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Business Analyst, Educational Affairs

Employer
College of Lake County
Location
Illinois, United States
Salary
Salary Not Specified
Posted Date
Jun 25, 2022

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Position Type
Faculty Positions, Education, Instructional Technology & Design, Administrative, Business & Administrative Affairs, Business & Administrative Support, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
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Posting Details

Posting Detail Information

Posting Number S01818 Position Title Business Analyst, Educational Affairs Internal Position Title Business Analyst Department Educational Affairs Position Type Staff Job Family Specialist Job Summary
The Business Analyst is an authoritative contact for technology in Educational Affairs . The Business Analyst has a balanced understanding of Educational Affair’s business needs and processes and relevant technology and are expected to stay abreast of both business and technology trends and understand how similar areas in other institutions are using technology. The Business Analyst is responsible for the functional use, testing, maintenance and compliance of technology and data related to their area. In addition to these responsibilities, the Business Analyst has functional responsibilities specific to their line of business, associated with the functional use of technologies and the processes related to them. The Business Analyst educates and informs others in their area about College of Lake County’s technology tactics and strategies, and trains colleagues as necessary on maximizing their use of technology and data that are relevant to their needs.

The successful candidate will be a compassionate collaborator with excellent organizational, analytical and communication skills and a demonstrated commitment to the values of the College as reflected in previous professional work. The Business Analyst reports directly to the Director of Academic Operations and Planning and will join the Ed Affairs team that totals fourteen staff members. Required Qualification
  1. Bachelor’s Degree in Information Technology, Computer Information Technology, Information Technology Management or primary discipline in technology and one year of experience in the functional area of work OR
    • Associates Degree with one year of experience in a role with formal technology responsibilities and three years of experience in the functional area of work OR
    • High School Diploma or equivalent, and three years of experience in a role with formal technology responsibilities and five years of experience in the functional area of work.
  2. Knowledge of technologies used in department Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, etc.).
  3. Excellent problem resolution skills and diligent attention to detail and accuracy.
  4. Strong business analytics skills to evaluate systems and test data and program logic.
  5. Demonstrated effective and polished verbal and written communication skills.
  6. Ability to work effectively with a wide range of customers and a focus on diversity, equity, and inclusion.
  7. Organized and detail-oriented team player with the ability to prioritize, multi-task and work independently while handling confidential information and exercising sound judgement.
  8. Demonstrated ability to clearly explain technical concepts and procedures to non-technical users.
  9. Ability to problem-solve, analyze information to make informed decisions and/or recommendations.
  10. Ability to work nights and weekends as needed.
Desired Qualifications
  1. Bachelor’s degree
  2. One or more years of work experience involving Oracle/PeopleSoft Campus Solutions and/or other student information ERP systems (e.g. Datatel, Banner, etc.)
  3. Demonstrated experience and proficient knowledge of Excel, relational databases, SQL, and report writing.
  4. Higher Education experience ideally in a community college setting with an innate focus on students and their success.
  5. Demonstrated ability to build and maintain strong relationships with internal and external stakeholders.
  6. Ability to make effective presentations online and in small and large group settings.
  7. Experience in software implementation in team-based environments.
  8. Bilingual Spanish
Posting Date 06/25/2022 Closing Date 07/13/2022 Expected Start Date Special Instructions Summary Pay Rate $57,673 - $60,000 Full-Time/Part-Time Full-Time Location Grayslake Total Hours per week 40.00 Work Schedule
May vary based on the needs of the division and may include evenings and weekends. It may regularly coincide or compliment the division office hours.

