Admission Technical Analyst: Graduate Studies & Special Populations

Employer
Fort Lewis College
Location
Colorado, United States
Salary
Salary Not Specified
Posted Date
Jun 29, 2022

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Computer Services & Information Technology, Technology Administration/Other, Student Affairs, Admissions, Enrollment, Retention & Registrar, Other Student Affairs
Employment Type
Full Time
Position Summary

The Admission Technical Analyst for Graduate Studies and Special Populations is a newly designed role that will oversee the implementation and ongoing management of the Slate CRM system supporting the admission process for graduate students, teacher licensure, dual enrollment, non-degree students and other special populations at Fort Lewis College. The salary range for this position is $50,500 to $56,000, plus a comprehensive benefits package.

Minimum Qualifications
  • Bachelor’s degree and one or more year of related work experience. Four years of closely related work experience may substitute for bachelor’s degree.
  • Experience working in a team-oriented, collaborative environment.
  • Demonstrated experience with a variety of technology or database platforms.
  • Demonstrated experience working with diverse audiences and people from underrepresented groups.
  • Practical knowledge in the use of reporting software, spreadsheets, graphs, and flowcharts.
  • Considerable working knowledge of the applications in the Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint and Outlook).
  • Technically-minded and comfortable learning and navigating new technologies (including possible experience in analyzing business and technical requirements, project management skills, and writing technical documentation in a user-friendly format).
  • Ability to interact effectively with a wide variety of people, including forming strong working relationships with both internal and external constituencies.
  • Ability to handle multiple tasks concurrently and work independently.
  • Ability to resolve problems and develop relevant alternatives and recommendations; strong problem-solving skills.
  • Excellent verbal and written communication skills as well as outstanding organizational skills.
  • Positive attitude and outstanding degree of professionalism.
Preferred Qualifications
  • Experience working with Technolution’s Slate or other CRM system.
  • Experience working in admission or other higher education experience.
  • Demonstrated experience using workflow rules, reports/dashboards, and formulas.
  • Working technical knowledge of SQL programming languages to accommodate reporting
Major Responsibilities

Application Workflow & Design
  • In collaboration with the Admission Office and campus-wide stakeholders, develop, build and maintain application(s) for admission to the College for graduate students, non-degree students, third-party programs, teacher licensure, dual enrollment students and other special populations.
  • Configure the applications, communications, and workflows within the system to meet college and departmental requirements. Oversee system integration planning and implementation.
  • Includes understanding downstream processes and defining required documentation to ensure a smooth student experience in enrolling at FLC.
  • Designing and monitoring workflows for the timely and accurate notification of admission decisions, residency determinations and eligibility for our Native American Tuition Waiver.
  • Staying current on College, State and Federal admission policies and practices and updating systems and notifying stakeholders as necessary.
Application Processing
  • Process incoming documents related to the application for admission, residency determination and Native American Tuition Waiver eligibility for special populations, navigate exceptions when appropriate and ensure data integrity.
  • Monitor admission workflows for the timely and accurate processing of applications and notification of decisions.
  • Monitoring faculty and department review committees, provide training, support and assistance as necessary.
  • Assist in building Admission guidelines and processes for efficient and timely decisions.
Coordinating Communication
  • Responsible for implementing specialized communication plans within the CRM (Slate) in order to communicate effectively with each special population.
  • Works with program staff in collaboration with Admission and Marketing & Communications in the annual and on-going development and execution of communication plans for prospective students in special populations.
  • Build, test, and send emails and text messages through the CRM to prospective students. Communications will include one-off drop messages as well as building sophisticated multichannel drip messaging.
  • Works in close collaboration with stakeholders within the graduate programs as well as the Office of Admission and Marketing-Communication to create, improve and refine the communication plan.
Systems Support
  • Design and execute solutions for common challenges within the CRM in collaboration with the Admission Systems Manager (Slate lead).
  • Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood.
  • Deliver training as needed to various on-campus groups or individuals based on demand.
  • Build reports and dashboards as requested by Admission, Graduate programs, the Budget Office and other internal and external business areas as needed.
  • Execute weekly operational duties in the CRM, including data uploads, de-duplication and other data quality tasks.
  • Provide technical CRM support for departmental staff and serve as the primary subject matter expert for the CRM application.
Work Conditions

The Admission Office is a fast-paced and dynamic office. As the face of Fort Lewis College, we have a high standard for exceptional customer service and professionalism and a positive culture of collaboration. To be successful in the Admission Office you must:
  • Be flexible, capable of handling a demanding work schedule and be able to work independently and within a team management structure.
  • Be able to work productively with moderate noise & distraction (i.e. business office with computers, phone, and printers, light traffic).
  • Have a sense of humor.
  • Be adaptable to changing policies, procedures and practices.
Compensation

The salary range for this position is $50,500 to $56,000, plus a comprehensive benefits package.

Application Process
A complete application packet includes:
  • Cover letter addressing interest and qualifications for position
    • Include details regarding how your personal and professional experiences allow you to encourage a learning environment grounded in equity and inclusion. “How do you envision contributing to Fort Lewis College’s commitment to equity and inclusion?”
  • Resume
  • Names and contact information for three current, professional references
Submit materials as one PDF file via email to:

ATA-Search@fortlewis.edu

The position will remain open until filled.

The successful candidate will be required to submit original, official college transcripts, and pass a background check.

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