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Assistant Director, Graduate Student Services

University of Colorado Boulder
Colorado, United States
Salary Not Specified
Posted Date
Jun 27, 2022

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Position Type
Administrative, Academic Affairs, Other Academic Affairs, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Job Summary

Leeds School of Business at the University of Colorado Boulder encourages applications for an Assistant Director, Graduate Student Services! This role involves significant leadership oversight of comprehensive student services for five graduate degree programs: FT MBA, evMBA, hybMBA, MS BUAN, MS SCMN; and provides supplemental support for two additional graduate degree programs: MS FNCE, MS REAL. This position is critical for maintaining graduate student satisfaction by integrating efforts between faculty, staff, and external units beginning with orientation through to graduation. This requires working closely with other members of the Graduate Programs staff and Leeds faculty to provide an exceptional student experience based on educational, experiential, and professional goals among the various graduate student populations across multiple campuses and varying programs. Directs administrative and operational duties associated with the essential functions of the position. This position is responsible for guiding different student populations (incoming students, current students, and graduating students) across multiple graduate programs. The role partners with other academic services professionals to coordinate delivery of services. Also, the position collaborates with career management to develop and deliver programming to cultivate job placement post-graduation.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

At Leeds, we have an unprecedented vantage point, and while we’re located at the foot of the Rocky Mountains, we’re not talking about the scenery. Set in the heart of Boulder, Colorado—one of the nation’s most vibrant business communities—Leeds offers unparalleled access to world-changing entrepreneurs, national research institutions and award-winning faculty!

What Your Key Responsibilities Will Be

Advising Process Improvement and Implementation
  • Serves as the primary point of contact for students for all academic needs and responsible for developing processes regarding degree planning and degree completion. Analyzes degree audits each semester to ensure students are on track to graduate from the program in the expected time. Develops advising tools for students to manage degree progress. Advises students on course selection in relation to specific curriculum, career objectives and academic goals. Creates new systems and policies. Evaluates non-business courses regarding approval for degree requirements, in addition to approving requirements for eleven distinct dual degree graduate programs. Develops individualized program plans for online and certificate programs. Develops and directs processes unique to the online student population regarding delivery of academic services. Promotes Pathway opportunities as an option for student engagement. In support of evening and hybrid programs, this position will engage altered shifts to allow for onsite presence evenings until 6:30p (minimum 2 nights/wk) and ½-days on Saturdays at the beginning of each hybrid term (up to 3 Saturdays in an academic term).
Programmatic Leadership and Supervision
  • Provides oversight and management of student leaders, including direction of student elections and guidance on student organizations’ mission, vision and values in line with the School and the Chancellor’s strategic imperatives. Identifies/develops program/degree specific experiential opportunities for students through student cohorts, student organizations, coordination with the Centers and Career Management. Maintains student records in compliance with FERPA regulations. Provides direction for signature events including registration, orientation and graduation. Creates new events, special programming and networking opportunities that help to build a community and support student retention and student success, including a focus on DEI initiatives. May provide supervision for student employees. Applies critical thinking to resolve arising issues/problems. Provides guidance to faculty and students regarding curriculum ideas, course sequencing and scheduling. Makes policy recommendations for each program in line with student demographic and plan requirements and works with MCPC to improve program standing and delivery. Implements necessary intervention with academically at-risk students to achieve 90 percent graduation rate. Manages program logistics between all programs, of which includes resources available to students.
Project and Policy Management
  • Partners with appropriate Graduate Programs staff to develop/implement/interpret academic and procedural policies (e.g. student/faculty handbooks) at the program, school, and campus level. Manages various academic reports and analyzes student data to inform strategic decisions that promote positive student outcomes, retention, and graduation. Manages and provides oversight for student initiatives and projects focused on student enrichment (e.g. TWS/EtG).
Academic Collaboration and Management
  • Partners with other strategic offices on campus (e.g. Graduate School, Registrar, CEPS, Financial Aid) with regard to student registration, billing, graduation and other student record issues that may require trouble-shooting solutions. Partners with Graduate Programs’ staff and faculty to communicate strategically with students to ensure consistency. Navigate various campus systems (Canvas, Sales Force, CU-SYS) to inform communication plans for each graduate program. This includes regular announcements, special announcements, timely information with regard to orientation, registration, special opportunities, and graduation, and responding to email/phone/in-person inquiries. Administers student surveys at pre-enrollment, mid-program, and program exit to gauge student satisfaction and identify areas of opportunities by recommending any necessary changes to the program. Collaborate with GP staff as part of a team-focused environment. Represents the unit at/on departmental, campus, regional/national events and committees.
What You Should Know

All University of Colorado Boulder employees are required to align with the campus COVID-19 vaccine requirement . New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.

We anticipate this position will support a hybrid format (remote and in-person work).

What We Can Offer
  • The salary range is $60,000- $70,000 annually.
The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be collaborative. Be impactful. Be Boulder.

What We Require
  • A Bachelor’s Degree in education, business, or related field from an accredited institution.
  • Minimum of 3 years experience in academic services or advising in a higher education setting under FERPA compliance.
What You Will Need
  • Outstanding organizational and project management skills.
  • Strong communication (verbal and written) skills with confidence to speak in front of large groups.
  • Outstanding customer service skills.
  • Experience working with student information systems and spreadsheet skills.
  • Promotes creating an inclusive environment to reflect our values and vision at Leeds.
What We Would Like You To Have
  • Related graduate degree.
  • Prior experience in a student services role advising graduate students.
  • Experience leading information sessions, public presentations.
Special Instructions

To apply, please submit the following materials:
  1. A current resume.
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by July 12, 2022 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

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