The Educational Affairs office hours are typically Monday-Friday 8:00am to 4:30pm. Software Testing Required Excel, MS Word Interview Process Requirements Writing Samples EEO Statement
The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities. EOE /AA/M/F/D/V Summary of Essential Functions
Product/Data Management and Use – 50%
  1. Acts as the primary functional technical partner for unit leaders, users and Information Technology staff for the area’s products/applications including but not limited to Oracle PeopleSoft Campus Solutions, College Scheduler (Civitas); Coursedog scheduling, curriculum and catalog management systems; CurrIQnet curriculum management system; and CollegeNet 25 Live room scheduling software .
    • Leads unit efforts in data support, configuration, implementation, testing and maintenance.
    • Identifies, analyzes, categorizes and prioritizes their department’s business needs with unit leaders.
    • Assists IT in researching, assessing, selecting, acquiring, and implementing technology solutions that best satisfy those needs.
  2. Partners with Information Technology to recommend, design, develop, implement, test and maintain functionality in identified enterprise (College-wide) systems. This includes new initiatives within existing solutions and newly acquired solutions.
  3. Leads testing of product patches and upgrades and schedules department application software upgrades to ensure seamless transition to new products and versions.
    • Initiates, interprets and conducts/oversees user testing for all solution changes, enhancements, upgrades and patches.
    • Develops and manages test scripts and scenarios and assist staff during testing
    • Troubleshoots and reports testing issues.
  4. Manages and maintains the integrity, accuracy, and regulatory compliance and protection of all data in their area in partnership with leaders and users.
  5. Uses data reporting tools and languages ( SQL ) to optimize system efficiency, to manipulate and extract data and provide reports.
    • Provides accurate and timely data in the appropriate format for internal and external reporting, including those related to the College’s key performance indicators and those of state and national regulatory bodies.
    • Designs and creates extracts for data analysis and validation, monitoring processes, and identifying functional problems for audits, quality control of batch and manual processes and other ad hoc data needs as required.
    • Interprets complex requests to design and implement accurate reports that meet the requester’s needs. Trains users to run reports as appropriate.
  6. Documents information system requirements and report inefficiencies and gaps.
    • Expertly consults with key users to create clear expectations and requirements; documents prior to configuration or customization of solutions.
    • Assist in developing measures to solve or overcome system gaps or development flaws with product vendors, unit and Information Technology staff as appropriate.
    • Proactively identifies potential issues and resolves them before they become a problem.
  7. Develops and delivers unit-specific technology training sessions to individuals and in a group setting. Assists and supports end users in the use of technology to perform desired functions and procedures.
  8. Administers user accounts and access in area-related technology solutions with unit leader approval. Implements position-based access whenever possible and maintains an access log of assigned user accounts.
  9. Maintains and shares subject matter expertise within and outside the business. Stays current on industry trends and emerging technologies and applies the knowledge of how other employers and product vendors are leveraging technology to improve College and unit efficiency and effectiveness.
  10. Partners with the unit leader and Director of Application Services in designing the annual project plan goals and outcomes. Reports monthly on goal projects and unit tasks.
  11. Works directly with Director of Academic Operations and Planning to support development of program expansion, curriculum mapping, and schedule development.

Project Management and Business Process Analysis – 40%
  1. Acts as a project lead or assists with unit or department projects as assigned.
    • Creates project plans and executes according to schedule, with attention to communication, risk management, training, and ongoing support and maintenance; setting and meeting expectations for project progress and completion; and ensuring that project deliverables are complete, sufficient, and of high quality.
    • Identifies user needs and requirements, defines project scope, assesses and recommends vendors, completes detailed user requirements, prepares communication plans and completes project risk assessments and contingency plans for projects as assigned.
  2. Acts as the primary liaison with other Business Analysts across the College related to all technical functionality, issues, and process linkages/overlap in enterprise systems and participates on cross-discipline PeopleSoft [PD1] project teams.
  3. Partners with Information Technology to recommend, design, develop, and implement new solutions. This includes new software and systems outside of current enterprise functionality.
  4. Leads and coordinates business process analysis, researches and recommends opportunities to optimize business processes in alignment with the technology solution capabilities.
  5. Designs, documents, and communicates departmental processes, procedures and Technology user guides in collaboration with key users.
  6. Identifies and makes recommendations to creatively leverage the use of technology to improve efficiency and eliminate manual processes. Implements improvements with unit leader approval in partnership with key users as appropriate.
  7. Documents and maintains system-related business processes.

Other Duties – 10%
  1. Performs department-related business functions associated with technology such as entering and maintaining accurate data and running regular reports as needed.
  2. Participates in regular meetings with the Director of Application Services, Enterprise Resource Planning Committee and other technology-related team meetings or trainings as assigned.
  3. Attends workshops, seminars, conferences and other meetings concerning new and/or updated information related to the systems and products related to the unit’s technology.
  4. Performs other duties as assigned that support student success and the mission, vision and values of the College of Lake County and unit within the College.
Posting Specific Questions - supplemental questions

Required fields are indicated with an asterisk (*).

  1. * Do you have one of the following a Bachelor’s Degree in Information Technology, Computer Information Technology, Information Technology Management or primary discipline in technology and one year of experience in the functional area of work OR an Associate's Degree with one year of experience in a role with formal technology responsibilities and three years of experience in the functional area of work OR a High School Diploma or equivalent, and three years of experience in a role with formal technology responsibilities and five years of experience in the functional area of work?
    • Yes
    • No
  2. * Do you have proficiency with Microsoft Office Suite, including Word, Excel, OneDrive, Outlook, PowerPoint, SharePoint, and Teams?
    • Yes
    • No
  3. * Do you have a Bachelor's degree or higher?
    • Yes
    • No
  4. * Do you have one or more years of work experience involving Oracle/PeopleSoft Campus Solutions and/or other student information ERP systems (e.g. Datatel, Banner, etc.)?
    • Yes
    • No
  5. * Do you have higher education experience in a community college setting with an innate focus on students and their success?
    • Yes
    • No
  6. * Are you bilingual proficient in English and Spanish?
    • Yes
    • No
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. Unofficial Transcript 1
Optional Documents
  1. Unofficial Transcript 2
  2. Unofficial Transcript 3


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