University of Delaware
Equal Employment Opportunity Statement
The University of Delaware is an Equal Opportunity Employer which
encourages applications from Minority Group Members, Women,
Individuals with Disabilities and Veterans. The University's Notice
of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html
Information Technology, Full Time
GRADE LEVEL: 30S
CONTEXT OF THE JOB:
The ITSSC IV is the lead technology role to represent the
Department of Intercollegiate Athletics and Recreation Services
(DIARS) for strategic efforts and computing operations. This
position has responsibility for the myriad technologies housed
throughout the 21 varsity sports and public-facing services offered
by DIARS. It will provide advice and strategy for technology
acquisitions within DIARS, offer IT systems expertise to assist
with real-time tech needs of scheduled events and coordinate DIARS
technology support from resources within the STAR/South Campus IT
This individual will report to the Director, STAR/South Campus IT
and participate with the Systems team there. Outside of DIARS, they
will assist the other units with primarily Athletics technologies
that see use in these other areas (ie. video boards or digital
signage used extensively within DIARS but incidentally within the
other units). This position will also be available to assist the
Systems team with technology acquisitions in other SCIT supported
units during to increase the business continuity of the team.
The ITSSC collaborates with central IT to maintain a strong
technical knowledge about the campus environment in order to ensure
consistent standards and long-range plans are consistent with
University efforts. Similarly, the ITSSC will work as part of the
Technology Solutions team to ensure consistent practices are
employed throughout DIARS and will work to resolve conflicts of
efforts to optimize resources and technologies.
- Acts as the principal technology liaison to DIARS and a
champion for identifying and supporting information technology
needs. Partner with DIARS ADs, Managers, and functional leaders to
ensure that essential business requirements are understood,
captured, and communicated to applicable UDIT groups. Ensure that
DIARS' strategy and key performance indicators are identified and
understood and communicated to applicable UDIT groups. Help DIARS
business partners articulate their technology needs and
requirements to advance their unit's business performance.
- Acts as primary communication channel between DIARS and UDIT to
share feedback between both groups regarding objectives and
expectations of DIARS and UDIT. Develop deep knowledge of DIARS
business missions and processes and build both horizontal and
vertical relationships with business and UDIT groups that deliver
business impact. Advocate for and advance DIARS knowledge of UDIT
processes, frameworks, roles, and capabilities.
- With limited supervision the position manages the day-to-day
desktop computing operations of the DIARS. Directs, plans, and
implements the activities of the embedded support group. The
manager provides tier-two support and is responsible for ensuring
desktop support for Windows and Macintosh systems by diagnosing,
troubleshooting, and resolving problems with personal computer
hardware, operating systems, application software, software
utilities, data communications/connectivity devices, handheld
devices, and other related peripherals. Monitors that service,
security, and quality assurance standards are met. Deals with
support issues and problems.
- Manages the support staff who provide deskside support to
coaches and staff for DIARS. Sets priorities, assigns projects and
provides guidance to IT support staff in all areas of their work
but particularly when solving complex technical problems. Evaluates
employee performance, helps set goals, and provides feedback.
Assesses needs for professional growth and recommends development
opportunities. Empowers and leads team to achieve objectives.
Communicates management decisions to staff, and staff concerns to
management. Responsible for recruiting, selection, and training of
new staff and student workers.
- Ensures computing and information systems conform to STAR/South
Campus IT and UD policies and procedures with respect to security
and responsible use. Coordinate with STAR/South Campus IT to ensure
that core hardware and software solutions fit department
- Coordinates production support and maintains the daily
production schedule of core business systems. Diagnoses,
troubleshoots, and resolves sport technology issues with vendors,
clients, and staff in other IT units, when necessary, to find
solutions. Provides on-call support for critical systems related to
- Consults with clients to determine needs, define work problems,
clarifies issues, and develops specifications and client-oriented
solutions which interface with existing or new applications.
Provides second tier client support for colleagues in STAR/South
Campus IT and for the IT Support Center. Facilitates meetings with
clients. Trains clients and provides client support.
- Work with DIARS business office to create a functioning IT
budget that meets the needs of the department. Manage the IT
budget, evaluate and approve IT purchases, and produce spending
reports for the IT organization.
- Assists with the technology acquisition process
- Acts as backup for other IT Systems Support Consultants in
STAR/South Campus IT regarding systems and services they primarily
- Maintain minor stand-alone servers (e.g. licensing servers) as
needed. Ensures server software is up-to-date, secure, and conforms
to UD standards. Trains staff in the use of server services.
- Perform miscellaneous job-related duties as assigned.
Notice of Non-Discrimination, Equal Opportunity and Affirmative
- Bachelor's degree with four years related experience or
equivalent combination of education and/or experience. Experience
in a collegiate or professional athletics computing service
environment is desirable.
- An in-depth knowledge of Windows and Macintosh operating
systems, GPOs, system management tools (ie. SCCM or Kace), and core
applications (ie. Office 365, GSuite, Teams)
- Knowledge and experience with networking, server hardware and
software, VPN, Active Directory, cloud services, computer security
best practices, and knowledge of current technological
- Strong ability to interact with both technical and
non-technical end users. Can interpret requests from non-technical
users, guide them in what is technically feasible, and create
outcomes which both fulfill the need but is also feasible given
financial and labor limitations.
- Strong analytical and problem-solving skills.
- Ability to accommodate various needs and work effectively with
a diverse user base.
- Requires excellent communication skills (oral, written,
listening, presentation) planning, and organization skills.
- Ability to work successfully in a team-oriented
- Must be able to manage multiple projects and be detail
- Aptitude for learning quickly and functioning in a dynamic
- Demonstrates an understanding and consideration of the
differing needs and concerns of individuals with varying
identities, cultures, and backgrounds.
- This position involves the frequent replacement and/or
relocation of personal computer equipment. The position requires
the ability to lift and move, without assistance, computing
equipment weighing up to 50 pounds on a regular basis.
- Requires availability outside of normal working hours for
occasional athletics competition technology support.
The University of Delaware does not discriminate against any person
on the basis of race, color, national origin, sex, gender identity
or expression, sexual orientation, genetic information, marital
status, disability, religion, age, veteran status or any other
characteristic protected by applicable law in its employment,
educational programs and activities, admissions policies, and
scholarship and loan programs as required by Title IX of the
Educational Amendments of 1972, the Americans with Disabilities Act
of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII
of the Civil Rights Act of 1964, and other applicable statutes and
University policies. The University of Delaware also prohibits
unlawful harassment including sexual harassment and sexual