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Academic Success Coach

Employer
Albany State University
Location
Georgia, United States
Salary
Salary Not Specified
Date posted
Jul 1, 2022


About Us

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Job Summary

The Success Coach is responsible for promoting a positive and successful learning experience for students to increase student retention, success, and completion. The Success Coach will facilitate advising and registration for his/her assigned student populations, ensure that students are connected with student support services and activities, and assist students with goal setting and adjustment to university life. The success coach will provide continuous communication and follow-up to maximize goal attainment and student success. The work of the success coach involves participating in student orientation activities, working closely with stakeholders across campus to build collaborative relationships, remaining current in the university's academic policies and program maps through training attendance, and advising, registering, and mentoring students. The success coach will serve as the student's first point of contact for questions and/or concerns about university life and will work to ensure his/her students are informed about campus opportunities, services, and activities. The success coach will participate in campaigns designed to identify and proactively intervene with at-risk students, as well as pre-registration and advising campaigns, and new student orientation days utilizing innovations and technologies as required. This position requires some evening, weekend, and extended hour work at peak times during the academic season.

Responsibilities

The success coach is responsible for the integration of new students into university life and the on-going advisement and mentoring of continuing students. Duties include, but are not limited to:
  • Serve as the first point of contact for questions and/or concerns for assigned students.
  • Advise and register assigned student populations ensuring accurate course registrations and advisement that will lead to shortened time to degree and student success.
  • Participate in early alert, pre-registration, and other intervention strategies to proactively intervene with students as needed to ensure success.
  • Remain informed of university policies, processes, and activities in order to better and more accurately connect students with appropriate resources and campus personnel.
  • Remain informed of university programs and program course maps, as well as Board of Regents policies, to ensure accurate advising and course registration.
  • Utilize to its fullest potential technologies and processes made available by the university for academic advising and student success.
  • Participate fully in on-going and consistent training to remain current in advising, mentoring, and student success best practices.
  • Perform other job-related duties as assigned.
Required Qualifications

Bachelor's degree or a minimum of three years' experience in student advising required.

Proficient in the use of desktop technologies such as Microsoft applications and comfortable learning and adapting to new technologies.

Preferred Qualifications

Experience with advising students preferred

Experience in Education preferred

Proposed Salary

$33,500

Knowledge, Skills, & Abilities
  • Excellent communication skills, both verbal and written
  • Must be student-centric and customer service oriented.
  • Ability to comprehend and follow written instructions.
  • Ability to balance multiple tasks and responsibilities simultaneously.
Contact Information

For more information or questions about a job posting, please contact the Office of Human Recourses at (229) 500-2026, or by email at hrasu@asurams.edu. For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at sscsupport@ssc.usg.edu.

Equal Employment Opportunity

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State Univesrity Office of Human Resources at (229) 500-2026. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.

Other Information

Physical Demands:

This job is performed in an office type environment. Ability to sit at a desk and work at a computer for extended periods of time is required

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