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Enrollment Services Generalist

College of Lake County
Illinois, United States
Salary Not specified
Posted Date
Jun 28, 2022

View more

Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Level
Employment Type
Full Time
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Enrollment Services Generalist

Internal Position Title: Enrollment Services Generalist

Posting Number: S01819

Department:: Welcome and One Stop Center

Position Type: Staff

Job Family: Classified

Under general direction of the Manager, Welcome and One Stop Center; the Enrollment Services Generalist provides up to date, accurate information and assistance to students, staff, and community. The incumbent delivers comprehensive general information regarding all aspects of college procedures, programs and services that pertain to the enrollment process. The Enrollment Generalist supports the registration of students in courses according to established guidelines which may require some judgment in the application of policies and procedures. Provide excellent customer service.

CLC offers a competitive salary, excellent benefits that currently includes BlueCross/BlueShield of Illinois health, Delta dental and Superior vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a four-day work week in the summer (Fridays off!), generous vacation, sick and personal time off and 14 paid holidays each year.

The College of Lake County (CLC) is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences.

The college is widely recognized for student success, business and community partnerships and for the achievements of our faculty, staff and alumni. Long-known as an employer of choice in Lake County, CLC was ranked #15 on the Forbes list of Top 100 Employers in the State of Illinois for 2019.

Required Qualifications:
1. Associates degree required or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

2.Two years of general office experience is required.

1) A high level of interpersonal and communication skills are required.
2) Incumbent must be able to give and receive advice and opinions and interact with individuals in situations requiring sensitivity and tact.
3) Commitment to providing excellent customer service.
4) Problem solving skills.
5) Must be able to use a computer to enter, retrieve and manipulate data is required.
6) Ability to sit and interact with public (internal/external) continuously. Ability to walk, stand, bend, squat, climb, kneel, twist, lift (0-50 lbs.).

Desired Qualifications:
  1. Prior experience working in an educational setting.
  2. Bilingual in Spanish and English

Posting Date: 06/25/2022

Closing Date:

Expected Start Date: 08/01/2022

Special Instructions Summary:

Pay Rate: $16.88/HR

Full-Time/Part-Time: Full Time

Location Grayslake

Total Hours Per Week: 40.00

Work Schedule:
Monday through Friday, 7:30 a.m. - 4:00 p.m.

Software Testing Required: Excel, MS Word

Interview Process Requirements: None

EEO Statement:
The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities. EOE/AA/M/F/D/V

Summary of Essential Functions:
Customer Service - 75%
  • Provide accurate information to students and the community by telephone or in person by interpreting Federal, State and College policies and procedures appropriately as well as follow the guidelines of the Family Educational Rights and Privacy Act (FERPA). If necessary, route inquiries to appropriate person.
  • Understand Admissions, Financial Aid, Registration, Records, Cashier, Testing and Academic Advising processes, as well as a basic understanding of other departments and areas around campus in order to serve as a campus resource for students and potential students.
  • Train students how to use online enrollment services functions to support admission, registration, and payment activities. Educate students on how to access College information available on the internet.
  • Verify “in-district” residency documentation. Review documents submitted in-person for accuracy and completeness. Record documents as received in the appropriate computer software. Assist in the registration of students as well as add/drop courses as appropriate and according to College policies.
  • Display initiative and be proactive in helping students through the enrollment process.
  • Provide general office telephone support and services.
  • Provide general office CHAT and email support and Services.
  • Demonstrates solid commitment to our Q-DIALS Program and participates with CLC goals and initiatives. Demonstrates the Service Excellence communication method towards customers and ensuring student success is at the forefront of all we do, while building the College’s reputation as a premier educational institution.
  • Follow all institution and regulatory policies, procedures and standards. Utilize self-appraisal to determine progress in meeting performance management system objectives and career goals.

Data entry/reporting - 15%
  • Generate various reports regarding students and prospective students.
  • Assist in maintaining student records including filing and scanning.
  • Input various data collected on the student profile with accordance to policy and procedure.

Department/Division Support - 10%
  • Work may include rotation of duties for the Welcome and One Stop Center and support for back of house office operations.
  • Coordinate services which connect students to meet with advisors or specialists from Academic Advising, Counseling, the Career Center and other college departments as necessary.

Other - 5%
  • Assist the Manager with the training and supervision of student employees.
  • Assist with continuing assessment and evaluation of Welcome and One Stop Center processes. Provide suggestions to enhance the delivery of enrollment services information provided in person, over the telephone, and via the internet.
  • May be required to lead training for areas of specialization to other Welcome and One Stop Center staff as well as personnel from other Student Development Departments.
  • Report PeopleSoft problems to the computer technical support group. Follow-up and verify corrections or changes.
  • All Welcome and One Stop Center staff members are expected to present a professional, businesslike image to visitors, customers and the public. The College will provide all Welcome Center staff members with uniform options and expect that staff wear one of these options on all occasions, unless otherwise approved.
  • Perform other job related duties.

To apply, visit jeid-9a36293a5368314481989cbd02690bea
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