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Electronic Safety & Security Engineer

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Date posted
Jun 24, 2022

BSPH IT Operations is seeking an Electronic Safety & Security Engineer (LAN Engineer) who will be responsible for the management of electronic safety and security (ESS) systems. ESS systems management includes design, operation, maintenance, security, and administration of integrated security hardware and software: access control, door hardware, video surveillance, security detection, alarm monitoring, information management display, mass notification, life safety, and fire detection alarm. This position analyzes emergency management program information technology needs and recommends products and services that meet those needs, ensures that the integrity of the computing environment is maintained in an efficient and cost-effective manner, and is responsible for delivering, moving, and installing computing devices as well as device inventory.

Job Scope/Complexity:

  • Prioritize and perform work independently.
  • Participate in segments of large projects.
  • Independently lead small projects (for example, planning and implementing installation of access control devices and/or video surveillance cameras).
  • Device management complexity is typically at an advanced level.
  • Demonstrate strong ability in technology and/or strong understanding of the business/clinical/education/research process and workflow.
  • Work with clients and peers to define and determine needs and suggest solutions to requirements.
  • Build and maintain relationships through positive interactions.
  • Demonstrate ability to provide good client service.
  • Provide guidance and training to clients who use electronic safety and security (ESS) systems.
  • Tasks are complex (i.e., working with multiple types of devices, or integrated software over multiple devices, or software that affects many clients).

Specific Duties & Responsibilities:

Analysis & Design

    Analyze and document customer needs in the computing device environment by meeting with the customer to evaluate business problems and recommend solutions for complex problems. Develop and document implementation plans. Plan, lead, and implement the installation of operating systems, cabling, servers, and client hardware; migration of files, data, and applications from other systems to the device environment; client hardware moves; and creation or acquisition of programs and other user interfaces by working with technical peers and customers to deliver quality solutions to the customers and the environment. Evaluate and recommend vendor software packages and hardware by investigating tools available in the industry to support the customers and the current environment. Create software utilities for device management such batch files for automated installation of software on client devices by identifying and acquiring appropriate tools to improve total cost of ownership and customer service. Establish device management procedures and standards such as access methods and time, security validation checks, and documentation by working with team members to ensure conformance with information system and organization objectives.
  • Researches and recommends changes to improve overall program operations, reduce costs and maximize use of available technology.

Install, Configure & Maintain

    Deliver, move, and install computing devices and related software including client devices, peripherals, operating systems, standard software, and vendor software, accordingly with industry standards and procedures, to provide equipment and service to the customers and to the environment. Deliver, move, and install electronic safety and security (ESS) devices and related software including security panels, video surveillance cameras, access control devices, environmental monitoring devices, AED cabinet monitoring , accordingly with industry standards and procedures, to provide equipment and service to the customers and to the environment. Manage information systems lifecycle by maintaining device and software inventories by performing preventive maintenance accordingly with industry standards, and by repairing and replacing equipment as needed to deliver service to clients. Respond to and resolve alerts on servers, devices, storage utilization, and directory service health and device performance by using appropriate tools to provide stable performance to clients. Create, schedule, monitor, and validate quality of backups, accordingly with industry standards and procedures, to ensure that recovery is possible in the event of equipment or software failure. Restore files as needed. Develop and maintain disaster recovery plans and documentation for ESS equipment by following department standards to provide environment stability to the customers. Interface with clients by meeting with them to support the Business Continuity plan. Participate in organization wide disaster plans. Execute test plans, create test problem reports, and provide information on problem resolution by creating documentation and standards of the department to ensure stability of the environment for clients.
  • Order supplies and equipment which are within departmental budget, prepare cost estimates for security systems and equipment.

Troubleshoot

    Troubleshoot and resolve computing device hardware and software problems by following documentation, by using experience, and by using appropriate diagnostic tools to provide solutions to clients. Troubleshoot and resolve electronic safety and security (ESS) systems device hardware and software problems by following documentation, by using experience, and by using appropriate diagnostic tools to provide solutions to clients. Follow procedures for reported problems by using the appropriate help desk software for problem recording and resolution to provide documentation of the problem and its resolution. Keep current on supported technology to maintain knowledgebase and skills. Participate in “on-call” rotation between team members for emergency evening and weekend support.

Documentation/Presentation

    Maintain ESS project commissioning documentation and inspection/testing/maintenance reports. Develop, communicate, and document department and/or organizational system updates, installations, etc. to appropriate staff. Develop and/or review system, end user training, or support documentation as assigned for new, revised, or existing systems to support both technical and non-technical customers. Manage vendor relations by regular contact with vendors to solve application, operating system, hardware issues and by serving as liaison between the customer and software and/or hardware vendor to resolve technical problems. Perform routine checks of electronic safety and security (ESS) systems and complete routine reports to on systems status and risks.

Relationship Management

    Provide technical solutions in support of client’s needs in the use of computers, software products and device operations by meeting with clients/peers as needed. Provide technical solutions in support of the client’s needs in the use of electronic safety and security (ESS) systems, software products and device operations by meeting with clients/peers as needed. Manage customer relationships by being an advocate for the client and other IT groups to provide good service to the client. Complete projects and requests as assigned by meeting published Service Level Agreements and/or agreed to delivery dates to ensure client satisfaction. Work with other LAN Administrators and areas responsible for strategic computing device products by meeting with them on a regular basis to ensure that releases are kept current and that updates to servers and client devices are coordinated. Follow up on all feedback from clients by promptly meeting with them to ensure client satisfaction.
  • Collaborate with BSPH Emergency Management and JH Public Safety to ensure that ESS systems align with JH safety and security risk mitigation objectives.

The responsibilities listed above are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Minimum Qualifications (Mandatory):

  • Bachelor's Degree.
  • 2 years related experience.
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

** Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Preferred Qualifications:

  • Knowledge in the assigned IT environments.
  • Must be able to operate equipment related to electronic security systems.

Special Knowledge, Skills & Abilities:

    Must demonstrate strong critical thinking and analytical reasoning skills. Ability to work on multiple priorities effectively. Ability to prioritize conflicting demands. Ability to execute assigned project tasks within established schedule. Ability to work collaboratively in a team environment. Ability to communicate effectively in the service of users and colleagues. Writes and communicates clearly and concisely. Possesses sound documentation skills. Ability to maintain confidentiality. Must demonstrate exemplary customer service skills. Ability to work with external vendors and contractors. Must possess a comprehensive understanding of security systems and equipment such as Software House C-Cure Access control system, video surveillance systems, environmental unit monitoring and alerting systems, and building/panic alarms.
  • Must be able to use and understand various technical instructions required to operate and maintain varied security systems and equipment.

Physical Requirements:

  • Sit – 35%
  • Walk – 50%
  • Stand – 15%
  • May be required to unpack, lift, and install computer equipment that weighs up to 100 pounds.
  • Work requires some lifting and exposure to dust and dirt as required to install and maintain security equipment.

Classified Title: LAN Engineer
Working Title: Electronic Safety & Security Engineer
Role/Level/Range: ATP/04/PD
Starting Salary Range: $59,870 - $82,250 annually (commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30-5
Exempt Status: Exempt
Location: Hybrid/School of Public Health
Department name: BSPH IT Operations
Personnel area: School of Public Health

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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