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Assistant Bursar

Suffolk University
Massachusetts, United States
Salary Not Specified
Posted date
Aug 19, 2021

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Admissions, Enrollment, Retention & Registrar, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Suffolk University is a private, urban university located in the heart of downtown Boston. Our college green is the Boston Common and we are steps from dozens of historic sites including the Old State House, Faneuil Hall, City Hall and the Massachusetts State House. We have no real boundaries to our campus—Boston and Suffolk blend together.

Suffolk has been committed to creating an exceptional learning experience since 1906. Our vision is to be recognized as a dynamic institution that fosters engaged learning, rigorous scholarship, innovative thinking, and community collaboration across disciplines. We will ensure that Suffolk graduates are versatile and prepared for modern society and the new world market. We will provide rich curricula, experiential learning opportunities and professional mentoring through increased collaboration with alumni and community partners. We will recruit, mentor, and support a diverse faculty of teacher-scholars who are passionately committed to preparing our students to be leaders in the global community. We will inspire investment in a Suffolk community that is built on ethical, forward-thinking leadership, teamwork, and cooperation.

We compete for the best talent. We are an equal opportunity employer committed to a diverse community. We are actively seeking applicants from groups that might be under-represented because of race/color, gender, religion, real or perceived disability, national origin or LGBTQ status. As part of our commitment we encourage you to complete the demographic portion of the application in addition to submitting your cover letter and resume/CV as it will assist us in targeting our recruitment efforts.

Please note that Suffolk University conducts background checks as a condition of employment.

We are also committed to the well-being of our employees. Our terrific benefits package for benefits-eligible positions include, but are not limited to:
  • Generous paid time-off programs and commitment to work-life balance
  • Tuition free course benefits in the College of Arts and Sciences and in the Sawyer Business School for employees with additional tuition benefits for spouses, domestic partners, and children
  • Top-notch well-being care available through Harvard Pilgrim Medical/Delta Dental and a Flexible Spending Account
  • Pre-tax commuter benefit
  • Employee Assistance Program that provides employees and their family members with initial assessment, referrals and short-term counseling for personal and work challenges
  • Discounted home and auto insurance

  • Description

    Suffolk University is pleased to announce a career opportunity as an Assistant Bursar of Student Accounts! This position is in charge of maintaining and managing student accounts of students who are in collections and who are with the University’s billing servicer. This is a key role in working with students and families on ensuring their accounts are paid on a timely basis. This position will also help with customer service and is responsible for managing and coordinating all of the daily operations of the Bursar’s Office, with an emphasis on customer service.

    Suffolk University offers free tuition and paid time off as part of a generous benefits package! For more information visit:

    Please include a cover letter along with your resume to receive full consideration.

    Primary/Principal Responsibilities:

    % of Time



    The Assistant Bursar will evaluate delinquent and defaulted accounts to determine appropriateness of collection agency assignment. S/He performs timely due diligence including, but not limited to, verbal and written communication with families and preparation and mailing of past due statements.


    The Assistant Bursar will also provide financial counseling to all students within the Suffolk community. Furthermore, s/he will promote retention and graduation strategies, by working with the Bursar and the Financial Aid Office to ensure that the necessary documentation is processed and strong customer relations are maintained, effectively solving issues in an effort to resolve account delinquency and prevent withdrawal.


    The position will prepare appropriate documentation and submit student accounts to third party collectors. S/he must have a critical eye for detail, the ability to assess risk, and strong problem solving and customer skills. Solid computer skills using Microsoft Word and Excel are also required. The ability to communicate effectively with all levels is also necessary.


    The Assistant will be a backup to the University cashier and will assist in cashiering and bank deposit and reconciliation.


    The Assistant Bursar will be a resource for the Student Account Counselors. S/He will be a resource for the staff in dealing with difficult or unusual requests and in the interpretation of Federal Regulation. This position will also be a liaison to the Ram Center staff.


    • Bachelor’s required. Major in business, accounting, or finance is preferred
    • Excellent organizational, communications, and interpersonal skills
    • Customer service oriented with a commitment to quality customer service
    • Ability to remain calm in stressful situations
    • Knowledge of credit and collection principles, processes, regulations, and standards
    • Ability to maintain the confidentiality of records and information
    • Strong problem-solving and negotiation skills
    • Excellent PC skills
    • Familiarity with Database Administrative software and Datatel Colleague is helpful
    • Knowledge of federal and state policies regarding Financial Aid is helpful

    Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.

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