Orientation and Transition Programs Coordinator (SSP II) /
Enrollment Management (Palm Desert Campus)
California State University, San Bernardino
Unit 4 - APC - Academic Professionals of
California, Probationary, Full Time, Student Services
California State University, San Bernardino is a preeminent center
of intellectual and cultural activity in Inland Southern
California. Opened in 1965 and set at the foothills of the
beautiful San Bernardino Mountains, the university serves more than
20,000 students each year and graduates about 4,000 students
annually. CSUSB reflects the dynamic diversity of the region and
has the most diverse student population of any university in the
Inland Empire. Seventy percent of those who graduate are the first
in their families to do so.
At CSUSB, you can:
- Build your future
- Work with the best
- Be your authentic self
- Focus on you
- Make a lasting impact
- Work for a purpose that is greater than your own
- Bring everything you are, become everything you want
Orientation and First Year Experience (OFYE) is responsible for
developing and implementing welcome and transition programming for
newly admitted freshmen and transfer students and their family
members. The New Student Orientation program is coordinated through
OFYE. The orientation programs offer dynamic programming for
first-year and transfer students in order to equip them with the
information needed to better manage their transitions to the
university and help set them up for student success here at CSUSB.
These transition programs prepare students for academic success,
provide knowledge of university resources, encourage involvement in
student activities, and help build meaningful relationships. Each
orientation program is designed to minimize anxiety and to promote
positive attitudes about student success on campus.
Under the supervision of the San Bernardino Director of Orientation
and Transition Program, this position is responsible for the
overall implementation and coordination of Orientation and
Transition Programming at the Palm Desert Campus. Transition
Programming will include, but not limited to, first year experience
programming, transfer student success programming, and campus
tours. This position will coordinate, manage, and implement
programs, initiatives, and experiences that facilitate successful
student transitions and integration into the Palm Desert Campus
environment. Utilizing student development theory and program
evaluations, this position will focus on the transition into the
university environment for both first-year and transfer students as
part of Orientation, First-Year Experience, Transfer Success, and
Campus Tours. This position contributes to the development of a
comprehensive Orientation and transition programs that
intentionally connects admissions, financial aid, academic
advising, career development, learning enhancement, and campus life
services to support success and persistence. This position, in
collaboration with counterpart positions at the San Bernardino
Campus, is responsible for the design, planning, implementation,
coordination and evaluation of orientation and transition programs
including budget management and administrative functions.
Responsibilities include but are not limited to:
PDC Program Development:
- Develop and implement a wide-ranging programming that supports
the successful transition of newly admitted Fall and Spring
undergraduate First-Year and transfer students. Programming
include: mandatory orientation program (First-Year, Transfer),
Parent & Family orientation, First-Year Experience, Transfer
Success, and Campus Tours.
- Coordinate and execute all logistical aspects of student
program development including, program design, registration system,
staffing, budget, marketing & communication, facilities,
dining, contracts, risk management, and assessment.
- Coordinate academic advising for both first-year and transfer
students during orientation and the successful registration process
- Utilize student development and transition theory in the
designing a comprehensive orientation program.
- Assist in the development of assessment strategies and the
collection of programmatic assessment data.
- Implement program budget process and program resources
appropriately while maintaining up-to-date files, written reports,
and job-related data.
Student Development and Supervision:
- Create marketing materials for the orientation programs; such
as new student handbook, parent and family handbook, OL training
manual, and comprehensive e-mail communications.
- Develop and maintain information on the PDC Orientation,
First-Year Experience, Transfer Success, and Campus Tours websites
that is updated with accurate and timely information.
- Ensures that social media, email and print communications for
prospective and admitted students are sequential, coordinated and
consistent in message and tone, develops and writes communications
for prospective, applicant and admitted students and manages
content for recruitment platforms and schedules webcasts, online
chat and digital information sessions.
- Work with the university Office of Strategic Communication team
to ensure final graphics and layouts are visually appealing and
- Responsible for the recruitment, selection, and training of the
student Orientation Leader team, Campus Tour guilds, Transfer
Success Coordinators, and other student assistants, focusing on
enhanced skill development and superior customer service to
successfully transition new students and their families.
- Provide lead work direction and input to performance
evaluations of all student assistance (Orientation Leaders Campus
Tour guilds, Transfer Success Coordinators) in their job duties and
- Develop and teach a comprehensive training for the Orientation
Leaders, Campus Tour guilds, Transfer Success Mentors, and other
student assistants. Responsible for class preparation, class
facilitation, and student evaluations.
- Assist with the training and lead work direction of a graduate
assistant if applicable
Other Duties as Assigned:
- Establish and maintain close working relationships with members
of the San Bernardino Orientation and Transition Programs team ,
members of the Palm Desert Campus, and other CSUSB offices and
departments both in-person and via electronic communication to
coordinate inclusive orientation and transition programs.
- Work with academic units, advising centers, and university
divisions (Student Affairs, Information Technology, Administration
and Finance, and Advancement) to intentionally connect university
strategic plans and learning outcomes with orientation, first-year
experience, transfer success, and campus tours program goals and
- Maintain professional standards of practice through
participation and involvement in continuing education activities as
well as general understanding of CSUSB's colleges and majors.
