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APPLICATION ADMINISTRATOR

Employer
University of Missouri
Location
Missouri, United States
Salary
Salary Not Specified
Date posted
Jun 27, 2022


Hiring Department

Division of Information Technology

Job Description

This position will monitor, coordinate changes, test, tune and troubleshoot issues with Brainware, MOVEit, Tidal, DocuSign, ReconNET and Perceptive Content software. In addition, they will advise and train end users and automate processes. The position will also participate in system upgrades and maintenance, and ensure system best practices are followed.

The hiree is required to come to the Columbia campus quarterly at their own expense for meetings, training, troubleshooting, etc. The rest of the time the position will work remotely.

Duties include, but are not limited to:

Software configuration adds/changes/deletes

Monitor software, analyze problems, work with vendor to tune and troubleshoot applications

Work with customers to ensure proper integration of applications, provide advice and training to end-users

Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules, and new services with customers, ensuring business operations will operate correctly in current and future environments

Enable and document best practices for applications, automate processes, keep up to date with relevant technologies

Salary

$47,476 - $65,000 Commensurate with experience

Shift

Monday – Friday 8am – 5pm

Minimum Qualifications

•High school diploma or GED. One year in a full time position with the primary responsibility in IT Application Support, IT user support, or other IT work
• Depending on competency level, technical skills will range from familiarity to a solid expertise with the specific business applications/programs. Increased competency with certain business applications/programs may be acquired through cross training and vendor training
• Familiarity with supporting desktop software applications and the Windows operating system
• Understand the workflow and process requirements of business units related to the application
• Demonstrated ability to provide outstanding customer service, be a good listener and work well with a diverse group of customers
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
• Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods
• Ability to work through non-standard support issues
• Excellent verbal and written communication skills
• Ability to work through commonly assigned tasks with little supervision
• Demonstrated ability to work as part of a team
• Ability to prioritize and multitask in a fast-paced environment

Preferred Qualifications

• Associates or higher degree
• Experience in process automation, best practice approach, technology efficiency, and effectiveness
• Experience modifying/creating SQL queries and/or JavaScript
• Self-motivated, able to work independently, and takes initiative
• Outstanding attention to detail with superior time and project management skills
• Adept at reading, writing and interpreting technical documentation and procedure manuals
• Ability to present ideas and solutions in user-friendly language
• Experience with back end Windows server application support

Other Information

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:
42580

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