Supervisor, Advising Center

Columbus State Community College
Ohio, United States
Salary Not Specified
Posted Date
Jun 24, 2022

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Student Affairs, Academic Advising & Academic Support Services
Employment Type
Full Time

Requisition ID:

Job Title: Supervisor, Advising Center

Department: Holistic Student Experience

Location: Columbus Campus

Employment Type: Administrator/Executive/Manager

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation Range: 55,262.00 - 55,262.00

Schedule: Full-Time: Monday – Friday, 8 am – 5 pm

Additional Information: Please submit an updated resume and cover letter with your application.

Job Description:

The Advising Center Supervisor will provide leadership for the operations of the Advising Center that includes supervision or (2) FT Advising Center Specialists and Student Employees, management of day-to-day operations and systems, foundational training on pathways advising, including approach and systems, and communications related to the center. Additionally, the incumbent assesses program operational needs and resources and initiates processes to direct the program toward the achievement of its objectives. Manages center technology needs, resources, and budget.


Advising Center Program Management

Creates and connects the interrelated areas of the holistic student experience, academic advising, curriculum, and transfer/articulation in order to provide accurate, timely information and user-friendly tools that will facilitate informed student planning. Collaborates with Advising and Career Services leadership to coordinate operations of the Advising Center office.

Participate in cross-functional advising initiatives; collaborates with Student Affairs, Office of Talent Strategy including Partnerships and Programs, Enrollment Management and Student Services, and Academic departments to provide the holistic student experience through establishing processes and best practices as well as connecting students to college partner services available.

Operational Leadership
Assigns and delegates tasks, provides direction, resolves issues, eliminates barriers, communicates job expectations, trains instructors and staff, and develops professional growth opportunities. Communicates and assists with the implementation of office strategies and priorities. Assists in recruiting and hiring and provides ongoing feedback and coaching.

Conducts annual employee evaluations, and recommends pay increases, promotions, and other personnel actions. Administers disciplinary actions upon approval, and in collaboration with Human Resources. Approves leaves and authorizes work schedule alterations as appropriate. Interprets, explains, carries out, and enforces the College's policies.

Responsible for scheduling advisor and specialists center and office hours, coordinating with Advising Directors to ensure program efficiency. Serves as a point of contact for Advising Center operations and communication.

Provides detailed reports to direct evaluation of programs on a regular and as-need basis. Maintains confidentiality of college records, and maintains financial records, inventories, and other sensitive information. Reviews all programs for compliance and provides updates and documentation such as reports and presentations as directed. Assure appropriate supporting documents, forms, reports are filed accurately and promptly.

Completes and maintains required documentation including enrollment materials, course, section, and student records expense reports, and purchase requisitions per college and funder requirements.

Diversity, Equity, & Inclusion
Takes responsibility for creating a welcoming, inclusive, and productive work environment where employees feel valued and able to contribute to their full potential, regardless of their differences.

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners. Participates in professional development activities, attends campus meetings, and serves on committees as required.
Hours may include working outside of a normal workweek schedule as needed to meet workload demands.

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, and Collaboration, Leadership Managing People, Continuous Leaming, Decision Making, Guiding Interactions, Building Partnerships, Quality Orientation, and Influencing


Knowledge of:
Academic support services, advising, development of individualized education plans; curriculum and lesson plan development and evaluation; general teaching principles and methods; management principles and practices; working knowledge of budgetary and personnel guidelines; required computer software, programs, and applications

Ability to: Apply supervisory principles to practical work situations; lead program activities; apply management principles to practical work situations; communicate in a focused and compelling way that drives others' thoughts and actions; coordinate multiple schedules and tasks; give clear direction; clearly and succinctly convey information and ideas to individuals and groups in a variety of situations; demonstrate flexibility; develop and maintain effective working relationships with employees, faculty, business partners and the general public; be student-centered; maintain accurate and complete work records; maintain confidential and sensitive information

Skill in: Coordinating program functions; preparing written reports; verbal and written communications; interpreting and implementing federal, state, and common policies and procedures; observing student performance and modifying evaluations; planning and organizing work; customer service; maintaining public relations; organizing and problem-solving; working effectively with persons of varying cultures and backgrounds; developing proposals and maintaining contract outcomes and results

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into a computer. The employee frequently sits, stands, and walks for periods of time. The employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. The employee occasionally lifts up to 10 pounds.


Bachelor's Degree in a related field. Five (5) years of progressive experience in analytics and experience working in higher education systems. Experience with supervision, customer services, advising, and coaching is preferred.

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

*An appropriate combination of education, training, coursework, and experience may qualify a candidate.

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