The Office of Financial Aid is part of the Enrollment Management
unit, where we support recruitment and student success efforts of
the campus through the administration of financial aid programs.
This full-time professional exempt position reports to the
Assistant Director of Scholarship Services and is part of a
scholarship team that provides organizational, operational, and
administrative support for campus scholarship administrators
through the Scholarship Services team in the Office of Financial
Aid. Primary job duties include ensuring campus-wide compliance
with the university’s scholarship administration policy and
internal scholarship awarding procedures, training campus liaisons,
creating and maintaining communications, and supporting the office
as needed. This position maintains a thorough and current solid
understanding of all Title IV federal, State of Colorado, and
institutional rules, regulations and procedures to ensure the
accurate release of information and program compliance.
The University of Colorado Boulder is committed to building a
culturally diverse community of faculty, staff, and students
dedicated to contributing to an inclusive campus environment. We
are an Equal Opportunity employer, including veterans and
individuals with disabilities.
Who We Are
The CU Boulder Office of Financial Aid is committed to helping
students pay for college by building innovative programs to support
access and graduation, empowering students to make healthy
financial decisions, investing in the development of our staff, and
engaging lawmakers and partners to improve aid policy! We
coordinate over $425M in grants, scholarships, work-study and loans
for over 20,000 students each year. Our staff consists of 38
full-time professional employees and 50-60 student employees.
What Your Key Responsibilities Will Be
Policy and Compliance:
- Educate and advise departmental scholarship liaisons on
campus-wide scholarship policy requirements and compliance
including but not limited to institutional regulations, advancement
policies, and state and federal laws.
- Develop and maintain an active liaison relationship with
departmental scholarship liaisons, providing coordination, support,
guidance, assistance, and information as needed for awarding
- Develop, implement, and adequately document processes and
procedures to improve and enhance scholarship administration.
- Serve as an expert-level resource to interpret and explain
scholarship administration and financial aid program-specific
policies and processes to departmental scholarship liaisons.
- Develop and maintain an active liaison relationship with the
Office of Advancement’s Assistant Director of Gift Implementation
to ensure alignment of policies and procedures with regard to
- Conduct departmental audits of the scholarship policy including
creating an annual schedule, developing and maintaining the
requisite tracking systems, examining records, reports, operating
practices, and documentation, and documenting procedures and
- Suggest and implement additional processes to benefit the
department through research, dialogue, and soliciting feedback from
scholarship administrators, students, and staff.
Scholarship Award Management System Support:
- Develop and maintain institutional scholarship administrator
- Develop and maintain online and in-person trainings for campus
scholarship liaisons regarding scholarship policy and scholarship
award management system.
- Deliver trainings for campus scholarship liaisons regarding
scholarship policy and scholarship award management system.
- Identify training needs for university scholarship
administrators at all levels of the organization.
- Periodically evaluate training effectiveness and adjust
training programs when vital to ensure overall training objectives
are being met.
- Assist with scholarship administration processes and resolve
outstanding issues in the scholarship award management system as
- Assist with the development and implementation of processes and
procedures to improve and enhance scholarship awarding as part of
the campus-wide scholarship administration policy.
- Maintain onboarding procedures for award management
- Educate and advise departmental scholarship liaisons on system
use and standard methodologies.
- Create and maintain scholarship award management system
- Remain knowledgeable about system updates, enhancements, and
- Provide analysis of student’s financial need to internal
awarding departments upon request, following FERPA guidelines.
What You Should Know
- Collaborate with immediate supervisor to decide upon areas for
- Identify and request appropriate training opportunities offered
by the office, the University, and through various professional
associations or organizations.
- Participate in external and internal trainings, conferences,
webinars etc. related to administering all types of financial
- Attend staff meetings, retreats and other meetings as assigned.
May include representing the Office of Financial Aid in enrollment
management and campus-level initiatives.
What We Can Offer
- All University of Colorado Boulder employees are required to
align with the campus
COVID-19 vaccine requirement. New employees must provide proof
of vaccination or receive a medical or religious exemption within
30 days of employment.
- A hybrid work arrangement is available with the potential of a
fully remote arrangement (to be determined).
- Final candidate must successfully pass a criminal and financial
background check and cannot be in default on a student loan either
upon hire or while employed in this position.
- The salary range for this position is $52,000-$60,000 and is
commensurate with experience.
The University of Colorado offers excellent benefits
, including medical, dental,
retirement, paid time off, tuition benefit and ECO Pass. The
University of Colorado Boulder is one of the largest employers in
Boulder County and offers an inspiring higher education
environment. Learn more about the University of Colorado Boulder
Be courageous. Be unique. Be Boulder.
What We Require
What You Will Need
- Bachelor’s degree from an accredited college or university is
required. Equivalent combination of education and experience may
- At least two years of professional experience working in a
scholarship administration organization, financial aid office or
other student service office in a higher education setting.
- Experience building and maintaining internal and/or external
cross-functional working relationships.
- Experience providing customer service.
What We Would Like You To Have
- Strong computer skills including software (Word, Excel,
PowerPoint and other presentation software), email communication
tools, and web-based applications.
- Advanced customer service skills, including the ability to
actively listen, address needs, defuse misunderstandings and
maintain an open, flexible, and friendly demeanor.
- Ability to interpret and apply rules, regulations, policies,
- Ability to communicate key and critical information in a timely
- Ability to gain the confidence and trust of others through
honesty, authenticity, and acceptance of responsibility.
- Ability to exemplify excellence through diversity by creating a
welcoming and inclusive environment that enhances the success and
inclusion of all students, staff, and faculty.
- Ability to create new and better ways for the organization to
- Ability to build partnerships and work collaboratively with
others to meet shared objectives.
- Resourcefulness, experience launching new programs or
initiatives and finding appropriate, flexible and collaborative
solutions to problems.
- Experienced ability to communicate and work optimally with
individuals from a diverse group of backgrounds, cultures, ages and
- Excellent leadership, collaboration and interpersonal skills,
and the ability to communicate sophisticated information optimally
with a diverse group in a supportive, diplomatic and professional
- High-functioning, organizational and time management skills
sufficient to independently establish priorities and complete
challenging tasks within established due dates.
- Experience with scholarship awarding software such as Blackbaud
Award Management (formerly Academic Works).
- Experience in internal auditing of policies and
- Experience in developing and administering trainings.
- Knowledge of State of Colorado financial aid regulations.
- Knowledge of federal and state laws pertaining to protected
- Experience using PeopleSoft or other student information
To apply, please submit the following materials:
1. A current resume.
2. A cover letter that specifically tells us how your background
and experience align with the requirements, qualifications, and
responsibilities of the position.
We may request references at a later time.
Please apply by July 17, 2022, for consideration.
Note: Application materials will not be accepted via email. For
consideration, please apply through CU Boulder Jobs.
Posting Contact Information
Posting Contact Name:
Boulder Campus Human Resources
Posting Contact Email: