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Course Materials Manager - M Store

Maryville University
Missouri, United States
Salary Not Specified
Posted Date
Jun 28, 2022

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Position Type
Faculty Positions, Business & Management, Business Administration, Communications, Digital Media, Professional Fields, Library & Information Sciences, Administrative, Business & Administrative Affairs, Technology Administration/Other
Employment Type
Full Time
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Posting Details

Job Summary/Basic Function

At Maryville University, we power dreams, not just degrees. Our vision is to be the innovative leader in higher education promoting a revolution in student learning that expands access and opportunities for all.

The Course Materials Manager (CMM) oversees all aspects of the course materials lifecycle: faculty adoptions, ordering, sales, returns, and billing. The CMM shall supervise the Course Materials Adoptions Assistant.
  • Uses data analytics to assess and report program, system, and process effectiveness.
  • Partners with Maryville’s digital distribution provider and other stakeholders to ensure timely delivery of course materials to students.
  • Maintains a digital filing system of all invoices and purchases.
  • Coordinates the end of term, student account billing for all non-returned course materials.
  • Coordinate on campus support services for the beginning of each term to troubleshoot providing on campus service for digital content.
  • Responsible for efficient and accurate management of data and workflows to ensure a frictionless experience for end users.
  • Make recommendations for enhancements to communications, tools, capabilities and product lines to improve customer experience.
  • Train and support relevant internal and external stakeholders on using new and existing products, tools, and resources
  • Work cross-functionally with internal and external teams to facilitate enhancements and provide actionable feedback regarding communications, tools, capabilities, processes, and product lines
  • Prepare and support Business Reviews on a semester basis for the internal stakeholders
  • Responsible for making recommendations regarding policies and processes associated with the job’s purpose and essential responsibilities.
  • Exercises decision-making and judgment related to functional areas
  • Supervises the Course Materials Assistant Manager

Minimum Qualifications

  • Strong knowledge of Microsoft Excel, Word, PowerPoint and MS Outlook.
  • Demonstrated leadership skills and experience building relationships.
  • Excellent understanding of automation technologies and administrative information systems, including; Colleague, Sales Force and Canvas.
  • Extensive knowledge of publisher digital products and emerging academic resources
  • Excellent interpersonal, communication and superior customer service skills.
  • Familiarity with University information systems, general knowledge of accounting and purchasing procedures.
  • Ability to navigate publisher courseware, digital content and simulations integrated through the LMS
  • Bachelor’s degree; 3-5 years supervisory experience

Preferred Qualifications

Physical Demands

Open Until Filled


Special Instructions to Applicants

An offer of employment is contingent upon successful completion of a background screening.

Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.

Maryville University is committed to a policy of equal opportunity and prohibits discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.

Advertised: June 28, 2022
Applications close:

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