This job has expired

Information Technology Service Associate - Part Time

City Colleges of Chicago
Illinois, United States
Salary Not Specified
Posted date
Aug 20, 2021

View more

Position Type
Faculty Positions, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Part Time
You need to sign in or create an account to save a job.

Information Technology Service Associate - Part Time

District Office - 180 N. Wabash

City Colleges of Chicago (CCC) , the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education.


Reporting to a Director of Information Technology or assigned administrator, the basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success. Performs related duties as required.


  • Provides computer hardware and software technical support both in person and remote technical support to students, administrators, faculty and staff.
  • Answers the OIT service phone line and provide basic technical support and assigns unresolved requests for assistance to appropriate staff member or service team.
  • Maintains, installs and tests software applications on computer hardware throughout the college.
  • Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues
  • Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
  • Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
  • Facilitates use of equipment for various internal and external events.
  • Assembles and disassembles equipment on site before and after classes.
  • Provides limited training to audio-visual/multi-media equipment users.
  • Adheres to CCC Customer Service Excellence standards.
  • Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.


Reports to Director of Information Technology (or assigned administrator)

Direct Supervision None


  • Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably in a college or comparable academic setting.
  • Minimum of two years of related work experience.
  • Requires working knowledge of computer software (Peoplesoft and Salesforce), utilities, and operating systems including MacOs, Microsoft Window Products, and Chrome OS.
  • Strong organization and communication skills are essential.
  • Being fluent in English and Spanish is preferred but not required.
  • Sound verbal and written communication skills.
  • Great team player and self-starter.

Chicago residency is required for all full-time employees within six (6) months of hire.
We are an equal opportunity and affirmative action employer.
Thank you for your interest in City Colleges of Chicago!

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert