Custodial Manager

University of Delaware

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html


Job No: 498673
Work Type: Staff
Location: Newark
Categories: Facilities Management, Full Time


Pay Grade: 29E

Context of the Job:

Under general direction of the Assistant Director, the Custodial Manager oversees the supervision of assigned staff engaged in the daily cleaning of the academic, residential and conference facilities. The Custodial Manager is responsible for the safety of staff and ensures that staff members use products and material safely. The Custodial Manager is responsible for the consistent enforcement of University policies, departmental procedures and the Collective Bargaining Agreement. Enforces custodial standards for academic, residence and conference facilities through short-and long-range planning and coordination. Works with other managers within the Facilities organization to coordinate timely response and effective use of assigned personnel who respond to service requests.

Major Responsibilities:

• Supervise the daily activities of the custodial staff in the cleaning of academic, residential and conference facilities, which includes quality control; scheduling; employee time and attendance; hiring, training, and performance management.
• Administer and enforce the collective bargaining agreement's language, departmental, and University of Delaware policies, including participation in grievances, employment hearings, and labor management meetings.
• In a secure, cost effective manner, maintain an appropriate inventory of custodial supplies, conference supplies and equipment.
• Coordinate and monitor custodial-related functions such as contract services; special events/programs, concerts, etc.
• Ensure that customers receive quality service and timely response to requests and are well informed of all maintenance issues, custodial needs and operational concerns;
• Perform other related duties as assigned.

Qualifications:

• Bachelor's degree in management, business administration, or hotel management or related field preferred and three years work-related experience, or equivalent combination of education and experience.
• Supervisory experience.
• Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments.
• Ability to develop and maintain record-keeping systems and procedures, and basic computer skills to include but not limited to proficiency with word processing, spreadsheet and database.
• Must be assertive and tactful.
• Effective oral and written communication skills.
• Ability to work effectively with a wide range of constituencies in a diverse community. Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Knowledge of customer service standards and procedures.
• Knowledge of planning and scheduling techniques.
• Skill in organizing resources and establishing priorities.
• Ability to observe, assess, and record work, safety and infection control standards.
• Ability to perform quality control inspections. Knowledge of organizational structure, workflow, and operating procedures.
• Ability to foster a cooperative environment.
• Skill in examining processes, formulating policy, and developing and implementing new strategies and procedures.
• Ability to develop, plan, and implement short-and long-range goals.
• Knowledge of equal opportunity and affirmative action programs.
• Ability to make administrative/procedural decisions and judgments.
• Ability to use independent judgment and to manage and impart information to a range of clientele.

Special Requirements:

• Valid driver's license and regular access to private, reliable means of transportation in order to maneuver throughout the Newark campus and Wilmington locations.
• Certification by a nationally recognized custodial management organization such as Cleaning Management Institute or National Executive Housekeepers Association preferred.
• Ability to be "on-call," during evenings and weekends in order to respond to emergencies.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

Applications close: Jul 11 2022 Eastern Daylight Time

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