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California State University, San Bernardino
California, United States
Salary Not specified
Posted Date
Jun 27, 2022

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Position Type
Administrative, Student Affairs, Disabled Student Services
Employment Level
Employment Type
Full Time
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Transfer & Graduation Counselor (TGC) (SSP II) / Enrollment Management - Registrar's Office
California State University, San Bernardino

Job No: 511885
Work type: Staff
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want

Department Summary

The Office of the Registrar maintains CSUSB students' official academic records and assists students with a variety of requests related to student enrollment throughout their academic career at CSUSB. The Office of the Registrar has three units within the office, Records, Registration, and Evaluations.

Job Summary

Under the general supervision of the Associate Registrar, the incumbent, as part of a team of Transfer and Graduation Counselors, will provide/maintain the critical advising tools that are essential to faculty and professional advisors in guiding students to graduation. This is accomplished through transfer course articulation; production of degree audits (PAWS); processing of course substitutions/waivers; review of concurrent enrollment requests and subsequent record updates; and the production of Graduation Checks. These particular positions will also be responsible for supporting pre-transfer students and counselors from area community colleges. The incumbent will work with community college students and staff to provide accurate information about course articulation/transfer and remaining CSUSB degree requirements.

Responsibilities include, but are not limited to:
  • Process PAWS (degree audits) for incoming undergraduate students (transfer/freshmen).
    • Review and articulate all transfer work.
    • Review, determine course equivalencies/General Education and major applicability - enter in the uAchieve institution articulation tables.
    • Send course descriptions to academic chairs for course equivalency and applicability - enter in uAchieve institution articulation tables.
    • Analyze PAWS to ensure that courses are fulfilling the appropriate categories and that students are receiving optimal credit.
  • Process Graduation Checks for UGRD and GRAD students.
    • Review and summarize remaining requirements for degree completion.
    • Alert students of any possible issues and potential solutions.
  • Meet with students regarding policies and procedures, PAWS literacy, graduation check literacy, and any other questions that students may have regarding their records, policies, and procedures.
  • TGC Specialty: Community College Outreach
    • Work with students, counselors, and Transfer Center Directors at local community colleges to facilitate student transfer to CSUSB.
    • Act as a resource and answer questions about course articulation/transfer, ADTs, and CSUSB program requirements.
    • Provide support to potential transfer students via phone, email, and Zoom.
    • Work with the CSUSB STEM Center staff and affiliated faculty to provide assistance to pretransfer students in STEM majors (transfer course articulation/applicability, remaining degree requirements, etc.)
  • Process course substitutions
    • Process course substitutions submitted by academic chairs and ASUA via Exceptions from the Audit (EFA), email, and paper.
    • Programmatically and manually enter in the uAchieve client.
    • Process both before and after graduation checks are produced.
  • Process concurrent enrollment requests
    • Requests from students who wish to take a course at an institution with which we have articulation agreements in order to meet graduation requirements
    • TGCs must review a student's PAWS to ensure that the course request is equivalent and applicable, i.e. benefits the student
    • Title 5 and graduation requirements must be considered to prevent the application of more transfer coursework than permitted - and that all minimum degree and residency requirements are met.
  • Process transcript updates
    • Update a student's record and PAWS with coursework that has been approved by concurrent enrollment request.
    • Under direct supervision, review and subsequently graduate eligible undergraduate and postbaccalaureate students.
    • Manually review undergraduates who are not programmatically graduated.
    • Manually review all postbaccalaureate students.
    • Other duties as assigned.

Employment Status: Full-time, Exempt, Probationary with the possibility of converting to permanent.

Multiple Vacancies: This recruitment is to fill multiple vacancies.

Application Review Deadline: This position will remain open until filled. Applications will be reviewed beginning March 26, 2022.

Work Schedule
  • Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings and weekend hours may be required.

  • Key Qualifications
  • Must have fluency and proficiency in using standard office software, particularly Microsoft Office and Google Workspace.
  • Must have excellent written and oral communication skills.
  • Must be able to work collaboratively with diverse faculty and professional staff from CSUSB and other partner institutions.
  • Must be able to work independently and apply good judgement, discretion, and initiative in performing duties.
  • Must be able to prioritize accuracy in a detail-oriented environment.
  • Must be able to handle multiple work priorities and independently or collaboratively organize and plan work and projects.
  • Must be able to learn, interpret, and apply a variety of complex policies and procedures, while also being comfortable with ambiguity and “grey areas” that may require additional interpretation.
  • Must abide by FERPA and maintain the confidentiality of records and sensitive information.

  • Required Qualifications
    • Working knowledge of the practices, procedures and activities of the program to which assigned.
    • General knowledge of the methods and problems of organizational and program management.
    • General knowledge of research and interview techniques; and of the principles of individual and group behavior.
    • Ability to interpret and apply program rules and regulations.
    • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
    • Ability to obtain factual and interpretive information through interviews.
    • Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
    • Ability to advise students individually and in groups on routine matters where required;
    • Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
    • Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
    • Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
    • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
    • A background check (which may include: fingerprinting, checks of employment records, education records, criminal records, civil records, motor vehicle records, professional licenses, and sex offender registries, as position requires) must be completed satisfactorily before any candidate can begin employment with the CSU.

    Preferred Qualifications
    • Experience with the following software/platforms: ASSIST, PeopleSoft Campus Solutions, uAchieve, and TES (College Source).
    • Experience working with degree audit systems.
    • Knowledge of CSU transfer patterns and policies.
    • Knowledge of CSUSB policies and procedures.

    Education and Experience
  • Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. (Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities may be substituted for the required education on a year-for-year basis.)
  • Experience: Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of a competence and indicate the potential for further growth. (A master's degree in a job-related field may be substituted for one year of the professional experience.)

  • Salary

    Anticipated Hiring Range: $4,304 per month

    Classification Salary Range: $4,304 - $6,120 per month

    Statement of Commitment to Diversity

    In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

    The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

    Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

    The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

    Supplemental Information

    A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

    The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

    This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

    This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

    To view full description and to apply, visit:

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