- Provide thoughtful and dedicated support for other CSUSB
transition programming and/or campus-wide events and initiatives as
- Serve as department and divisional representative; attend
and/or chair departmental, divisional and university
"exempt" position (with the possibility of converting to
Application Review Deadline:
This position will
remain open until filled. The initial review of applications will
begin on April 25, 2022.
Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings and
weekend hours may be required.
Strong programming experience and knowledge in New Student
Orientation and transition program purpose, design, implementation,
Knowledge of working at a public institution.
Ability to establish effective working relationships with
staff, students, faculty, parents, and guests.
Ability to translate student development, leadership theory,
and research into practice.
Ability to supervise and advise student groups and facilitate
Ability to plan and implement programs linked to student
Experience maintaining and tracking administrative
Demonstrated ability to work collaboratively with a diverse
student and staff population.
Communicate effectively both verbally and in writing.
Knowledge of contract development, negotiations and
Event planning skills including designing, marketing,
implementing, and assessing impact.
Ability to work autonomously and manage multiple tasks
Ability to analyze situations and develop solutions.
Experience supervising and evaluating student staff.
Ability to design and present student staff training and
Working knowledge of the practices, procedures and activities
of the program to which assigned.
General knowledge of the methods and problems of organizational
and program management.
General knowledge of research and interview techniques; and of
the principles of individual and group behavior.
Ability to interpret and apply program rules and
Ability to use initiative and resourcefulness in planning work
assignments and in implementing long-range program
Ability to obtain factual and interpretive information through
Ability to reason logically; ability to collect, compile,
analyze and evaluate data and make verbal or written presentation
based on these data.
Ability to advise students individually and in groups on
routine matters where required;
Ability to recognize multicultural, multi-sexed and multi-aged
value systems and work accordingly.
Ability to establish and maintain cooperative working
relationships with faculty, CSU administrators, student
organizations, private and public agencies and others in committee
work, and student advising and community contacts.
Ability to rapidly acquire a general knowledge of the overall
operation, functions and programs of the campus to which
Demonstrated ability to make decisions and carry through
actions having implications with regard to other program or service
Education and Experience
Education: Equivalent to graduation from a four-year college or
university in one of the behavioral sciences, public or business
administration or a job-related field. (Additional specialized
experience during which the applicant has acquired and successfully
applied the knowledge and abilities may be substituted for the
required education on a year-for-year basis.)
Experience: Equivalent of two years of professional experience
in one of the student services program areas or in a related field;
experience should give evidence of a competence and indicate the
potential for further growth. (A master's degree in a job-related
field may be substituted for one year of the professional
- A Master's degree highly preferred from an accredited
- A minimum of three years of relevant post-bachelors experience
with orientation / transition program development, and supervising
or advising student staff required.
- An understanding of student development and transition
- Three years post-master's university orientation experience
- Experience with outcomes assessment and analysis is
- Experience working independently and self-driven.
Anticipated Hiring Range: $4,304 per month
Classification Salary Range: $4,304 - $6,120 per month
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our
educational mission, California State University, San Bernardino
seeks a campus climate that welcomes, celebrates, and promotes
respect for the entire variety of human experience. In our
commitment to diversity, we welcome people from all backgrounds,
and we seek to include knowledge and values from many cultures in
the curriculum and extra-curricular life of the campus community.
Our commitment to work toward an environment that values diversity
requires that we create, promote, and maintain activities and
programs which further our understanding of individual and group
diversity. We will also develop and communicate policies and
promote values which discourage intolerance and
The concept and dimensions of diversity are to be advanced and
incorporated into every aspect of university activity, including
student life, the curriculum, teaching, programs, staffing,
personnel training practices, research, community services, events,
and all other areas of university endeavor.
Dimensions of diversity shall include, but are not limited to, the
following: race, ethnicity, religious belief, sexual orientation,
sex, gender identity, gender expression, ability, socioeconomic
status, cultural orientation, national origin, and age.
The implementation of the Commitment to Diversity will rest with
the university as a whole. The president, in addition to a personal
commitment and involvement, may use the University Diversity
Committee, campus administrators, faculty, staff, and students as
well as other members of the campus community to implement
effectively the philosophy and intent of this statement.
A background check (including a criminal records check) must be
completed satisfactorily before any candidate can be offered a
position with the CSU. Failure to satisfactorily complete the
background check may affect the application status of applicants or
continued employment of current CSU employees who apply for the
The person holding this position is considered a `mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative
Action/Equal Opportunity Employer. We consider qualified applicants
for employment without regard to race, religion, color, national
origin, ancestry, age, sex, gender, gender identity, gender
expression, sexual orientation, genetic information, medical
condition, disability, marital status, or protected veteran
This position may be "Designated" under California State
University's Conflict of Interest Code. This would require the
filing of a Statement of Economic Interest on an annual basis and
the completion of training within 6 months of assuming office and
every 2 years thereafter. Visit the Human Resources Conflict of
Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination,
Sexual Harassment, and Sexual Violence, including Domestic
Violence, Dating Violence, and Stalking. This requires completion
of Sexual Violence Prevention Training within 6 months of assuming
employment and on a two-year basis thereafter. (Executive Order
To view full description and to apply, visit: https://www.csusb.edu