Guest Services Manager

University of Idaho

Guest Services Manager

Location: Moscow

Division/College: Auxiliary Services

Employee Category: Classified

Pay Range: $25.60 per hour or more depending on experience

FTE: 1

Full/Part Time: Full Time

Position Summary:
The Guest Services Manager works to ensure a great guest experience for all events held on campus and supported by Administrative Operations by developing a robust team of staff capable of providing logistics, operations and production support. This includes but is not limited to athletic events, cultural events, and other special events held on campus. The position reports to the Assistant Director of Cultural Events.



Minimum Qualifications:

• High school diploma or equivalent.

2 years’ experience that shows:

• Excellent verbal and written communication skills, organization, and ability to provide positive/consistent leadership that will motivate staff.
• Ability to meet definitive timeline goals on multiple projects simultaneously.
• Effective team player mentality; must be able to adapt to changes and work in a multi-stakeholder environment.
• Use of common office computer applications including word-processing, spreadsheet, email, and browser applications.
• Excellent customer service skills.

Preferred Qualifications:
Additional Preferred Qualifications

• Bachelor’s Degree in Public Relations, Business Administration or Hospitality Management or 4 years’ experience in guest services.
• Understanding of event production.
• Working knowledge and good understanding of ADA public access policies and procedures

Experience in:

• Working in a university setting hiring, scheduling, coordinating, supervising, and evaluating staff.
• Identifying areas in need of change or improvement to better the guest experience.
• Working with minimum supervision.

Physical Requirements & Working Conditions:



Required Licensures, Certifications or other

• Willingness and ability to work extended hours with a flexible schedule including nights, weekends, and holidays to meet production needs.
• Must have valid drivers license and ability to meet UI driving requirements.

Posting Number: SP003451P

Posting Date: 06/29/2022

Closing Date:

Open Until Filled: Yes

Special Instructions:
Applications received by 07/13/2022 will be given first consideration.

In your letter of qualification, using details and examples, please address all of the required and preferred qualifications for this position and how your experience and skills align. The information provided in your letter of qualification will be used to determine eligibility for an interview, and demonstrate your communications skills.

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit: jobs.uidaho.edu

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.


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