Executive Director of Housing & Residential
California State University San Marcos (CSUSM) seeks a
forward-thinking professional to serve as the Executive Director of
Housing & Residential Education. This is a distinctive role for
an experienced leader who is committed to fostering a respectful
and responsible residential learning community that promotes the
academic success and wellbeing of all residents within a diverse
and culturally pluralistic community. The Executive Director must
have deep and current knowledge of and familiarity with residence
life and housing programs, processes, and policies.
Housing & Residential Education at CSUSM is a shared initiative
between Student Affairs and the CSUSM Corporation. The Executive
Director will provide leadership and oversight for the residential
options for students and is responsible for working closely with
University and Corporation leaders to enhance the residential
experience of students. The Executive Director must have a deep
understanding of public-private partnerships, knowledge of factors
related to residential growth on a university campus, a commitment
to the residential experience and the role it plays in supporting
student success, interest in designing and implementing a
First-Year Residential Experience, and expertise with fiscal
management. While possessing the skills necessary to manage the
department, the Executive Director must also be able to assess
current operations and develop a vision that ensures the Housing
& Residential Education program is meeting the needs of the
diverse student body that currently attends CSUSM. The Executive
Director will have the opportunity to be involved with the planning
and execution of expanding the housing portfolio.
Successful candidates will demonstrate skills and experience in
housing operations and residential education, leading a department,
supervision, problem-solving, innovation, and collaboration. A deep
understanding of, and dedication to, student development,
diversity, equity, inclusion, and social justice is
Housing at CSUSM
CSUSM Housing includes a mixture of housing located on campus and
affiliated housing located across the street from campus in North
City. The affiliated housing (Quad and North Commons) is owned by
Seabreeze Properties but operated by CSUSM Housing. The University
Village Apartments (on campus) and the Quad are apartment style
housing with kitchens in each unit. North Commons (opening in the
Fall of 2022) is a traditional suite style residence hall. In
addition, the state of California has established funds for
affordable housing projects at the University of California,
California State University, and California Community Colleges.
CSUSM has applied for a grant for a 600-bed community and Dining
Under the general supervision of the Dean of Students and the
Executive Director of the CSUSM Corporation, the Executive Director
of Housing & Residential Education provides the strategic
vision and leadership for the operation of a holistic Student
Housing program at California State University San Marcos. Student
Housing is comprised of 1,800 beds located in three communities.
CSUSM has a combination of on-campus and affiliated housing. The
business, operations and facility aspects of the communities are
managed by a shared third-party management firm.
The Executive Director of Housing & Residential Education has
supervisorial oversight of the Director of Facilities &
Operations, Director of Residential Education (currently an
interim), Resident Directors, Resident Advisors, and Resident Peer
Mentors. In partnership with the CSUSM Corporation Executive
Director, the Executive Director also provides daily oversight of
the management firm responsible for housing operations to ensure a
high-quality student experience in all aspects of Student Housing.
The Executive Director is responsible for developing and delivering
a comprehensive and developmentally robust experience for
approximately 1,800 students who are primarily first-year students
and other undergraduates.
The Executive Director will be instrumental in leading the design
and implementation of a First-Year Residential Experience. With the
addition of North Commons, and planning for new affordable housing,
the Executive Director will have the opportunity to provide
leadership during a time of growth and change. As a part of the
First-Year Residential Experience, the Executive Director will play
a crucial role in the expansion of our Living-Learning
In addition, the Executive Director will be responsible for:
Acts as a change champion. Leads courageously by addressing complex
issues. Works to resolve the problems at the peer level and takes
measures to mitigate future issues. Supports and moves new
initiatives forward. Identifies current and future challenges and
proposes effective solutions. Understands what issues require a
“sense of urgency” and handles accordingly. Ensures confidentiality
around sensitive topics. Facilitates an environment that motivates,
empowers, and inspires commitment from employees. Assumes good
intent with one another and works on the premise of trust.
