Course Materials Manager - M Store

Posting Details





Job Summary/Basic Function



At Maryville University, we power dreams, not just degrees. Our vision is to be the innovative leader in higher education promoting a revolution in student learning that expands access and opportunities for all.

The Course Materials Manager (CMM) oversees all aspects of the course materials lifecycle: faculty adoptions, ordering, sales, returns, and billing. The CMM shall supervise the Course Materials Adoptions Assistant.

• Uses data analytics to assess and report program, system, and process effectiveness.
• Partners with Maryville’s digital distribution provider and other stakeholders to ensure timely delivery of course materials to students.
• Maintains a digital filing system of all invoices and purchases.
• Coordinates the end of term, student account billing for all non-returned course materials.
• Coordinate on campus support services for the beginning of each term to troubleshoot providing on campus service for digital content.
• Responsible for efficient and accurate management of data and workflows to ensure a frictionless experience for end users.
• Make recommendations for enhancements to communications, tools, capabilities and product lines to improve customer experience.
• Train and support relevant internal and external stakeholders on using new and existing products, tools, and resources
• Work cross-functionally with internal and external teams to facilitate enhancements and provide actionable feedback regarding communications, tools, capabilities, processes, and product lines
• Prepare and support Business Reviews on a semester basis for the internal stakeholders
• Responsible for making recommendations regarding policies and processes associated with the job’s purpose and essential responsibilities.
• Exercises decision-making and judgment related to functional areas
• Supervises the Course Materials Assistant Manager

Minimum Qualifications

• Strong knowledge of Microsoft Excel, Word, PowerPoint and MS Outlook.
• Demonstrated leadership skills and experience building relationships.
• Excellent understanding of automation technologies and administrative information systems, including; Colleague, Sales Force and Canvas.
• Extensive knowledge of publisher digital products and emerging academic resources
• Excellent interpersonal, communication and superior customer service skills.
• Familiarity with University information systems, general knowledge of accounting and purchasing procedures.
• Ability to navigate publisher courseware, digital content and simulations integrated through the LMS
• Bachelor’s degree; 3-5 years supervisory experience

Preferred Qualifications





Physical Demands



Open Until Filled



Yes



Special Instructions to Applicants



An offer of employment is contingent upon successful completion of a background screening.

Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.

Maryville University is committed to a policy of equal opportunity and prohibits discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.



Advertised: June 28, 2022
Applications close: