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Manager, Student Financial Services (Administrator II)

California State University, Dominguez Hills
California, United States
Salary Not specified
Posted Date
Jun 30, 2022

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs
Employment Level
Employment Type
Full Time
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Manager, Student Financial Services (Administrator II)

Job No: 516206
Work Type: Management (MPP)
Location: Dominguez Hills
Categories: MPP, At-Will, Full Time, Student Services

Position Information

This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

The California State University (CSU) is committed to safeguarding the health and well-being of our students, faculty, staff, administrators, and the communities we serve, as well as maintaining higher education access and attainment for our students, as such, we embrace a comprehensive strategy designed to reduce the likelihood of transmission of the COVID-19 virus. The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption if eligible. Any candidate advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at CSU Vaccination Policy. Questions about the COVID-19 Vaccination Policy may be sent to

Conditions of Employment

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Application Deadline & Salary Information

Review of applications will begin 08/1/2022, and the position will remain Open until Filled.

Salary is commensurate with experience.

Major Duties

Under the general direction of the Director of Accounting Services, the Manager, of Student Financial Services is responsible for planning, organizing, and supervising the work of the Student Financial Services staff. This area is comprised of three units: Cashiers, Student Account Services and Collections, and Student Financial Accounting. This work includes timely and accurate processing of cash receipts, deposits, student refunds, and collection of student outstanding balances. The incumbent is responsible for the preparation of financial reports, analyses, and audit work papers; interpretation of Federal, State, CSU, and University regulations and policies related to cashiering, collections, and student refund functions; and maintaining and updating all procedures related to these functions. The position also is expected to coordinate with other student service departments on campus in the development and review of University policies and procedures which affect or are affected by the cashiering and student accounting functions, and to recommend changes in procedures in connection with new or revised policies. The incumbent will work with the Information Technology group on system improvements and upgrades, system testing, conversions, and implementations for the Student Financials applications and related third-party products and coordinate user testing and training. This position ensures that the Student Financial Services area provides a high level of customer service to students and the campus community.


Required Education and Experience:

Working knowledge of the practices and activities of the Student Financial Services Office; thorough knowledge of Generally Accepted Accounting Principles (GAAP), federal financial aid regulations for the disbursement of funds, collection techniques,
  • cash management practices, personnel management techniques, business management, and accounting principles and procedures; and general knowledge of business law and public finance.

    Preferred Qualifications:

    Preferred Experience: CSU experience in administration of student financial accounting, collection and cashiering functions; supervisory accounting experience in higher education; experience with automated financial and student information systems involving relational databases; PeopleSoft applications preferred.

    Required Knowledge, Skills, And Abilities:

    Ability to interpret and apply applicable rules, regulations, policies, and procedures to the analysis of complex financial situations; analyze situations accurately and adopt effective courses of action; ability to present information and respond to questions; prepare clear, concise reports; lead and direct the work of others; ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; ability to collect, compile, analyze and evaluate data and make
  • verbal and written presentations based on these data, ability to establish and maintain cooperative working relations with others; and ability to make sound decisions and recommendation regarding activities of the Student Financial Services Office. Ability to effectively supervise and evaluate the work of staff; assign duties and responsibilities; oversee the work assignments to ensure work is done accurately and timely; and able to provide personnel development and priority management.

    Communicate both verbally and in writing with staff, students, and outside organizations. Problem-solving to thoroughly resolve student concerns within a reasonable amount of time. Time management and organizational skills.

    Certification: Valid driver license


    60% Under the general direction of the Director of Accounting Services, the Manager, Student Financial Services is responsible for the administration, direction and coordination of activities related to the Cashiers, Student Account Services and Collections, and Student Financial Accounting staff. This position supervises and monitors the work performed in order to ensure that cash receipts, deposits, and student refunds are processed timely and accurately; that monies owed to the University are collected as fully and quickly as possible, and that in general University monetary assets are maximized and safeguarded; and that student account inquiries are responded to timely and accurately. Responsibilities include but are not limited to, training, guidance, assistance, review, approval, and follow-up as appropriate to the work being performed.

    10% In accordance with collective bargaining contracts and University personnel policies and procedures, the Manager, of Student Financial Services is responsible for training, supervising, and evaluating staff. Conducts ongoing reviews of the quality of work and work assignments and coordinates activities and priorities to ensure a maximum and high level of quality service to students, the campus, and all outside agencies.

    10% Maintains and updates all procedures related to cashiering, collections, and student accounting functions; develops, reviews, and documents new procedures; performs research and resolves non-recurring problems related to student accounting; and prepares internal financial reports and analysis as needed using data from a variety of sources. Reviews Federal, State, CSU and University regulations and policies that affect the operations of Student Financial Service areas and monitors compliance therewith; recommends and ensures implementation of changes in procedures where necessary.

    10% Coordinates interoffice functions between Student Financial Services and other student service areas encouraging customer-oriented working relationships to ensure that a high level of quality service is provided to students; participates in University committees and professional groups as a representative of the office; provides strong interaction with other University departments to facilitate a shared understanding of policies and procedures regarding cashiering, collections, and student refund functions.

    5% Works with Information Technology and other groups on system improvements and upgrades, system testing, conversions and implementations for Student Financials applications (PeopleSoft and TouchNet)'and coordinates functional user testing and training. Responsible for assigning and maintaining user roles in TouchNet applications.

    5% Provides support and assistance to other members of Accounting Services and to other departments. Prepares financial reports, analyses and audit work papers. Performs other professional accounting responsibilities as assigned.

    Closing Statement

    California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.

    California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms, please visit:

    Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

    Clery Act crime statistics for CSUDH are available at , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.

    The California State University is Smoke and Tobacco Free. Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9

    Applications Close: Open until filled

    To apply, visit: jeid-e26f91415fca174fb49e0ded83b61913
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