Demonstrates commitment to creating and sustaining a diverse and
inclusive workforce. Provides clear direction. Communicates
effectively and with purpose. Develops and implements methods for
improving individual and team performance. Builds effective teams
committed to organizational goals. Works with a spirit of
collaboration, inclusion, respect, and collegiality. Takes
ownership of issues and demonstrates accountability. Creates an
environment in which employees are recognized for their
accomplishments and contributions to the success of the team.
Builds competence in others through effective coaching, performance
management, and mentoring. Supports and encourages professional and
career development for employees. Fosters a culture of support and
success for new hires by utilizing effective onboarding methods.
Understands the university's mission and vision and how the
department/division work activities and goals support the mission.
Ensures cross-divisional support and participation. Recognizes,
understands, and appreciates different roles across the
institution. Identifies and advocates for needed changes in policy
and procedures. Speaks and advocates with one common voice.
Determines, effectively allocates, and coordinates resources.
2. Strategic Planning:
As a strategic partner, recommends, creates, and implements long
and short-term strategic plan goals and operational plans for areas
of responsibility. Ensures areas of responsibility goals align with
and support the overall mission of the university. Motivates and
encourages commitment to the achievement of strategic plans.
Effectively communicates the strategic initiatives. Accomplishes
strategic goals for assigned areas of responsibilities. Develops a
Strategic Plan and First-Year Residential Experience that supports
CSUSM's Strategic Plan focused on Student Success.
3. University/Community Partnership:
As a member of the campus community, ensures a community-focused
strategy to support the university's mission. Demonstrates
commitment to equity and inclusion in housing operations, program,
and philosophy. Fosters relationships with our affiliated housing
partner, third-party management firm, and campus partners.
Identifies and anticipates community needs. Builds effective
strategic alliances internally and externally. Collaborates with
business partners in the achievement of university goals that
support the university's mission. Initiates and develops strong
working relationships with the community. Recognizes the importance
of collective strength, knowledge, and information. Actively
solicits and acts upon feedback. Develops and implements solutions.
Successfully negotiates through persuasion. Gains support and
commitment from others. Works to find common ground and group
consensus. Takes the necessary measures to solicit and influence
internal and external support.
4. Functional Oversight/Management:
As the leader for student housing, ensures the holistic student
housing operation supports the goals and objectives of the
university's residential education program, reflects the
educational mission of the university, and achieves short-term and
long-term budgetary expectations of the owner(s). Leads the design,
implementation, and assessment of a comprehensive residential
education program grounded in stated student learning outcomes,
oversees living-learning communities and shapes environments that
support holistic educational and developmental outcomes. Ensures
Student Housing operates within compliance of all applicable
federal and state statutes as well as CSU and CSUSM policies. Leads
the design and implementation of residential learning communities.
Leads emergency management and facilitation of crisis response.
Collaborates with site staff and university partners to promote
safety and security of the residential community. Assists with
managing budgets, contracts and service vendors and consults with
property managers and owner(s) on short- and long-term facility
maintenance needs, plans and budgets. Serves as the CSUSM Senior
- A master's degree in Student Personnel Services, Higher
Education Leadership, MBA, or related field required.
- A minimum of eight years of progressively responsible work
experience in college/university housing administration which
includes a minimum of three years leading and/or supervising the
work of others; or an equivalent combination of education and
- Demonstrated commitment and ability to advance the University's
goals in the areas of diversity and inclusive excellence
- Previous experience with supervision of Associate
Director/Director level staff preferred.
- Previous Student Housing experience within the California State
University system preferred.
- Previous experience with Public Private Partnerships,
Affiliated Housing, and Housing Management Companies
- Previous experience with First-Year Residential Experience
and/or Residential Learning Communities preferred.
- Previous experience with construction and opening new housing
Desired Knowledge, Skills, and Abilities
- Leadership / Vision:
- Commitment to CSUSM's mission and strategic plan.
- Ability to establish a clear and understandable vision for
Student Housing, engage the university community in the
implementation of the vision, and build the operational components
to execute the vision.
