House Supervisor, Office of the Arts

Emerson College
Massachusetts, United States
Salary Not specified
Posted Date
Jun 28, 2022

View more

Position Type
Administrative, Business & Administrative Affairs, Conference & Special Event Administration
Employment Level
Employment Type
Part Time

House Supervisor, Office of the Arts
Join our community and experience Emerson College!

Job Description Summary
Seeking a qualified individual to serve as a part-time House Supervisor during events. Reporting to the Guest Experience Manager, this position works on a rotating schedule with other part-time House Supervisors and requires frequent nights and weekends. Call time is two hours prior to scheduled events until “all clear” and hours vary based on the event schedule.

Your Responsibilities:

  • Coordinate usher staff to execute emergency evacuations.
  • Assist full-time staff to support client wishes and objectives before, during and after events.
  • Train, motivate, supervise, and discipline all front of house staff including Head Ushers, Lobby Ushers, and House Ushers.
  • Lead usher staff to see to the safety and comfort of all guests: guests are safe at all times; guests get complete, accurate, knowledgeable, and responsive assistance from usher staff; guests feel honored and well served.
  • Assist concessionaires to create a profitable and appropriate retail environment.
  • Represent management at merchandise count-in, count-out, and cash settlement.
  • Assist guests with specific needs
  • Monitor the patrons and staff to ensure safety and security.
  • Work as House Usher, Lobby Usher, Head Usher as scheduled.

Your Skills and Experience

  • Five years of customer service experience.

  • Three years previous experience in House Management.

  • Strong leadership, communication and problem solving skills are required.

  • Must be able to handle challenging situations with the public with confidence, skill and professionalism.

  • Must be a team player who is able to work well in a fast paced environment.

    Work Environment

  • Theatre

  • Requires the ability to stand and/or sit for long periods of time

  • Required to move/lift objects that are - Up to 20lbs

    Grade of Position: T01N40

    Scheduled Weekly Hours:

    Salary: $0.00

    In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

    Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

    Please refer to our benefits website for a full list of benefits and eligibility requirements.

    To apply, please visit:

    About Us
    Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

    Diversity Statement
    Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email:

    Annual Clery Report
    In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

    Grade Ranges
    Information on Emerson College staff grade range jeid-e885d087dd100f45ab66031a867e3f21

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