Admissions Operations & Communications Coordinator

Menlo College

Atherton, CA 94027

 

Admissions Operations & Communications Coordinator

 

Reports to: Director of Admissions Operations and Marketing

Time base: Full-time, 11-month, exempt position with benefits

Salary Range: Commensurate with experience. $57,200 starting salary.

Application Deadline: Open until filled

 

Overview of Admissions Operations & Communications Coordinator Role:

• Coordinating campus visits and admissions events (virtual, and in-person/overnight);

• Providing operational support to the Admissions Office by overseeing front desk operations, and entry, processing, and management of applicant data/documents/mailings; 

• Assisting Admissions communication efforts including email, print, and text messages, and serving as the first point of contact for all web inquiries

• Recruiting and overseeing the Student Ambassador program

 

Responsibilities:

• Coordinate the planning and execution of admissions tours (in-person and virtual; individual and groups) and events (in-person, overnight, and virtual)

• Work with Admissions staff and collaborate with other departments to successfully meet the requests of students visiting campus and/or attending a virtual event

• Continuous evaluation of program needs. Make enhancements as needed to ensure a relevant and unique experience for all visitors to campus

• Facilitate the Student Ambassador program

• Develop, oversee, and evaluate Admissions front desk coverage and operations procedures including but not limited to: hire, train, and mentor student ambassadors; opening/closing the office; ensuring a continuity of service at the front desk; greeting visitors; engaging with various populations via e-mail, phone, and in-person; serving as the first point of contact for all web inquiries; and processing daily office mail 

• Oversee/maintain the accuracy and integrity of the admissions database; record campus visits, communications, and prospective student information/documents in the admissions CRM

• Ensure the integrity and confidentiality of records by maintaining strict compliance with FERPA and other federal regulations and college policies

• Manage the Office of Admissions’ office supplies including, ordering, inventory control, and disbursements

• Under the direction of and in collaboration with the Director of Admissions Operations and Marketing, develop messaging and write copy for admissions e-mail communications and text messages

• Under the direction of and in collaboration with the Director of Admissions Operations and Marketing, develop, update, and maintain the messaging and content on the undergraduate admissions pages of Menlo’s website. Regularly check each page of prospective undergraduate student-oriented content to make sure links are active and that content is updated and accurate

• Monitor and engage with external “college search” websites for prospective students and with paid vendors to update and maintain Menlo’s profile on their sites

• Provide service excellence through courteous, informed, accessible and professional engagement

• Other duties and projects as assigned

 

Required Qualifications:

• Bachelor’s degree from an accredited college/university or equivalent of 2-3 years of progressively responsible experience performing a range of work in a comparable environment or an equivalent combination of education and experience. 

• Demonstrated ability to work in a fast-paced environment with accuracy

• Demonstrated strong listening, written, and oral communication skills in a team-oriented environment; including the ability to speak and write effectively and to analyze, edit, review and interpret complex materials

• Strong service orientation with exceptional customer service skills to communicate effectively with diverse populations within the campus community and the public in a multi-faceted environment

• Leadership skills to provide guidance to other non-exempt employees

• Applies research, analytical and problem-solving skills to identify problems, gather necessary information and implement appropriate actions for resolution. Escalates more difficult cases to the supervisor

• Availability to work some nights and weekends, as needed

• Ability to use high-level discretion and maintain a high level of confidentiality

• Proficiency using MS Office Suite. Working knowledge of and experience using on-line systems and applications. Knowledge of Salesforce, strongly preferred

 

About Menlo College:

Menlo College is a diverse and tight-knit community of exceptional, involved people. Our mission is to: “…ignite potential and educate students to make meaningful contributions in the innovation economy.” We attract students from all over the world who are committed to learning, playing intercollegiate sports, starting and leading organizations, and making an impact in their communities.

 

Continuing an unbroken streak for more than a decade, Menlo College was named to The Princeton Review “2021 Best Colleges” list, recognition given to only 12% of all colleges and universities in the U.S. In 2020, Menlo College was also ranked #11 in Money for Best Business Colleges in the U.S. Menlo College is designated as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American, Pacific Islander-Serving Institution (AANAPISI). Only 1% of all colleges and universities in the U.S. achieve this dual recognition.

 

Our campus is located 30 miles south of San Francisco, in Silicon Valley – one of the world’s most entrepreneurial and innovative locations. Silicon Valley is renowned as an innovation incubator with exceptional opportunities for experience-based learning.

Application Instructions:

 

Interested and qualified candidates should submit a resume and cover letter in which they identify their interest in the position to:

 

Menlo College

Attn: Director of Human Resources

1000 El Camino Real, Atherton, CA 94027-4301

or via email to hr@menlo.edu

 

Menlo College is committed to a firm policy of equal employment opportunity.

All prospective Menlo College employees are required to satisfy a background check and have fully completed their COVID-19 vaccinations (including a booster) or have an approved exemption. A negative PCR test will be required prior to employment.