Performs specialized, high level, and/or complex administrative
support duties; supports specialized programs for a department,
functional area, or college. Uses discretion to make judgments
based on specific operating guidelines and policies and with
respect to communications and confidentiality. Ensures that
departmental operations comply with organizational policies and
procedures as well as applicable laws and regulations. Participates
in and contributes to special projects and programs as directed by
the department head. Composes and/or prepares correspondence,
promotional materials, forms, newsletters, and/or manuals.
May track and prepare budget reports and maintain records and
databases. May conduct specialized research, extract data from
appropriate relational databases, create reports and spreadsheets,
create presentations, plan conferences or events, or provide
purchasing and payroll support for department or unit. May respond
to and initiates inquiries, explain policies, and answer questions.
Performs work under general supervision. Handles moderately complex
issues and problems, and refers more complex issues to higher-level
staff. Possesses solid working knowledge of subject matter.
Typically non-exempt and does not supervise other staff (but may
supervise students). Typically reports to a department head or
manager. The general schedule for this position is 40 hours a week,
Monday through Friday, 8:00 am to 5:00 pm.
Department Specific Essential Job Functions:
Responsible for day-to-day operations of the Teacher Education
Services (TES) department; coordinates and manages assigned
projects; develops office procedures that reflect program policies
and responsive student and faculty support. Oversees the office,
administrative services, and student workers/customer service
employees to ensure adherence to quality standards, deadlines, and
proper procedures, and the correction of errors or problems.
Responds to requests for information and inquiries about Teacher
Education. Interprets and advises internal and external customers
on programs, policies or rules. Identifies solutions for problems
that have a significant impact on the overall goals of the
Has contact with sensitive, complex and confidential information.
Develops and maintains confidential or complex files. Reviews
applications for teacher education and student teaching.
Coordinates and works with TES staff to keep the TES database
updated so all teacher candidates are tracked and moved through
required transition points. Works with academic advisors and
graduation services to assist teacher candidates on making progress
towards graduation. Works with College of Education and
Professional Studies (CEPS) staff to make sure all teacher
candidates backgrounds are clear prior to field placements. Assist
with program/event planning, orientations, and advisory/assessment
Presents in classrooms and assist with updating teacher education
materials, particularly clinical experiences and student teaching.
Attends required meetings. Takes minutes and assists with
developing council books for the Council on Teacher Education
(CTE). Manages budgets and financial processes and prepares
requisitions and purchase orders. Maintains inventory of supplies
and places orders. Assists other members of the TES office as
needed and other duties as assigned.
Scope & Impact:
This senior-level position provides
oversight for a group of employees working in a particular work
area/project or serves as the senior-most expert responsible for
performing tasks or advising within a particular work area. In a
team lead capacity, this position does not have full formal
supervisory authority for staff assigned; however, in order to
complete assignments, the team leader must be able to schedule and
control the daily working arrangements for that group of employees.
The results of actions and decisions may have a significant impact
on substantial segments of University operations.
Communication & Interaction
: Interacts with key
stakeholders across various levels of University and outside public
while handling difficult and complex situations with tact and
diplomacy. Interprets instructions and policies and communicates
guidelines for project and service delivery.
Applies functional area expertise to
solve unusual problems or resolve challenges for which no precedent
exists. Demonstrates skill at coordinating and organizing resources
to achieve operational outcomes for a work unit.
Problem Solving & Judgement
: Identifies and resolves
issues while using judgment to escalate where appropriate.
Anticipates potential problems and recommends solutions. Reviews
work quality and makes suggestions for improvement while coaching
employees to improve performance. Provides input to management
during interviews and selection, work assignment and review,
performance appraisals, and other personnel actions. Supports staff
orientation and training.
Provides input into budget development and
may be responsible for monitoring/adhering to budget. May have
limited signature authority for purchases or payroll within a work
area. May be required to approve timesheets.
Policy & Procedure Authority:
Primarily responsible for
monitoring performance and policy compliance. May make
recommendations regarding process and procedure change.
: Generally reports to a manager or
higher. In very large departments, may report to an Assistant
Director or faculty chair.
Supervisory & Team Leadership Responsibilities
primary duty of this role is the planning and scheduling of work
and coordination of service delivery. This role oversees individual
contributors and support staff and may lead a team to deliver a
particular service. Does not typically oversee professionals or
other team leaders. While team leaders determine the distribution
of work of other employees and may provide input, they do not make
decisions regarding staff hiring/transfer, performance evaluations,
promotions, compensation adjustments, reclassifications, or
discipline. In some cases, Level 3 contributors may not have
supervisory responsibility, but may have a high degree of autonomy
and expertise related to a specific function or activity.
- Requires a Bachelor’s degree in a job-related field plus 6+
years of relevant experience or 10+ years of equivalent work
experience that provides knowledge of and exposure to fundamental
theories, principles, and concepts.
- Requires the application of expertise in a chosen field to
- Excellent verbal and written communication skills and the
ability to work collaboratively with others are required.
- Proficient in keyboarding and the use of relevant software
- Experience working in databases and creating professional
documents, including; charts, graphs, tables, and reports using
Microsoft Word and Excel.
- Experience in a higher education environment; warm and caring
professional service-oriented attitude.
- Self-directed and able to manage multiple tasks while paying
attention to detail.
Reasonable accommodations (in accordance with ADA requirements) may
be made, upon request, to enable individuals with disabilities to
perform essential functions.