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Director of Institutional Research

California State University, San Bernardino
California, United States
Salary Not specified
Posted Date
Jun 27, 2022

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Position Type
Faculty Positions, Business & Management, Other Business & Management
Employment Level
Employment Type
Full Time
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Director of Institutional Research & Analytics (Administrator II) / Information Technology Services
California State University, San Bernardino

Job No: 512278
Work type: Management (MPP)
Categories: MPP, At-Will, Full Time, Information Systems & Technology


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want

Department Summary

The Office of Institutional Research and Analytics collaborates with the campus community in support of strategic planning, enrollment planning, assessment, and continuous improvement through consultative program design and timely dissemination of reliable information. Our goals are to 1) provide expertise and support for program design, assessment, and continuous improvement, 2) develop, provide, and maintain timely and accurate institutional data to internal and external audiences, and 3) conduct project-based research and analyses.

Job Summary

The Director of Institutional Research & Analytics has administrative management responsibilities of the Office of Institutional Research & Analytics including leadership, direction, insight, and performance management of staff in support of data governance, strategic planning, accreditation, decision-making processes, and continuous improvement initiatives.

Responsibilities include, but is not limited to:
  • Directs the office around the use of data for institutional intelligence via data visualization and dashboards; Provides analytic support to facilitate strategic planning, assessment, enrollment planning, policy decisions, resource allocations and other processes requiring strategic analysis; Develops and maintains university systems for databases and dashboards, and reporting procedures to show institutional profile; Supervises the generation of data and dissemination of information and materials such as the Fact Book, Quickfacts, dashboards, videos, website, and other digital storytelling media as well as the generation of data and reporting to the CSU system office and external agencies such as WSCUC, NCAA, and college publishers.
  • Anticipates the need for data and reports, and manages requests made by internal and external constituents; Manages workload and assigns projects and research; Provides periodic status reports and updates of institutional research and projects to leadership; Supervises and trains staff in data collection, analysis, survey development, report writing, presentations, and dashboard development; Supports the staff in their professional development and creates opportunities for staff to grow professionally; Conducts performance evaluations for staff members.
  • Serves in appropriate institutional, divisional, university or college committees, task forces, and councils; Participates in systemwide CSU meetings and projects related to institutional research; Is the official point of contact for institutional research-related queries from internal and external constituents as well as CSU queries.
  • Supports the development and implementation of policies, standards, and procedures pertaining to campus data governance and stewardship; Collaborates with data authorities and custodians in maintaining data integrity, privacy, information security, documentation, and at the same time, ensuring data democracy; Disseminates policies, standards, and procedures on ethical use of data.
  • Other duties as assigned.

Employment Status: Full-time, Exempt, At-will, included in the Management Personnel Plan (MPP).

Application Review Deadline: This position will remain open until filled. The initial review of applications will begin on May 7, 2022.

Required Application Materials

Candidates are required to attach a letter of application, curricula vitae/resume, a list of at least three (3) professional references, and a diversity statement. The diversity statement may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational/professional experiences, background/philosophy has prepared you for the role you are applying for at California State University, San Bernardino. (Maximum 250 words)

Work Schedule
  • Generally, Monday through Friday from 8:00 am to 5:00 pm. Some weekends and evenings may be required.

Key Qualifications
  • Ability to demonstrated experience with quantitative research methods and statistics, and extensive knowledge in analyzing both quantitative and qualitative data using SPSS, SQL, MySQL or similar tools.
  • Working knowledge and experience in Tableau.
  • Working knowledge of PeopleSoft or related data base.
  • Excellent oral and written communication skills; effective management and organizational skills.
  • Ability to work independently, manage multiple projects simultaneously, direct the work of the department staff and inspire them, set and meet deadlines, and respond to queries from campus leadership and external constituents.
  • Works with minimal direction. Assignments are received in task and objective oriented terms. Independently determines and develops approach to solutions. Work is reviewed upon completion for soundness of judgment, effectiveness in achieving desired results, and/or organizational goals. May determine organizational objectives, interpret university policy, and delegate assignments to subordinate supervisors and managers.
  • Responsible for the overall administration of assigned program or department. May manage the operation through subordinate supervisors to achieve objectives. Ensures that budget and performance objectives are established and attained.
  • Serves as prime internal contact in assigned area. Conducts briefings and technical meetings for top management and external representatives.
  • Relevant experience includes (1) data collection, analysis, and interpretation; (2) strategic planning, (3) project management and assessment; (4) accreditation processes and requirements; and (5) assessment of student learning.

Education and Experience
  • A master's degree in an appropriate academic discipline along with the equivalent to five years of relevant experience in higher education, in particular working in and taking a leadership role in a multi-staff office.

Preferred Qualifications
  • A Ph.D. or EdD in the Social Sciences or related field is preferred.


Anticipated Hiring Range: $109,000-$112,000 per year

Classification Range: $54,996 - $165,000 per year

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to effectively implement the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

To view full description and to apply, visit:

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