Access Services Supervisor

Fairfield University
Connecticut, United States
Salary Not Specified
Posted Date
Jul 1, 2022

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Position Type
Administrative, Academic Affairs, Librarians & Library Administration, Business & Administrative Affairs, Other Business & Administrative Affairs, Auxiliary Services
Employment Type
Full Time
Fairfield University is a co-educational, comprehensive Jesuit university with a 200-acre campus located along the scenic shoreline community of Fairfield, CT. The University is comprised of approximately 3,500 undergraduate and 1,200 graduate students pursuing degrees within 5 schools: The College of Arts and Sciences, The Charles F. Dolan School of Business, The School of Engineering, The Marion Peckham Egan School of Nursing and Health Studies, and School of Education and Human Development. As an expression of our Jesuit, Catholic mission and identity, Fairfield embraces a liberal humanistic approach to education, encouraging critical thinking, cultivating free and open inquiry, and fostering ethical and religious values.

Job Description:

DIVISION: Academic Affairs

DEPARTMENT: DiMenna-Nyselius Library

BASIC FUNCTION: Manages all Access Services Department functions. Hires, trains and supervises Access Services department staff. Hires, trains, schedules and supervises student employees. Oversees all access services-related tools and technologies. Controls the fine and billing functions of the library. Coordinates building access and maintenance.

UNUSUAL WORK CONDITIONS Physical requirements: mobility; must be able to lift materials off shelf. Requires some evening and weekend hours.


EDUCATION: Bachelor’s Degree preferred or equivalent related experience.

EXPERIENCE: At least two years of library experience preferred. Demonstrated computer literacy and supervisory skills. Good communication and interpersonal skills are essential. Experience working in an academic setting and/or with a college-aged population preferred.


Access Services and Reserves Specialist
  • 9 evening and weekend Circulation Supervisors

  • 25-30 Student Employees

REPORTS TO: Associate Dean for Public Services and Coordinator of the Academic Commons Partnership

Principal Duties:

1. Oversees and manages all Access Services operations. This includes:
  • providing oversight of the main service point, with extensive service hours, of the library;

  • oversight of access services-related tools and technologies including the integrated library system, student information system, financial management system, and human capital management system;

  • developing and maintaining workflows for all aspects of Access Services operations;

  • maintaining patron records;

  • overseeing fines, billing and missing book processes;

  • explaining and interpreting circulation policies to patrons;

  • assessing and resolving problems and referring to other staff as appropriate;

  • updating and writing policy and procedures manuals and recommending changes as needed;

  • answering routine inquiries and referring patrons in need of professional assistance to librarians;

  • coordinating the on-campus delivery of Library and interlibrary loan material;

  • coordinating mailing of library resources to remote patrons;

  • compiling statistical reports.

2. Manages the print book collection. This includes:
  • coordinating shelf reading, shelving and stack labeling assignments;

  • planning for stack shifting and projecting future shelving needs;

  • identifying books for repair or replacement;

  • supervising the access of reserve materials.

3. Controls the fine and billing functions of the library. This includes:
  • overseeing the process for overdue, fine, and other patron notices;

  • recording status of delinquent accounts;

  • preparing detailed semester reports for the Bursar and Fairfield Prep for billing purposes;

  • maintaining relationship with the Bursar’s office;

  • searching and recording information regarding the missing book process.

4. Coordinates building access and facilities management. This includes:
  • performing routine inspection of building for issues requiring work orders;

  • submitting and monitoring progress of work orders;

  • engaging with Facilities staff in the building;

  • providing building access for Facilities staff;

  • communicating with Associate Dean for Public Services regarding building issues and maintenance;

  • coordinating building opening and closing;

  • partnering with Department of Public Safety regarding building security and staff safety protocols;

  • monitoring building security and providing the initial response to emergencies and issues related to building access and security.

5. Supervises and supports staff. This includes:
  • recruiting, hiring, and training;

  • coaching and mentoring, as appropriate;

  • meeting with all staff members individually and as a department/unit on a regular basis;

  • overseeing the flow and quality of work;

  • coordinating staffing schedules;

  • communicating effectively with staff concerning department/unit and library-wide matters;

  • evaluating performance.

6. Supervises student employees. This includes:
  • recruiting, hiring, and training;

  • coaching and mentoring, as appropriate;

  • overseeing the flow and quality of work;

  • coordinating staffing schedules;

  • evaluating performance;

  • managing payroll and financial aid;

maintaining relationships Payroll, and Financial Aid.

7. Participates in the growth and development of the Library. This includes:
  • embodying the mission and values of the Library and the University in our everyday work life;

  • communicating effectively with supervisor concerning pertinent Library and/or University matters;

  • assisting in the discussion and formulation of policies and procedures;

  • keeping current with developments in job responsibilities;

  • acting as a responsible participant in staff, committee, and/or task force meetings ;

  • attending and participating in Library and University events;

  • monitoring developments in Access Services through attendance at meetings and workshops, membership in professional associations, and the reading of professional literature.

8. Promotes safe and secure working conditions. This includes:
  • promoting the proper utilization of equipment and materials;

  • notifying supervisor immediately of any unsafe working conditions.

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

This position is based at Fairfield University’s Fairfield, CT campus and is not eligible for immigration assistance.

**Please include a resume, cover letter, and contact information for three references**


Academic - Admin

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.


The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity, and, in this spirit, particularly welcomes applications from women, persons of color, Veterans, and members of historically underrepresented groups. The University will provide reasonable accommodations to all qualified individuals with a disability.

Load a resume or CV first, then upload supporting documents including a cover letter at the bottom of the third page under the "My Experience" section where it says to upload a Resume/CV. You will be able to upload up to 5 other documents in this section. You will be unable to edit your application, so please have all documents available before applying. Faculty Positions : If you need to upload more than 5 documents, please either combine them to upload or email the additional documents to the applicable contact in the job description. Staff positions : If you need to upload more than 5 documents, please either combine them to upload or email them to

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