Bilingual, Enrollment Services Specialist (Spanish)

General Summary

Lake-Sumter State College delivers student success through personal attention and flexible pathways leading to rewarding careers and higher wages. We are committed to:

• Caring about each individual student, our peers, and our community;
• Communicating to ensure clarity and transparency, and
• Collaboration, knowing that the best possible outcomes are ensured when there is a sharing of ideas.

We invite you to join us in our commitment to student success!
The Enrollment Services Specialist serves as the main admissions contact by responding to admissions inquiries in person, through email, and over the phone and processing admissions applications, contact changes, program changes, and Florida residency declarations. The Specialist provides support to students by acting as a recruiter, coach, and advisor.

The Enrollment Specialist will serve the student community on LSSC's South Lake Campus and must be able to speak, read, and write Spanish.

Principal Duties & Responsibilities

• Provide exceptional customer service to a diverse community of students. Provides office coverage for phones, email, chat, and walk-in students.
• Assist prospective, current, and former students, faculty, staff, and guests with admissions, records, and registration-related information. Help identify student questions and provide resolution.
• Accept and process all admissions, records, and registration-related forms based on LSSC policy and Florida State Statutes. Verify their completion and acceptability and enter the information into the Student Information System.

Qualifications

Education Required: Associates degree from an accredited institution.

Experience Required: Two years of experience in clerical work including duties which include customer service experience.

Must be fluent in Spanish

Knowledge, Skills & Abilities Required

• Must be fluent in Spanish, including reading, writing, and speaking.
• Word processing and general computer/clerical skills. Keyboarding speed of 45 wpm.
• Ability to use problem-solving skills to assess and deal with difficult situations.
• Excellent customer service.
• Physical ability to operate a computer keyboard with a minimum of difficulty.
• Sufficient visual acuity to read printed and typed words and/or numbers quickly and accurately.
• Ability to receive, understand and execute oral and written instructions correctly.
• Ability to work well with minimum supervision.
• Ability to communicate clearly and effectively, and to deal tactfully and courteously, in person and over the telephone with coworkers, superiors, visitors, and students.
• Ability to maintain a friendly, cheerful, and helpful manner throughout the day despite busy, sometimes hectic, work conditions.

Ability to sit or stand for long periods of time.