Desktop Analyst
- Employer
- South University
- Location
- Virginia, United States
- Salary
- Salary Not Specified
- Date posted
- Jun 29, 2022
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Wednesday, June 29, 2022
What's next for you is the first priority
for us! With over 45 programs from associate to doctoral degrees,
South University is a private institution dedicated to providing
educational opportunities that spark the intellectual, social and
professional development of a diverse student
population.
Our 120-year story—past, present and
future—is a history formed by the many individuals who have
developed the education and spirit of community that have become
our pledge to the students, faculty, staff, alumni and supporters
of South University. Online and at our 8 locations and 2 learning
sites, we take pride in our welcoming environment; one-on-one
support and personalized attention that helps students define goals
and identify the means to pursue them. Our small classes feature
hands-on experiences that not only shape students' skills and
excellence in their chosen fields but also shape their characters
through encouraging community involvement, volunteerism and the
pursuit of life-long learning.
Visit www.southuniversity.edu today to learn more
about what makes us stand apart as a place to Belong, Believe
and Become, a place where you can make a difference in the
lives of students eager to learn and grow.
South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. Other details Job Family All Positions Pay Type Hourly Required Education Associate Degree
South University, the right direction for a brighter future.
Benefits:
*Medical
*Dental
*Vision
FSA/HSA
Tuition Assistant Program
Long/Short Term Disability
Life Insurance
Employee Assistance Program
401K Match
Generous Paid Time Off
12 Paid Holidays
* includes domestic partner coverage
JOB SUMMARY: This position encompasses general lifecycle management of administrative computing technology; this management includes, but is not limited to, researching new technology, securing quotes and appropriately assisting in procurement processes, tracking and accountability of equipment, general support and maintenance of equipment, and adhering to specific guidelines for decommissioning and disposal of Desktop Services managed Technology. KEY JOB ELEMENTS:- Responsible for providing day to day equipment management and support as well as provide astute and professional end user support.
- Adhere to and execute documented Desktop policies, processes and procedures.
- Answer user inquiries regarding computer software or hardware operation to resolve problems and document work in the ticketing system.
- Install and perform moderate to complex repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Prepare equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Assist with the training of users regarding the proper use of hardware or software.
- Support remote users including remote desktop management tools and implementation.
- Provide tactical and strategic input on desktop related projects.
- Occasional travel between regional locations will be required.
- Other duties as assigned.
- An Associate's or Bachelor's degree or technical institutes degree/certificate in Information Technology, Information Systems, Computer Science, or related technology field.
- Experience with emphasis in desktop operations and design preferred.
- Understanding of advanced desktop infrastructure, commonly used concepts, practices and procedures.
- Customer service orientation and strong verbal and written communication skills.
- Expert knowledge of Microsoft Office and Adobe Products, current Windows and Apple operating systems as well as prevalent mobile device operating systems.
- Knowledge of endpoint and security management systems (Altiris, SEP)
- Experience with desktop imaging and configuration of PC and Apple computers.
- Experience supporting printers and scanners.
- Familiarity with IP phone and Video Conferencing technology (Avaya, Siemens, Polycom).
- Strong organization, prioritization, self-motivation, and problem resolution skills.
- Works effectively as a member of a team, and the ability to interact successfully with academic as well as business and regulatory personnel.
- Manages self while still keeping manager informed of all progress.
- Ability to rely on experience and judgment to set and accomplish goals.
- Analyze problems and recommend solutions.
- Ability to clearly articulate situations and opportunities to IT Management, in both spoken and written form, that are believed to be beneficial to the overall Desktop process and procedural flows.
- Adept at learning new strategies, acquiring new skills, gaining knowledge and willingness to develop professional expertise.
- Ability to lift monitors, desktops towers, printers, and incoming boxes of computers and assorted technology.
South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. Other details Job Family All Positions Pay Type Hourly Required Education Associate Degree
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