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Academic Advisor I

Employer
Embry-Riddle Aeronautical University
Location
Florida, United States
Salary
Salary Not Specified
Posted Date
Jun 29, 2022

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar, Other Student Affairs
Employment Type
Full Time
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Job Description

About Embry-Riddle Aeronautical University

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University’s Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with the industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security and Intelligence; and Space.

For Academic Year 2020-21, there were over 10,700 undergraduate, graduate, and doctoral students that attended the University’s residential campuses and approximately 32,700 students in total enrolled with the University around the world.

The Opportunity

Embry-Riddle Aeronautical University - Worldwide is currently accepting applications for the Academic Advisor position. This role counsels students in regards to degree curriculums, academic regulations, procedures, policies, interpretation of the evaluation, program changes, transfer credit, advanced standing and graduation requirements. Academic Advisors are responsible for monitoring student progress from the time of admission throughout graduation and during specific academic terms to provide guidance and assistance to students if they are having any issues. Academic Advisors provide students with information about career opportunities available through the pursuit of the different degrees, minors, certificates and specializations. Develops personalized degree maps and suggested degree plans to counsel and assist students with course planning. Academic Advisors counsel students on capstone projects and/or portfolios. Serve as the liaison between the student and the Financial Aid Office, Veterans’ Affairs, the Bookstore, Student Accounting, the Registrar and numerous other departments. Academic Advisors are expected to promote institutional aid initiatives and scholarships available to eligible students. The position requires independent judgment and decision making and the utilization of resources in the assessment and resolution of student issues. Collects research and data on student trends pertaining to retention and academic success. Conducts detailed analyses of student academic records. Assists with coverage of student files when needed due to extended advisor personal leave. Advisors are expected to communicate with students proactively via telephone and email in order to promote student retention and maintain a high level of customer service.

Qualifications

Required Qualifications:
  • Bachelor's degree
  • (1-3) years of work related experience
Required Knowledge, Skills, Abilities:
  • Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.
  • Excellent verbal and written communication skills with the ability to communicate with all levels of staff, students and faculty.
  • Provide excellent customer service to students, co-workers, staff, faculty and other constituents.
  • Maintain cooperative working relationships with supervisor/manager and other staff members at all times.
  • Good organizational skills.
  • Ability to recognize and deal with priorities; recognize and perform duties not directly assigned; assist others as needed.
  • Ability to learn new things and keep up with the pace of changing technology.
  • Ability to investigate, problem solve and take corrective action.
  • Maintain a positive and professional image.
  • Tactfully handle difficult situations and maintain composure under pressure.
  • Seek guidance and direction as necessary for performance of duties.
  • Ability to use good judgment and make informed decisions.
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