IT Technical Support Specialist I (Networking)

POSITION DETAILS:

1. Provides level 1 Network Requests including VoIP, switch port activations, firmware updates, VLAN changes and network troubleshooting
2. Maintain and update asset inventory
3. Manage Windows DHCP server
4. Familiarity with Cisco Switches, Routers and Access Points preferable
5. Provides level 1 help desk support by answering phones, creating tickets in the service ticketing system and provides updates on the status and completion of problem
6. Installs hardware and peripheral components such as monitors, keyboards, printers, scanners, network cards (including wireless), and disk drives on user’s premises
7. Loads specified software packages such as operating systems and Microsoft Office Suite or its components into user’s computer
8. Responds to client inquiries concerning systems operation; provides instruction in use of equipment, software and manuals
9. Diagnoses and corrects system hardware, software and user problems; repairs and replaces components and entire systems
10. Performs additional tasks or duties as assigned by the Technical Director or other designated management

SALARY:

This position pays $20 an hour and is part time.

This position reports to: Technical Director

Qualifications:

All specialized positions require a minimum of an Associate’s Degree, a minimum of 2 years’ work experience and may require a NJ State license or certification.

Contact:

All interested candidates should send a letter of intent and curriculum vitae or resume. S end materials by email with the job code (IT-SS1) of the position(s) you are interested in applying for in the subject line to tbeebe@bergen.edu

Bergen Community College
Department of Human Resources
400 Paramus Road, Room A-316
Paramus, New Jersey 07652