PT Services Receptionist

University of Oregon
Oregon, United States
Salary Not specified
Posted Date
Jun 27, 2022

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Position Type
Administrative, Student Affairs, Health Services
Employment Level
Employment Type
Full Time

PT Services Receptionist

Job no: 529725
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Office Support, Healthcare/Nursing

Department: University Health Services
Classification: Office Specialist 1
Appointment Type and Duration: Academic Year (Classified), Ongoing
Salary: $15.59 - $20.62
FTE: 1.0
Review of Applications Begins
July 15, 2022; open until filled
Special Instructions to Applicants
To ensure consideration, please upload the following with your online application:
  • Current resume which includes dates of employment.

    Applicants will also be asked to submit the name and contact information for three professional references, one of which must be current or most recent supervisor (if not currently employed). Candidate will be notified prior to references being contacted.

    Any application missing the above documents/information may be considered incomplete.
    Department Summary
    University Health Services (UHS) is a unit within the Division of Student Services and Enrollment Management and is a nationally accredited (AAAHC) outpatient clinic providing primary care to students at the University of Oregon. All staff are required to uphold the values of the UHS.

    This position works in support of the University Health Services mission and vision and is consistent with UO policy. Some aspects of this position may be completed in collaboration with other University departments.
    Position Summary
    As PT Services Receptionist, this position functions as the initial contact between Physical Therapy Services personnel and patients. As such, it is imperative that this individual be able to handle a busy environment with frequent interruptions with calm professionalism and a welcoming demeanor.

    Primary duties include front office tasks such as answering phones, handling general inquiries, checking insurance benefits, scheduling patients, handling patient charts (preparation and filing), faxing documents, gathering external clinician data (NPI numbers, ICD-10 codes, outside records, etc.), and maintaining effective communication between the front office area and the clinical areas.

    This individual must be able to independently screen patients to determine the urgency of their appointment(s). Additionally, this individual must be able to independently manage multiple provider schedules to ensure maximal efficiency on a day-to-day basis.
    Minimum Requirements
  • Completion of courses or training in Office Technology; OR
  • One year of general clerical experience which included typing, word processing, or other generation of documents; OR
  • An equivalent combination of training and experience.
    Professional Competencies
  • Ability to handle a busy environment with a calm, professional, and welcoming demeanor.
  • Highly organized and able to track multiple tasks simultaneously.
  • Excellent communication and customer service skills to interact effectively with patients and staff.
  • Strong organizational skills.
  • Demonstrated experience with and/or commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment.
    Preferred Qualifications
  • Three years' experience working in a high-volume medical organization.
  • Experience working in a physical therapy department, including multiple disciplines.
  • Experience with health insurance tasks such as insurance benefits checks.
  • Experience working with non-English speaking patients.
  • Experience completing insurance eligibility checks and pre-authorizations.

    FLSA Exempt: No

    All offers of employment are contingent upon successful completion of a background inquiry.

    This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

    University of Oregon students and employees are required to be fully vaccinated against COVID-19. For additional information see:

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit


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