Research Computing Cloud Analyst

Job Summary

The Office of Information Technology (OIT) encourages applications for a Research Computing Cloud Analyst! This position serves as user support for the Research Computing (RC) cloud services. The RC group provides these services to campus researchers and in some cases to the University of Colorado and Rocky Mountain Advanced Computing Consortium (RMACC) community. Responsibilities of this position include providing trainings, connecting users with vendor training, other researchers and security experts, improving and maintaining user documentation, answering tickets at our help desk, and providing support to users through one-on-one consultations. Informed through consultations with users, this position will be expected to broker deeper consultations with available cloud provider contacts, lead and manage training workshops and seminars, as well as inform on new services needed by these users.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Vision:

• OIT will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a premier public university.

Mission:

• OIT enables campus priorities by providing high-value IT services and solutions.

Values:

• Trust, as a foundation for how we engage with one another and with campus partners, along with
• Avid curiosity in how to better support the campus and our stakeholder’s while
• Fostering empowerment and authentic engagement among ourselves and
• Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.

Strategy:

• OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
• Provide a fluid and adaptable academic and student experience
• Enable research competitiveness and
• Deliver core infrastructure and enterprise IT services for business effectiveness.

Based on our departmental goals and our commitment to diversity and inclusive excellence, OIT particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to contribute to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.
Research Computing, formed in 2010, with a growing regional and national presence, is an exciting and fast-paced innovator and campus leader as well as a provider of comprehensive CI, supporting the CU Boulder campus research computing and data needs.

What Your Key Responsibilities Will Be

User Support & Consulting:

• Collaborate with researchers at the University of Colorado on efficient and cloud-appropriate approaches to data workflows for advancing investigations in languages they use and understand.
• Use consultations to determine the best cloud solution for researcher needs, including providing direct consulting, connecting researchers with vendor experts, and identifying techniques to improve research workflows.
• Field user requests, inquiries and issues pertaining to usage of and access to the cloud services using the RC help desk ticketing system. Common topics will include onboarding, account initialization, access management, explaining available services and networking options, and educating researchers on the required security protocols.
• Resolve user requests and service incidents in a timely manner, supporting the team to arrive at root cause and documenting results and lessons learned.
• Follow required compliance policies procedures as needed to support the environment and maintain documentation.

Coordination / Collaboration

• Collaborate with team members including those in Research Computing, Cloud Engineering, Networking, Security and other services in OIT as needed to resolve user requests.
• Work with researchers and collaborators to optimize interoperability and long-term sustainability of data related workflows and datasets as generalized resources for researchers
• Coordinate seminars and trainings with vendors.
• Assist other cloud staff with activities in the group, including billing issues and other inquiries as needed.

Training & Documentation

• Prepare and implement training opportunities for researchers and students on topics not covered by cloud vendors.
• Participate in outreach activities such as office hours, town halls, and conducting presentations to educate research teams on available services.
• Create and maintain training and procedural documentation for using and supporting the environment and to meet required compliance requirements.
• Conduct regular reviews of processes and documentation to meet compliance requirements.

Professional Development

• Learn new concepts and technology and earn certifications as needed to support users and excel in job duties.

What You Should Know

• This position is in a hybrid work situation.
• Visa sponsorship is not available for this position.

• All University of Colorado Boulder employees are required to follow the campus COVID-19 vaccine requirement .
• New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.

What We Can Offer

• Salary range: $75,000 - $85,000.

Benefits
The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be collaborative. Be excited. Be Boulder.

What We Require

• Bachelor's Degree from an accredited institution in a scientific or engineering field, including computer science.
• A combination of education and relevant experience may be substituted for the degree on a year for year basis.
• One year of working in a role supporting researchers or providing training in an academic environment.
• Experience in assisting users with data issues.

What You Will Need

• Strong collaborative skills and ability to work with colleagues to solve sophisticated problems.
• Strong customer service and relationship skills.
• Strong oral and written communication skills and the ability to work respectfully with users and partners with a variety of computing skill levels.
• Ability to plan and coordinate outreach services for the user community.
• Ability to plan and conduct trainings on computational or data science related topics.
• Ability to learn new concepts and technology and support users in using it for their research.

What We Would Like You To Have

• Experience in research computing support.
• Experience in supporting systems with a high level of security controls.
• Knowledge of AWS or Azure and fundamental cloud concepts.
• Experience with Agile methodologies.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by July 10, 2022 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu