Transfer & Graduation Counselor (TGC) (SSP II) / Enrollment
Management - Registrar's Office
California State University, San Bernardino
Unit 4 - APC - Academic Professionals of
California, Probationary, Full Time, Student Services
California State University, San Bernardino is a preeminent center
of intellectual and cultural activity in Inland Southern
California. Opened in 1965 and set at the foothills of the
beautiful San Bernardino Mountains, the university serves more than
20,000 students each year and graduates about 4,000 students
annually. CSUSB reflects the dynamic diversity of the region and
has the most diverse student population of any university in the
Inland Empire. Seventy percent of those who graduate are the first
in their families to do so.
At CSUSB, you can:
- Build your future
- Work with the best
- Be your authentic self
- Focus on you
- Make a lasting impact
- Work for a purpose that is greater than your own
- Bring everything you are, become everything you want
The Office of the Registrar maintains CSUSB students' official
academic records and assists students with a variety of requests
related to student enrollment throughout their academic career at
CSUSB. The Office of the Registrar has three units within the
office, Records, Registration, and Evaluations.
Under the general supervision of the Associate Registrar, the
incumbent, as part of a team of Transfer and Graduation Counselors,
will provide/maintain the critical advising tools that are
essential to faculty and professional advisors in guiding students
to graduation. This is accomplished through transfer course
articulation; production of degree audits (PAWS); processing of
course substitutions/waivers; review of concurrent enrollment
requests and subsequent record updates; and the production of
Graduation Checks. These particular positions will also be
responsible for supporting pre-transfer students and counselors
from area community colleges. The incumbent will work with
community college students and staff to provide accurate
information about course articulation/transfer and remaining CSUSB
Responsibilities include, but are not limited to:
- Process PAWS (degree audits) for incoming undergraduate
- Review and articulate all transfer work.
- Review, determine course equivalencies/General Education and
major applicability - enter in the uAchieve institution
- Send course descriptions to academic chairs for course
equivalency and applicability - enter in uAchieve institution
- Analyze PAWS to ensure that courses are fulfilling the
appropriate categories and that students are receiving optimal
- Process Graduation Checks for UGRD and GRAD students.
- Review and summarize remaining requirements for degree
- Alert students of any possible issues and potential
- Meet with students regarding policies and procedures, PAWS
literacy, graduation check literacy, and any other questions that
students may have regarding their records, policies, and
- TGC Specialty: Community College Outreach
- Work with students, counselors, and Transfer Center Directors
at local community colleges to facilitate student transfer to
- Act as a resource and answer questions about course
articulation/transfer, ADTs, and CSUSB program requirements.
- Provide support to potential transfer students via phone,
email, and Zoom.
- Work with the CSUSB STEM Center staff and affiliated faculty to
provide assistance to pretransfer students in STEM majors (transfer
course articulation/applicability, remaining degree requirements,
- Process course substitutions
- Process course substitutions submitted by academic chairs and
ASUA via Exceptions from the Audit (EFA), email, and paper.
- Programmatically and manually enter in the uAchieve
- Process both before and after graduation checks are
- Process concurrent enrollment requests
- Requests from students who wish to take a course at an
institution with which we have articulation agreements in order to
meet graduation requirements
- TGCs must review a student's PAWS to ensure that the course
request is equivalent and applicable, i.e. benefits the
- Title 5 and graduation requirements must be considered to
prevent the application of more transfer coursework than permitted
- and that all minimum degree and residency requirements are
- Process transcript updates
- Update a student's record and PAWS with coursework that has
been approved by concurrent enrollment request.
- Under direct supervision, review and subsequently graduate
eligible undergraduate and postbaccalaureate students.
- Manually review undergraduates who are not programmatically
- Manually review all postbaccalaureate students.
- Other duties as assigned.
: Full-time, Exempt, Probationary
with the possibility of converting to permanent.
This recruitment is to fill
Application Review Deadline
: This position will
remain open until filled. Applications will be reviewed beginning
March 26, 2022.
Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings and
weekend hours may be required.
Must have fluency and proficiency in using standard office
software, particularly Microsoft Office and Google Workspace.
Must have excellent written and oral communication skills.
Must be able to work collaboratively with diverse faculty and
professional staff from CSUSB and other partner institutions.
Must be able to work independently and apply good judgement,
discretion, and initiative in performing duties.
