funds to those students in need; and providing overall support to those who are experiencing food insecurity. Ensure Graduate Fellows and student workers are trained in inventory procedures and assist Fellows in planning and executing programming related to the awareness of Suffolk CARES Pantry. Programming and outreach to the campus community is a large part of pantry operations in order to destigmatize the need for basic needs resources within the community. 40% Case Management Provide direct student support by managing a case load of students and work closely with campus partners to provide resources so that students may become more academically successful. Empower students to become self-advocates and initiate change to advance their situations. Aid students in the created of success plans that encourage them to utilize their resources on campus. Follow through on student needs. Ensure the proper documentation of each student interaction by utilizing Maxient software for notetaking. 5% Marketing Creates paper and web marketing that promotes both Suffolk CARES Program and Pantry. Provides oversight of the Suffolk CARES social media, including: Instagram, Facebook, and Twitter accounts. Works directly with the Director to order appropriate give-a-ways for outreach to campus community. 3% Committee Work Sits on CARE Team and provides bi-weekly updates to CARE Team. Other committees as assigned such as divisional Assessment, programming or development. 2% Other Duties as Assigned REQUIREMENTS OF POSITION:
-
Master's degree
in higher education preferred, psychology, social work, counseling,
or related field.
At least three
years of progressively responsible work in Student Affairs.
Knowledge of
University mental health, health, and support resources in order to
assist students in meeting their psychosocial needs.
Strong knowledge
of mental health, student advocacy, and crisis management.
Demonstrated
ability to provide administrative case management, including direct
contact with students, family members and on and off-campus
providers.
Solid knowledge
of student development theories to explain college student
behavior, including psychosocial theories, cognitive/structural
theories, and ecological and integrative theories.
Demonstrated
experience in problem-solving, decision making, conflict
resolution, negotiation, counseling, referral techniques, and
confidentiality.
Ability to
initiate, develop, implement, and market outreach programs and
provide consultation services.
Ability to
communicate, engage, and develop rapport with individuals of
diverse cultural, social, and religious backgrounds, and varied
age, gender, sexual orientation, gender expression, and military
status.
Must have
excellent written and verbal communication skills, as well as
effective presentation skills. Effective interpersonal and
communication skills as demonstrated by a pronounced sensitivity to
the needs of a diverse student body; demonstrated experience
working with diverse student, faculty, staff and community
populations and proven ability to create an inclusive and welcoming
campus environment.
Must be able to
demonstrate respect and integrate cultural sensitivity when
providing services.
Demonstrated
ability to research, write analytical reports, and make
presentations on issues related to students and student
behavior.
Familiarity with
electronic case management software and tracking systems.
Ability to speak
formally and informally and make prepared and extemporaneous
presentations to individuals and groups in order to provide
information, explain procedures, investigate facts, and persuade
others.
Extensive
knowledge of student security and privacy requirements including
Family Educational Rights and Privacy Act (FERPA) and Title IX.
Experience and familiarity with case management database/software
is preferred.
Ability to work
evenings and weekends either on-line, scheduled or on-call if
needed.
PI184481381
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