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Information Technology Service Associate - Part Time

Employer
City Colleges of Chicago
Location
Illinois, United States
Salary
Salary Not Specified
Posted date
Aug 20, 2021

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Position Type
Faculty Positions, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Part Time
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Information Technology Service Associate - Part Time

District Office - 180 N. Wabash

City Colleges of Chicago (CCC) , the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education.

PRIMARY OBJECTIVE

Reporting to a Director of Information Technology or assigned administrator, the basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success. Performs related duties as required.

ESSENTIAL DUTIES

  • Provides computer hardware and software technical support both in person and remote technical support to students, administrators, faculty and staff.
  • Answers the OIT service phone line and provide basic technical support and assigns unresolved requests for assistance to appropriate staff member or service team.
  • Maintains, installs and tests software applications on computer hardware throughout the college.
  • Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues
  • Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
  • Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
  • Facilitates use of equipment for various internal and external events.
  • Assembles and disassembles equipment on site before and after classes.
  • Provides limited training to audio-visual/multi-media equipment users.
  • Adheres to CCC Customer Service Excellence standards.
  • Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.


REPORTING RELATIONSHIPS

Reports to Director of Information Technology (or assigned administrator)

Direct Supervision None

QUALIFICATIONS

  • Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably in a college or comparable academic setting.
  • Minimum of two years of related work experience.
  • Requires working knowledge of computer software (Peoplesoft and Salesforce), utilities, and operating systems including MacOs, Microsoft Window Products, and Chrome OS.
  • Strong organization and communication skills are essential.
  • Being fluent in English and Spanish is preferred but not required.
  • Sound verbal and written communication skills.
  • Great team player and self-starter.


Chicago residency is required for all full-time employees within six (6) months of hire.
We are an equal opportunity and affirmative action employer.
Thank you for your interest in City Colleges of Chicago!


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