Assistant Director of Housing

About Us

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Location

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 111.

Job Summary

The Assistant Director for Housing Operations (ADI-IO) is responsible for oversight of all maintenance operations for approximately 2,400-bed spaces across 11 residence halls. This position will ensure all residential facilities are ready for Fall, Spring and Summer "turn". Monitor daily submissions of Entrada Work Orders submitted by residents. Assist with updating Housing Web page via critical information for important dates and deadlines. ADHO, will work closely with Housing 3rd Party Vendor: CGL/BHOM to complete work orders while addressing daily updates and within all residential halls. Responsible for implementing best practices that result in operational efficiencies, strong customer service, and proper care, stewardship, and the appearance of housing facilities.

This position will require non-traditional work hours to include but not limited to evenings, weekends, and university breaks. The ADHO is also required to serve as part of the departmental on-call rotation to respond to and support hall management staff through emergencies and urgent matters on east and west campuses. The ADHO reports to the Director of Housing, Residence Life and Community Engagement.

Responsibilities

• Manage early arrivals/openings, returning student check-in, break housing processes, and campus closings
• Coordinates the logistics for all semesters' check-ins and check-outs
• Manage/update the Housing and Residence Life website
• Collaborates with University Marketing and Communications, senior leadership, and Residence Life staff to develop and implement summer housing marketing strategies, including print and social media marketing, and summer housing recruitment fairs
• Collaborates with academic departments, Facilities Management, Card Services, IT, Albany State University Police Department (ASUPD), Dining Services, to forecast housing needs, facilities and service viability, and access for housing participants
• Serves on-call duty rotation and responds to emergencies
• Interact with students and parents/families regarding residential concerns
• Primary department liaison to 3rd Patty vendor CGL/BHOM and ASU Facilities Management regarding ongoing operations concerning maintenance, custodial, safety, and furniture issues/needs
• Continuously monitors maintenance work order flow(s) to ensure timely and adequate response
• Supervises work in progress and inspects completed assignments to ensure that satisfactory progress, work quality, operating procedures, and safety are being maintained
• Performs other duties assigned by the Director of Housing, Residence Life and Community Engagement
• Monitors cleanliness levels in all residence halls for compliance with minimum APPA Level 2; Engages in corrective planning to address hall deficiencies
• Maintains strong awareness of and monitors third patty responsibilities for all residential halls to include laundry, HV AC services, plumping, lighting, flooring, electric, etc.
• Ensures adequate written controls for master keys and master key cards are in place.
• Responsible for overseeing all key inventory in all residential halls
• Assist with ensuring compliance with all life safety building codes; fire safety systems are tested annually and responds promptly to fire suppression system communication errors or equipment malfunctions
• Assist with creating and executing a life cycle replacement plan for furniture, fixtures, and equipment
• Ensure that residents are vetted prior to Moving-In and Checking-Out(student leaders, nursing majors, military science members, athletes, student teachers, resident assistants, desk workers etc.,)
• Assist with executing preventative maintenance plans and ensures that all units are turned adequately
• Assist with submitting a bi-annual report on the status of all residential halls
• Manage early arrivals/openings, returning student check-in, break housing processes, and campus closings

Required Qualifications

Bachelor's degree

A minimum of five (5) years' experience at senior leadership housing level or has supervised in an Area Coordinator capacity for multiple residential halls for a minimum of 5 years' experience.
Five (5) years of progressive experience in higher education, business administration, educational leadership, counseling, or a closely related field.
Experience working in housing operations, including but not limited to, occupancy management, contracts, assignments, enrollment initiatives, housing policies, opening/closing of Residential building pre and post turn.
Experience utilizing a housing management system (StarRez) .
Experience building collaborative partnerships with faculty, administrators, students, parents/families, and community partners.
Experience with update vital information on webpages applications and/or various wireless platforms .

Preferred Qualifications

Ability to navigate Banner and StarRez.
Involved regionally or nationally in professional associations within higher education.
Understanding of emerging issues in higher education, particularly in student services and housing.

Proposed Salary

$45,000

Knowledge, Skills, & Abilities

• self-motivated
• detail-oriented
• utilize Microsoft Office Suite (Office, Excel, PowerPoint) to create contract documents and reports
• Ability to communicate effectively in person and writing
• speak publicly
• Ability to present sensitivity with team members and customers
• Ability to complete long term tasks while responding to short term priorities
• Ability to work collaboratively with multiple external and internal stakeholders
• Ability to effectively manage workflow processes to ensure accurate reporting and timely response
• Ability to solve practical problems and deal with a variety of situations.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Recourses at (678) 466-4230, or by email at HumanResources@clayton.edu .

For technical support, please call the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu .

Equal Employment Opportunity

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.