Must be able to prioritize accuracy in a detail-oriented
Must be able to handle multiple work priorities and
independently or collaboratively organize and plan work and
Must be able to learn, interpret, and apply a variety of
complex policies and procedures, while also being comfortable with
ambiguity and “grey areas” that may require additional
Must abide by FERPA and maintain the confidentiality of records
and sensitive information.
- Working knowledge of the practices, procedures and activities
of the program to which assigned.
- General knowledge of the methods and problems of organizational
and program management.
- General knowledge of research and interview techniques; and of
the principles of individual and group behavior.
- Ability to interpret and apply program rules and
- Ability to use initiative and resourcefulness in planning work
assignments and in implementing long-range program
- Ability to obtain factual and interpretive information through
- Ability to reason logically; ability to collect, compile,
analyze and evaluate data and make verbal or written presentation
based on these data.
- Ability to advise students individually and in groups on
routine matters where required;
- Ability to recognize multicultural, multi-sexed and multi-aged
value systems and work accordingly.
- Ability to establish and maintain cooperative working
relationships with faculty, CSU administrators, student
organizations, private and public agencies and others in committee
work, and student advising and community contacts.
- Ability to rapidly acquire a general knowledge of the overall
operation, functions and programs of the campus to which
- Demonstrated ability to make decisions and carry through
actions having implications with regard to other program or service
- A background check (which may include: fingerprinting, checks
of employment records, education records, criminal records, civil
records, motor vehicle records, professional licenses, and sex
offender registries, as position requires) must be completed
satisfactorily before any candidate can begin employment with the
Education and Experience
Education: Equivalent to graduation from a four-year college or
university in one of the behavioral sciences, public or business
administration or a job-related field. (Additional specialized
experience during which the applicant has acquired and successfully
applied the knowledge and abilities may be substituted for the
required education on a year-for-year basis.)
Experience: Equivalent of two years of professional experience
in one of the student services program areas or in a related field;
experience should give evidence of a competence and indicate the
potential for further growth. (A master's degree in a job-related
field may be substituted for one year of the professional
- Experience with the following software/platforms: ASSIST,
PeopleSoft Campus Solutions, uAchieve, and TES (College
- Experience working with degree audit systems.
- Knowledge of CSU transfer patterns and policies.
- Knowledge of CSUSB policies and procedures.
Anticipated Hiring Range: $4,304 per month
Classification Salary Range: $4,304 - $6,120 per month
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our
educational mission, California State University, San Bernardino
seeks a campus climate that welcomes, celebrates, and promotes
respect for the entire variety of human experience. In our
commitment to diversity, we welcome people from all backgrounds,
and we seek to include knowledge and values from many cultures in
the curriculum and extra-curricular life of the campus community.
Our commitment to work toward an environment that values diversity
requires that we create, promote, and maintain activities and
programs which further our understanding of individual and group
diversity. We will also develop and communicate policies and
promote values which discourage intolerance and
The concept and dimensions of diversity are to be advanced and
incorporated into every aspect of university activity, including
student life, the curriculum, teaching, programs, staffing,
personnel training practices, research, community services, events,
and all other areas of university endeavor.
Dimensions of diversity shall include, but are not limited to, the
following: race, ethnicity, religious belief, sexual orientation,
sex, gender identity, gender expression, ability, socioeconomic
status, cultural orientation, national origin, and age.
The implementation of the Commitment to Diversity will rest with
the university as a whole. The president, in addition to a personal
commitment and involvement, may use the University Diversity
Committee, campus administrators, faculty, staff, and students as
well as other members of the campus community to implement
effectively the philosophy and intent of this statement.
A background check (including a criminal records check) must be
completed satisfactorily before any candidate can be offered a
position with the CSU. Failure to satisfactorily complete the
background check may affect the application status of applicants or
continued employment of current CSU employees who apply for the
The person holding this position is considered a `mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative
Action/Equal Opportunity Employer. We consider qualified applicants
for employment without regard to race, religion, color, national
origin, ancestry, age, sex, gender, gender identity, gender
expression, sexual orientation, genetic information, medical
condition, disability, marital status, or protected veteran
This position may be "Designated" under California State
University's Conflict of Interest Code. This would require the
filing of a Statement of Economic Interest on an annual basis and
the completion of training within 6 months of assuming office and
every 2 years thereafter. Visit the Human Resources Conflict of
Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination,
Sexual Harassment, and Sexual Violence, including Domestic
Violence, Dating Violence, and Stalking. This requires completion
of Sexual Violence Prevention Training within 6 months of assuming
employment and on a two-year basis thereafter. (Executive Order
To view full description and to apply, visit: https://www.csusb.edu