- Ability to facilitate the development and growth of a
First-Year Residential Experience.
- Ability to lead and enable groups of people to face challenges
and achieve results in complex conditions.
- Ability to lead a complex housing program with on campus and
- A commitment to diversity, inclusiveness and access in all
areas of the university.
- Demonstrated ability to support ongoing improvement through
courageous and resilient leadership.
- Management / Conflict Resolution / Problem Resolution /
Initiative / Continuous Improvement:
- Successful experience managing a complex
- Experience building and managing an effective world-class team
dedicated to organizational goals and high performance.
- Experience with directing, supervising, motivating, and
inspiring others; measuring the performance of people, teams and
organizations, and assessing performance and progress.
- Familiarity with collective bargaining and administering
corrective action as appropriate in a collective bargaining
- Ability to develop and support ongoing learning and
professional development for staff, managers and emerging
- Ability to lead courageously by addressing difficult
- Ability to prioritize and handle issues based on a sense of
urgency and importance of the issues.
- Ability to ensure confidentiality around sensitive
- Ability to initiate and support innovation with creativity,
openness to change, flexibility, responsiveness, and future
- Ability to apply quality management techniques of continuous
improvement and employee involvement to assess and improve
services, promote campus culture, and build teams.
- Ability to identify current and future challenges and propose
and implement effective solutions.
- Experience making effective decisions with sound analytical
ability, good judgment, and strong operational focus.
- Excellent oral and written communication skills.
- Ability to communicate effectively and with a purpose to a
variety of audiences.
- Successful negotiation and persuasion skills.
- Strategic Planning / Goal Setting:
- Experience in strategically supporting growth and/or
- Experience creating and implementing long and short-term
- Ability to collaborate with multiple entities to plan and
accomplish the objectives set forth in the university's strategic
plan, coordinating ongoing, multiple, large and complex projects
from conception to completion in a centralized and highly regulated
- Ability to find solutions that result in prudent decisions,
promote mutual satisfaction and positive action, and develop
imaginative approaches to achieve individual, unit and
institutional strategic initiatives.
- Ability to apply forward-thinking and creative thought with
high ethical standards to develop a strategic vision.
- Teamwork / Collaboration:
- The ability to work effectively and build strong alliances
internally and externally with a broad range of individuals to
bring the University community together around shared
- Ability to recognize, understand, and appreciate different
roles across the institution.
- Functional Area Expertise:
- Knowledge of student development theory within a multicultural
context and demonstrated success in developing programs and
services to meet the needs of a diverse student body.
- Knowledge of applicable state and federal laws, CSU and CSUSM
policies, and ability to ensure Student Housing operates within
compliance of all expectations.
- Must possess knowledge and skills associated with the design,
implementation, and assessment of a comprehensive residential
education program grounded in stated student learning
- Must possess an understanding of living-learning communities
and how to shape environments that support holistic educational and
- Awareness of public-private student housing partnerships and
ability to ensure student housing business and facility management
by contracted management firm delivers high quality service to
students, supports the goals and objectives of the University's
residential education program, reflects the educational mission of
the University, and achieves short- and long-term budgetary
- Awareness of CSU Auxiliary structure and governance as it
relates to the CSUSM Corporation ownership of University Village
- Expertise in emergency management and facilitating crisis
response to situations of individual student welfare, threats to
safety of the residential or campus community, and natural
- Expertise in student behavior intervention and collaboration
with campus partners to address students in distress.
- Demonstrated ability to conduct comprehensive safety and
security assessment of the residential environment and lead a
collaborative process to design, implement and assess plans to
promote safety and security.
- Demonstrated ability to design, deliver and assess effective
trainings for residents, student paraprofessional employees and
- Demonstrated ability to communicate the learning and
development outcomes of a student housing experience to a wide
variety of audiences.
