House Supervisor, Office of the Arts Join our community and experience Emerson College!
Job Description Summary
Seeking a qualified individual to serve as a part-time House
Supervisor during events. Reporting to the Guest Experience
Manager, this position works on a rotating schedule with other
part-time House Supervisors and requires frequent nights and
weekends. Call time is two hours prior to scheduled events until
“all clear” and hours vary based on the event schedule.
Coordinate usher staff to execute emergency evacuations.
Assist full-time staff to support client wishes and objectives
before, during and after events.
Train, motivate, supervise, and discipline all front of house
staff including Head Ushers, Lobby Ushers, and House Ushers.
Lead usher staff to see to the safety and comfort of all
guests: guests are safe at all times; guests get complete,
accurate, knowledgeable, and responsive assistance from usher
staff; guests feel honored and well served.
Assist concessionaires to create a profitable and appropriate
Represent management at merchandise count-in, count-out, and
Assist guests with specific needs
Monitor the patrons and staff to ensure safety and
Work as House Usher, Lobby Usher, Head Usher as scheduled.
Your Skills and Experience
Five years of customer service experience.
Three years previous experience in House Management.
Strong leadership, communication and problem solving skills are
Must be able to handle challenging situations with the public
with confidence, skill and professionalism.
Must be a team player who is able to work well in a fast paced
Requires the ability to stand and/or sit for long periods of
Required to move/lift objects that are - Up to 20lbs
Grade of Position: T01N40
Scheduled Weekly Hours:
In addition to a competitive salary, Emerson College is committed
to the health and well-being of our employees and family members.
We offer a generous benefits package to regular staff scheduled to
work 20+ hours per week.
Benefits include outstanding health plans with limited
out-of-pocket expenses, dental plans, generous time-off programs,
and a 403(b) retirement benefit with a 9% employer contribution
once eligible. Additional benefits such as life and disability
coverage as well as commuter offerings are available.
Please refer to our
benefits website for a full list of benefits and
Emerson College is the nation’s only four-year institution
dedicated exclusively to majors in communication and the arts in a
liberal arts context. Its main campus is located in the center of
the dynamic multicultural city of Boston, in close proximity to
major publishing houses, arts institutions, and research centers.
The college also has campuses in Los Angeles and the Netherlands.
Emerson College enrolls over 4,300 graduate and undergraduate
students from more than 70 countries and all 50 states.
Emerson College believes diversity enriches the educational
experience by providing students with the opportunity to learn from
individuals who may have different backgrounds, experiences, and
perspectives. Engagement with diversity in the curriculum, in our
co-curricular offerings, and all other aspects of the College
enhances the personal and intellectual growth of all members of our
campus community. Emerson is committed to strengthening
communities, including our workplace, by fostering the development
of the intercultural competencies necessary for meaningful
citizenship in an increasingly complex, pluralistic society.
Emerson College does not discriminate on the basis of sex/gender in
its educational programs or activities. Emerson has designated the
Associate Vice President, Title IX, and Clery Coordinator to
respond to inquiries regarding the College Sexual Misconduct
Policy. The Title IX Coordinator may be reached at 8 Park Plaza,
Transportation Bldg, Room 230 Boston, MA 02116; Telephone:
617-824-8999; email: email@example.com
Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson
College commits to providing all current and prospective students
and employees with access to the annual campus security reports for
each of our campuses. This report may be accessed from the Emerson College Police
Information on Emerson College staff grade range