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Orientation and Transition Programs Coordinator (SSP II) / Enrollment Management (Palm Desert

California State University, San Bernardino
California, United States
Salary Not specified
Posted Date
Jun 27, 2022

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time
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Orientation and Transition Programs Coordinator (SSP II) / Enrollment Management (Palm Desert Campus)
California State University, San Bernardino

Job No: 512635
Work type: Staff
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want

Department Summary

Orientation and First Year Experience (OFYE) is responsible for developing and implementing welcome and transition programming for newly admitted freshmen and transfer students and their family members. The New Student Orientation program is coordinated through OFYE. The orientation programs offer dynamic programming for first-year and transfer students in order to equip them with the information needed to better manage their transitions to the university and help set them up for student success here at CSUSB. These transition programs prepare students for academic success, provide knowledge of university resources, encourage involvement in student activities, and help build meaningful relationships. Each orientation program is designed to minimize anxiety and to promote positive attitudes about student success on campus.

Job Summary

Under the supervision of the San Bernardino Director of Orientation and Transition Program, this position is responsible for the overall implementation and coordination of Orientation and Transition Programming at the Palm Desert Campus. Transition Programming will include, but not limited to, first year experience programming, transfer student success programming, and campus tours. This position will coordinate, manage, and implement programs, initiatives, and experiences that facilitate successful student transitions and integration into the Palm Desert Campus environment. Utilizing student development theory and program evaluations, this position will focus on the transition into the university environment for both first-year and transfer students as part of Orientation, First-Year Experience, Transfer Success, and Campus Tours. This position contributes to the development of a comprehensive Orientation and transition programs that intentionally connects admissions, financial aid, academic advising, career development, learning enhancement, and campus life services to support success and persistence. This position, in collaboration with counterpart positions at the San Bernardino Campus, is responsible for the design, planning, implementation, coordination and evaluation of orientation and transition programs including budget management and administrative functions.

Responsibilities include but are not limited to:

PDC Program Development:
  • Develop and implement a wide-ranging programming that supports the successful transition of newly admitted Fall and Spring undergraduate First-Year and transfer students. Programming include: mandatory orientation program (First-Year, Transfer), Parent & Family orientation, First-Year Experience, Transfer Success, and Campus Tours.
  • Coordinate and execute all logistical aspects of student program development including, program design, registration system, staffing, budget, marketing & communication, facilities, dining, contracts, risk management, and assessment.
  • Coordinate academic advising for both first-year and transfer students during orientation and the successful registration process for classes.
  • Utilize student development and transition theory in the designing a comprehensive orientation program.
  • Assist in the development of assessment strategies and the collection of programmatic assessment data.
  • Implement program budget process and program resources appropriately while maintaining up-to-date files, written reports, and job-related data.

Program Marketing:
  • Create marketing materials for the orientation programs; such as new student handbook, parent and family handbook, OL training manual, and comprehensive e-mail communications.
  • Develop and maintain information on the PDC Orientation, First-Year Experience, Transfer Success, and Campus Tours websites that is updated with accurate and timely information.
  • Ensures that social media, email and print communications for prospective and admitted students are sequential, coordinated and consistent in message and tone, develops and writes communications for prospective, applicant and admitted students and manages content for recruitment platforms and schedules webcasts, online chat and digital information sessions.
  • Work with the university Office of Strategic Communication team to ensure final graphics and layouts are visually appealing and on-brand.

Student Development and Supervision:
  • Responsible for the recruitment, selection, and training of the student Orientation Leader team, Campus Tour guilds, Transfer Success Coordinators, and other student assistants, focusing on enhanced skill development and superior customer service to successfully transition new students and their families.
  • Provide lead work direction and input to performance evaluations of all student assistance (Orientation Leaders Campus Tour guilds, Transfer Success Coordinators) in their job duties and responsibilities.
  • Develop and teach a comprehensive training for the Orientation Leaders, Campus Tour guilds, Transfer Success Mentors, and other student assistants. Responsible for class preparation, class facilitation, and student evaluations.
  • Assist with the training and lead work direction of a graduate assistant if applicable

  • Establish and maintain close working relationships with members of the San Bernardino Orientation and Transition Programs team , members of the Palm Desert Campus, and other CSUSB offices and departments both in-person and via electronic communication to coordinate inclusive orientation and transition programs.
  • Work with academic units, advising centers, and university divisions (Student Affairs, Information Technology, Administration and Finance, and Advancement) to intentionally connect university strategic plans and learning outcomes with orientation, first-year experience, transfer success, and campus tours program goals and objectives.

Other Duties as Assigned:
  • Maintain professional standards of practice through participation and involvement in continuing education activities as well as general understanding of CSUSB's colleges and majors.
  • Provide thoughtful and dedicated support for other CSUSB transition programming and/or campus-wide events and initiatives as directed.
  • Serve as department and divisional representative; attend and/or chair departmental, divisional and university committees.

Employment Status: Full-time, Probationary, "exempt" position (with the possibility of converting to permanent).

Application Review Deadline: This position will remain open until filled. The initial review of applications will begin on April 25, 2022.

Work Schedule
  • Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings and weekend hours may be required.

  • Key Qualifications
  • Strong programming experience and knowledge in New Student Orientation and transition program purpose, design, implementation, and assessment.
  • Knowledge of working at a public institution.
  • Ability to establish effective working relationships with staff, students, faculty, parents, and guests.
  • Ability to translate student development, leadership theory, and research into practice.
  • Ability to supervise and advise student groups and facilitate group development.
  • Ability to plan and implement programs linked to student learning outcomes.
  • Experience maintaining and tracking administrative paperwork.
  • Demonstrated ability to work collaboratively with a diverse student and staff population.
  • Communicate effectively both verbally and in writing.
  • Knowledge of contract development, negotiations and execution.
  • Event planning skills including designing, marketing, implementing, and assessing impact.
  • Ability to work autonomously and manage multiple tasks simultaneously.
  • Ability to analyze situations and develop solutions.
  • Experience supervising and evaluating student staff.
  • Ability to design and present student staff training and development.
  • Working knowledge of the practices, procedures and activities of the program to which assigned.
  • General knowledge of the methods and problems of organizational and program management.
  • General knowledge of research and interview techniques; and of the principles of individual and group behavior.
  • Ability to interpret and apply program rules and regulations.
  • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
  • Ability to obtain factual and interpretive information through interviews.
  • Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
  • Ability to advise students individually and in groups on routine matters where required;
  • Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
  • Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
  • Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.

  • Preferred Qualifications
    • A Master's degree highly preferred from an accredited university,
    • A minimum of three years of relevant post-bachelors experience with orientation / transition program development, and supervising or advising student staff required.
    • An understanding of student development and transition theory.
    • Three years post-master's university orientation experience preferred.
    • Experience with outcomes assessment and analysis is preferred
    • Experience working independently and self-driven.

    Education and Experience
  • Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. (Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities may be substituted for the required education on a year-for-year basis.)
  • Experience: Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of a competence and indicate the potential for further growth. (A master's degree in a job-related field may be substituted for one year of the professional experience.)

  • Salary

    Anticipated Hiring Range: $4,304 per month

    Classification Salary Range: $4,304 - $6,120 per month

    Statement of Commitment to Diversity

    In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

    The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

    Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

    The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

    Supplemental Information

    A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

    The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

    This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

    This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

    To view full description and to apply, visit:

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