- Demonstrated ability to identify student housing marketing
strategies that highlight educational benefits of living in student
housing to incoming students and their families and to create
strategies to encourage residents to return and live on campus for
- Demonstrated ability to consult with property managers and
owners on short- and long-term facility maintenance needs, plans
- Demonstrated ability to interpret and clearly communicate to
the university community on several laws and policies related to
- Ability to maintain confidentiality and discretion in all
aspects of the position.
California State University San Marcos has partnered with Keeling
& Associates in this search process. Confidential inquiries and
nominations should be addressed to Jeff Ewing, Senior Consultant
for Executive Search, at JFEwing@KeelingAssociates.com.
Applications must include a cover letter and resume and must be
sent, preferably in PDF format, to firstname.lastname@example.org.
The subject line of the email should read “CSUSM—Executive
Director.” All materials received by July 25, 2022, will receive
full consideration. The process will continue until the position is
About California State University San Marcos
California State University San Marcos is one of the 23 campuses
that comprise the renowned California State University System. The
mission of the CSU is to provide high-quality, affordable education
to meet the ever-changing needs of California. With its commitment
to quality, opportunity, and student success, the CSU is renowned
for a commitment to inclusive excellence, superb teaching,
innovative research, and for producing job-ready graduates. Each
year, the CSU awards more than 125,000 degrees; one in every 20
Americans holding a college degree is a graduate of the CSU.
CSUSM faculty and staff are committed to providing quality,
accessible, and affordable higher education to all students. The
student body is extraordinarily diverse, and the campus is proudly
reflective of its surrounding community. CSUSM has been the
recipient of the Higher Education Excellence in Diversity Award for
Top Colleges for Diversity since 2014. Located in close proximity
to large military bases, the CSUSM community includes more than 450
student veterans and boasts the highest percentage of student
veterans of any CSU campus. In addition, the campus has a robust
transfer student population from local community colleges and
serves a large number of non-traditional college-age students. The
student body has close ties to the surrounding area, and roughly 80
percent of CSUSM alumni remain in the local community after
The Office of Inclusive Excellence has been a centralizing force
for CSUSM's long-standing commitment to diversity, social justice,
and inclusive excellence across campus. Over the past year, there
has been an array of efforts, programs, and initiatives to advance
diversity, equity, and inclusion across the University. Please see
www.csusm.edu/diversity for information on previous institutional
efforts ranging from the Diversity Mapping Project to the Diversity
& Equity Requirement and the 2016 Diversity & Inclusion
Strategic Plan (DISP).
Located in the beautiful foothills of northern San Diego County,
San Marcos is a suburban community of nearly 97,000 residents.
Every campus building has been constructed since the institution's
groundbreaking in 1990. CSUSM acknowledges that the campus sits on
the traditional territory and homelands of the
Luiseno/Payomkawichum people and remains the shared space among the
Kuupangaxwichem/Cupeno and Kumeyaay and Ipai peoples.
CSU requires faculty, staff, and students who are accessing
campus facilities to be immunized against COVID-19 or declare a
medical or religious exemption from doing so. Any candidates
advanced in a currently open search press should be prepared to
comply with this requirement. The systemwide policy can be found at
Questions should be sent to the Office of Human Resources at
Following a conditional offer of employment, satisfactory
completion of a background check (including criminal records check)
is required prior to beginning employment. Any offer of employment
rescinded in the background check reveals disqualifying
information, and/or it is discovered that the candidate knowingly
withheld or falsified information. Failure to satisfactorily
complete the background check may affect the continued employment
of a current CSU employee who was conditionally offered the
California State University San Marcos is an Affirmative
Action/Equal Opportunity Employer that is strongly committed to
promoting diversity in all areas of the campus community. We
consider qualified applicants for employment without regard to age,
physical or mental disability, gender or sex, genetic information,
gender identity, gender expression, marital status, medical
condition, nationality, race or ethnicity, religion or religious
creed, sexual orientation, and veteran or military status.
The Jeanne Clery Disclosure of Campus Security Policy and Campus
Crime Statistics Act or Clery Act Notification can be found at
California State University San Marcos is not a sponsoring agent
for staff or management positions (i.e. H10B visas).